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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY. I ordered items in October on preorder to be delivered end Nov.It is now 16th Jan and there is no sign of my order. I have sent them so many messages ,which initially... See more

Rated 1 out of 5 stars

Absolutely joke of a company, ordered in December 15th never received the order asked for a refund and they will not respond, avoid at all cost

Rated 2 out of 5 stars

I ordered a black widow sweatshirt and it never came. I sent numerous emails and in all fairness to zavvi, their replies were pretty quick but the issues were never really resolved. Before I cancelled... See more

Rated 1 out of 5 stars

Zavvi any chance you will update your customers about whats happening with packages that were due to be delivered by fastway. Zero information on your website or social media. Messaged customer servic... See more

1.6

Bad

TrustScore 1.5 out of 5

47 reviews

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1.6

All reviews

(47)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zavvi Don't trust them!!!!

I ordered a Lenco L 85 turntable from this website and nearly a month later I am still to receive it. When I contacted them regarding the item on 3 occasions I got what can only be described as automated replies from the vendor. The item is untraceable with the order number and its gone from being processed back to having being just ordered. They still have the item for sale on there website and I am beginning to wonder if it will ever arrive. There delivery time is pathetic there customer service is shocking and I will never order from the site again.

28 May 2021
Unprompted review
Rated 4 out of 5 stars

Great shop

Great shop loads of choices, unfortunately my parcel was on its way for weeks. It's not a shop fault still affects my experience. Eny way very happy with my purchase and Zavvi.

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Only gripe I would have is the stock…

Only gripe I would have is the stock that I ordered would take so long, but that's not your fault.. Still waiting on a action figure which will now be released in June... Apart from that, everything is cool...!

29 April 2021
Unprompted review

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