You have been much better in distant times. Maybe l am just not among your selected customers. I am little interested in fashion, l am a toy collector. In this segment you decreased significantly. At... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The purchase went fine. Unfortunately the 5€ reduction code, which was sent to me by mail, did not work. Therefore I could not use it.
Company replied
To less information about the languages of the film
Company replied
4 Weeks delivery is way to long. But the clothes have a good quality
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.de
3.2
Average
3k reviews
Asks customers to review
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Never received my stuff
Never received my stuff. Customer service utterly unhelpful in resolving issues.
30 December 2022
Reply from Zavvi
Hello Xen,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Worst rating
Worst rating. I ordered the films top gun 1+2 in German. Only the first film was German and not part 2.
13 October 2022
Reply from Zavvi
Hi Nortbert,
Thank you for your review. I am very sorry to hear about your 2nd disc and for the disappointment caused. I would love to get this resolved for you and have now sent you a message via your account.
Kind regards
Nadine
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Goods delivered on time.
21 December 2022
Reply from Zavvi
Hi Garry,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Always great collectibles
11 December 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
No delivery, no deadline, just mails
Ordered sweaters for the holiday season. Until now no delivery and no delivery date.
7 December 2022
Reply from Zavvi
Hello Frank,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
NEVER EVER EVER.....
Absolute cheek, waited 4 weeks for the package. When it finally arrived the product was totally damaged. After weeks of discussion, no goods were given to me for exchange, as I had been asked several times by email, but the amount was refunded. When I asked for an exchange again, I just got a cheeky answer: I can buy it again if I want. The product was then €40 more expensive.
NEVER AGAIN Zavvi. After 8 weeks and 5 euros less for shipping, I had nothing but trouble. No thanks. I can't recommend it to anyone and I won't recommend it to my community either.
6 December 2022
Reply from Zavvi
Hello Mirza,
Thank you for leaving your review.
I am truly sorry to hear of this experience. I can see this is being looked into the relevant team and they will be in touch shortly to discuss this further.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist you.
Take care and have a lovely day.
Kind Regards,
Laura.
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The packaging is very often really…
The packaging is very often really terrible! The goods arrived completely damaged and the return process is awkward
13 May 2022
Reply from Zavvi
.
NO ANSWER ON RETOURE REQUEST
I STILL WAIT FOR A REPLY. I contacted you because I want to retoure my order. WHEN WILL YOU REPLY AND ACCEPT MY IN-TIME REQUEST TO GET BACK MY MONEY
10 November 2022
Reply from Zavvi
Hello Sven,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Long delivery time to Germany.
29 November 2022
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Good site with nice deals but there's a…
Good site with nice deals but there's a fat minus, because there is no Wishlist.
30 November 2022
Reply from Zavvi
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Amy
I found immediately what I searched for.
29 November 2022
Reply from Zavvi
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Reply from Zavvi
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Amy
Great customer service
Fast delivery. Great products. Packed safely. Very friendly, good customer service that provides quick solutions (replacement or money back) even in case of problems (loss of shipment).
16 November 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Easy Shopping
25 November 2022
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Handle with care
Shipment didn’t arrive. FedEx Tracking number didn’t work. Contacted support, got a new shipment ID. Again the FedEx Tracking number didn’t work. Shipment didn’t arrive either.
Address was correct, a partial shipment from the same order did came thru.
15 April 2022
Reply from Zavvi
Hello. Thank you for using our site.
We deeply apologize for any inconvenience you may have experienced while using the site.
We have sent you an email regarding the progress.
Thank you for your understanding.
Have a good day!
If you have any other questions, we will respond as soon as possible. thank you .
Kong
Jurassic World Ultimate Zavvi Exclusive Steelbook Collection 4K Ultra HD
Hi Zavvi
As you are sending now.
the steelbooks and special editions so well protected and packed, perfect!!!!!!
11 November 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Klarna is annoying
The Klarna payment system is really annoying, is there an alternative?
17 November 2022
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
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