My first order with Zava for Mounjaro has just completed. There was an issue with the courier (Royal Mail) that meant my initial order got stuck and arrived late, meaning the medication wasn't suita... See more
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What people talk about most
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The Zava website is easy to navigate. All your transactions are easy to find. Each time you order, there is a questionnaire about your health and goals that is viewed by a doctor before your new orde... See more
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Been buying munjaro from zava from the start of my weightloss journey, I've now lost over 8st, they are very helpful and very reliable, I wouldn't buy from anywhere else . Thankyou zava I couldn't ha... See more
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Very disappointed Zava, I thought you were different but clearly you are just like the rest of the providers. I am now changing this as Zava listened. I did not tick signed for, another person also... See more
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Company details
- #18 of 26 best companies in Doctor
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.5
Excellent
14k reviews
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Zava is the best company ive used for…
Zava is the best company ive used for my weight loss. Next day delivery, quick to respond, very helpful and so much information from them. They said a weight loss pack. Never had any problems and will stay with them as long as I can afford to :)
2 September 2026
Reply from ZAVA UK
Dear Charolotte,
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that ZAVA has been the best weight loss service you’ve used. It’s wonderful to know that you’ve been happy with the next-day delivery, quick responses, helpful support, and the information provided throughout your journey.
We’re also really pleased to hear that you’ve had such a smooth experience without any problems, and that you’d like to continue with us. We truly value your support and will be here to support you for as long as we can.
Thank you again for taking the time to share your experience it really means a lot to us!
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Linda,
Thank you for your lovely feedback!
We’re delighted to hear that you found our service efficient and that your delivery arrived quickly. Providing a smooth and reliable experience from ordering through to delivery is really important to us.
Thank you for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Ahmed
Prices HIGHER than competitors
Actually the service itself is excellent Five Star. However I’ve deducted two of those Stars as our prices for the medication itself is high. I’ve found another supplier whose prices are £forty less so this will be the last time I purchase from you.
2 September 2026
Reply from ZAVA UK
Dear Mr Begley,
Thank you for taking the time to share your honest feedback.
We’re really pleased to hear that you consider our service five-star and that you’ve been happy with the care and support you’ve received. However, we’re very sorry that the cost of the medication has affected your overall experience. We completely understand that price is an important factor, particularly when you’ve found another supplier offering the medication at a lower cost.
We’re sorry to hear that this may be your last order with us. We truly value your custom and would of course be very happy to continue supporting you should you choose to remain with ZAVA.
Your feedback regarding pricing has been shared with our management team for their awareness and consideration, as we’re always looking for ways to improve the value we provide to our patients.
We’ve also shared some further information with you via your patient account, which we hope you’ll find helpful.
Thank you again for your kind comments about our service and for giving us the opportunity to support you. We really appreciate it.
Kind regards,
Ahmed
All good thank you.
2 September 2026
Reply from ZAVA UK
Dear John,
Thank you for your kind feedback!
We’re really pleased to hear that everything has been good and that you’ve had a positive experience with us. We truly appreciate you taking the time to share your feedback and your continued support.
Kind regards,
Ahmed
No hassle quick delivery extremely well…
No hassle quick delivery extremely well packaged
2 September 2026
Reply from ZAVA UK
Dear Ian,
Thank you for your great feedback!
We’re delighted to hear that you found the whole process hassle-free, with quick delivery and your order well packaged. Providing a smooth, reliable, and discreet service is really important to us.
Thank you for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Ahmed
Excellent service and advice and fast…
Excellent service and advice and fast delivery
2 September 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve been happy with the service and advice you’ve received, and that your delivery arrived quickly. Providing reliable, supportive, and efficient care is very important to us.
If there’s anything you feel we could have done differently or anything that would have made your experience worthy of an even better experience, we’d genuinely love to hear your thoughts. Your feedback helps us understand what we can do even better in the future.
Thank you for taking the time to share your kind words. We truly appreciate your support.
Kind regards,
Ahmed
Kind regards,
Ahmed
Always quick and easy to re order
Always quick and easy to re order, feel the doctors are good to talk to.
2 September 2026
Reply from ZAVA UK
Dear Susy,
Thank you for your lovely feedback!
We’re delighted to hear that you find reordering quick and easy, and that you’ve had a positive experience speaking with our doctors. Making the process simple and ensuring our patients feel comfortable and supported when speaking with our medical team is really important to us.
Thank you for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Marilia,
Thank you for your lovely feedback!
We’re delighted to hear that you liked our service and had such a positive experience. Your kind words mean a lot to the whole team.
Thank you for taking the time to share your feedback. We truly appreciate your support.
Kind regards,
Ahmed
Easey to order quick to come and very…
Easey to order quick to come and very discrete.
30 August 2026
Reply from ZAVA UK
Dear Patricia,
Thank you for your wonderful feedback!
We’re delighted to hear that you found the ordering process easy, your delivery quick, and the packaging discreet. Providing a convenient, fast, and confidential service is very important to us.
Thank you for taking the time to share your experience. We truly appreciate your support.
Kind regards,
Ahmed
Amazing service.
I have been ordering from you guys since 2020 and the service have always been excellent!
The past order did have some issues due to royal mail saying they delivered but never did and the issues to try and get it re-delivered.
But thanks to the amazing team (everyone I've dealt with) it's finally getting re-delivered.
Thanks for all the help and amazing service, on my end is a 11/10
1 September 2026
Unprompted review
Reply from ZAVA UK
Dear Frida,
Thank you for your fantastic feedback and for being with us since 2020!
We’re truly sorry that your recent order was affected by the Royal Mail delivery issue and for the difficulties you experienced while trying to arrange a re-delivery. We completely understand how frustrating this must have been, especially after such a long history of receiving excellent service from us.
We’re delighted to hear that our team were able to support you and get the re-delivery arranged. Your kind words about everyone you’ve dealt with mean a great deal to us, and we’ll be sure to share your wonderful feedback with the wider team.
An 11/10 is an amazing rating thank you! We really appreciate your continued trust and support over the years.
Kind regards,
Ahmed
Very smooth assessment
Very smooth assessment, good communication and rapid delivery
1 September 2026
Reply from ZAVA UK
Dear Jo,
Thank you for your wonderful feedback!
We’re delighted to hear that you found the assessment smooth, the communication good, and the delivery so quick. Providing a simple, efficient, and well-supported experience is very important to us.
Thank you for taking the time to share your kind words. We truly appreciate your support.
Kind regards,
Ahmed
Excellent.
Excellent. Extremely easy to navigate the website. Fantastic advice and good value as well. Overall extremely useful.
31 August 2026
Reply from ZAVA UK
Dear Sam,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our website extremely easy to navigate and that you were happy with the advice and value provided. It’s fantastic to know that you found the overall service so useful.
Providing a simple, informative, and good-value experience for our patients is very important to us, so your kind words mean a lot to the team.
Thank you for taking the time to share your experience. We truly appreciate your support.
Kind regards,
Ahmed
Speaking on a call with a lady called…
Speaking on a call with a lady called Ioana was much more efficient than using the message system online. She almost immediately resolved my issues and was extremely apologetic.
1 September 2026
Unprompted review
Reply from ZAVA UK
Dear Aneesa,
Thank you for your wonderful feedback!
We’re delighted to hear that speaking with Ioana made such a positive difference and that she was able to resolve your concerns so quickly. It’s fantastic to know that you found the call more efficient and that you felt supported and reassured throughout the conversation.
We’ll be sure to share your kind words with Ioana and the wider team, as feedback like this is greatly appreciated.
Thank you for taking the time to share your experience and for choosing our service.
Kind regards,
Ahmed
All the process was easy,i did…
All the process was easy,i did understand everything.The support is there if i need and slowly am loosing the weight i need to feel healthier and happier
1 September 2026
Reply from ZAVA UK
Dear Isabel,
Thank you for your wonderful feedback!
We’re delighted to hear that you found the whole process easy to follow and that you understood everything clearly. It’s also great to know that you feel supported and that you’re making steady progress towards feeling healthier and happier.
We’re really pleased to be able to support you along your journey. Thank you for taking the time to share your experience and kind words.
Kind regards,
Ahmed
Very pleased with the service provided…
Very pleased with the service provided will purchase from you again
1 September 2026
Reply from ZAVA UK
Dear Colin,
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve been very pleased with the service provided and that you’re planning to purchase from us again. It’s fantastic to know that we’ve made such a positive impression.
Thank you for taking the time to share your kind words. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Ahmed
Brilliant service.
1 September 2026
Reply from ZAVA UK
Dear Karen,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service brilliant. Your kind words mean a lot to the whole team.
Thank you for taking the time to share your feedback. We truly appreciate your support.
Kind regards,
Ahmed
Simple process to order product
1 September 2026
Reply from ZAVA UK
Dear Dawn,
Thank you for your wonderful feedback!
We’re delighted to hear that you found the ordering process simple and straightforward. Making it easy and convenient for our patients to order their medication is very important to us.
Thank you for taking the time to share your feedback. We truly appreciate your support.
Kind regards,
Ahmed
Great Service No problems at all with this…
No problems at all with this medication, great service, fast delivery, always keep in touch if you were to have any problems lots of advice, there for you 24/7 I would definitely recommend to family and friends.
1 September 2026
Reply from ZAVA UK
Dear Margaret,
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve had no problems with your medication and that you’ve been so pleased with our service and fast delivery. It’s fantastic to know that you appreciate the ongoing communication, advice, and support available whenever you need it.
We’re especially grateful to hear that you would recommend us to your family and friends. Providing reliable, accessible, and supportive care throughout your journey is very important to us.
Thank you for taking the time to share such lovely feedback. We truly appreciate your support.
Kind regards,
Ahmed
Delivery didn’t arrive until four days…
Delivery didn’t arrive until four days after dispatch.
No replacement forthcoming until receipt of original prescription returned to sender.
Weight loss plan now completely off plan.
Very poor service and courier
31 August 2026
Reply from ZAVA UK
Dear Andrea,
Thank you for taking the time to share your feedback.
We’re extremely sorry to hear about the delay with your delivery and the frustration this has caused you. We completely understand how disappointing it must have been to wait four days after dispatch for your medication to arrive.
We also apologise for the difficulties you experienced regarding a replacement and understand how frustrating it must have been to feel that you were unable to receive one until the original prescription was returned to the sender.
We’re sorry that the service you received fell short of the standard you expected from us, and we appreciate you bringing this to our attention. We have shared further information with you via your patient account, which we hope will help address the situation.
Thank you for your patience and understanding while we work to put this right.
Kind regards,
Ahmed
Really fast and efficient service
Really fast and efficient service, absolutely amazing company to deal with
1 September 2026
Reply from ZAVA UK
Dear Julie,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service really fast and efficient, and that you’ve had such a positive experience dealing with us. Your kind words mean a lot to the whole team.
Thank you for taking the time to share your experience. We truly appreciate your support.
Kind regards,
Ahmed
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