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Company details

  1. Business and IT Consulting agency

Written by the company

ZeBrand is a brand-building platform with everything you need to plan, design and brand. From story frameworks to an algorithmic design tool, this is your brand basics covered.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good platform to use

Good platform to use for non designers, just have the right expectations. Its a DIY platform for no design people.

If you want something better you need to hire someone.

16 November 2022
Unprompted review
ZeBrand logo

Reply from ZeBrand

We truly appreciate you taking the time to share your rating with us. If you ever need support for your branding, please feel free to reach out to us!

Rated 1 out of 5 stars

Looks like a scam

Looks like a scam, you will answer several survey question and the website redirecs you into registering, however after registration the website won't let you see what was generated unless you share your payment details.

After reading the comments here I'd never share my payment details as it seems impossible to cancel the free trial.

17 October 2022
Unprompted review
ZeBrand logo

Reply from ZeBrand

Hello Gd,

Thank you for your valuable feedback.

We regularly update our product, but we are sorry that we were not able to provide you with an experience that meets your expectations. We take this seriously and will continue to make improvements.

In addition, we cannot provide refunds once the paid subscription has started after the free trial. However, you can cancel your post-trial subscription at any time during the trial period.

We hope you find the above helpful. If you have further questions about the platform, please feel free to reach out.

Sincerely,
ZeBrand Team

Rated 1 out of 5 stars

Bad Customer Service Experience

I had a somewhat decent experience with the platform but had the worst experience with the customer service portion. I cancelled during my free trial period before I was charged, I then sent an email to confirm my cancellation and was charged a few hours later. In my opinion there are alternative options where you will have a better experience

10 October 2022
Unprompted review
ZeBrand logo

Reply from ZeBrand

Hi Derron Payne,

Thank you so much for your feedback. We will check the status of your account and the support team will contact you shortly.

Sincerely,
ZeBrand Support Team

Rated 1 out of 5 stars

Failed to get past popup/splash screen

Signed up and couldn't even get past a paywall splash screen asking me to start a 1-week trial and asking for CC info. They offer a free plan that doesn't seem to have a way to access without suppling a payment method. Prefer to test without paying first when the plan is offered.

22 December 2021
Unprompted review
ZeBrand logo

Reply from ZeBrand

Hi David,

We used to offer a free plan in the past, however, it is no longer being offered. Instead, we made a 7-day free trial available for the Standard Plan so that users can try out the paid features for free. Although, we appreciate your feedback and will continue to improve our platform to serve you better in the near future.

Sincerely,
ZeBrand Team

Rated 4 out of 5 stars

So smart and I love it!

So smart and I love it!
I found zebrand through ads, but then I used it because I really needed an advice on brand logo, and general brand direction, etc. It is free, but it gave me some really good place to start building my brand within 5-10 minutes, and I'm very happy with the results. The system is very smart, fun, and I just love the concept. I highly recommend it to startups or entrepreneurs on a budget!

19 November 2020
Unprompted review
Rated 4 out of 5 stars

Works

I came across ZeBrand when I needed to quickly make a logo for my project. It served my purpose well. It would be great if I could have options to customize my logo further.

18 November 2020
Unprompted review

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