Absolutely top notch support! I was having issues with an IPS screen I'd bought (admittedly through fault of my own) and Kieran was massively helpful in troubleshooting and sourcing a replacement. An... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can't praise them enough honestly. I've ordered from them multiple times and the parts were always high quality. Accurate and fast postage times so you're never waiting too long for your orders.... See more
Honestly, this store is like the convenient store equivalent for video game console parts. They have pretty much any little bit you could need, and they ship insanely fast, they're also very honest an... See more
I purchased the transparent grey Saturn Controller, as I'd had enough of the bulky, clunky western style one. It's so much better and more comfortable to use. And looks great. I love the old trans... See more
Company details
- #1 of 40 best companies in Video Game Shop
- #14 of 151 best companies in Gaming services
Information provided by various external sources
A british gaming brand providing a wide range of awesome accessories, mods and spare parts for both latest generation and retro games consoles. We are exclusively online and ship our products around the world to eager players who want to personalise their gaming experiences.
Contact info
The Barn, Venn Farm, Tudwick Road, Tiptree, Essex, CO5 0SD, Colchester, United Kingdom
- 01621 928 171
- support@zedlabz.com
- zedlabz.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven’t heard anything from the…
Haven’t heard anything from the delivery for 5 days.very annoying
27 March 2023
Reply from Zedlabz
Hi Peter, i am sorry you were not happy with the delivery experience with your order, we have little control over the number and frequency of updates on tracking provided by carriers such as Royal Mail and AusPost. We provide an overall estimate of delivery for your order which was 10-14 business days, and for this order the delivery was made in 10 business days, on the lower end of our estimate. The tracking for your package updated roughly every 3-4 business days through the journey, we wish we could increase the tracking updates frequency or speed up delivery, unfortunately we are reliant on third party companies to provide those services. There is a DHL express option available for urgent orders, it is a lot more expensive but is available if required, this service will usually arrive in a week or less. Apologies for any inconvenience caused to you. Kind regards Kieran ZedLabz
great item
purchased the lazer for ps2 fat version. they have great information to brake down which one is compatible to according to your model. product worked great after intsalling it. almost plug and play, did not have to adjust lazer. im happy that it worked right out of the box. note: if you are going to buy one, remember to unsolderer the solder on the board of the lazer for shipping protection. other wise with that extra step, it was a plug and play.
23 March 2023
Great Product Offers with Care of Service!
Had received my package in tacked safely and as indicated on the website into page. The selected items for gaming items, components and accessories were correctly packaged and will now be used in modifying and playing my Nintendo handhelds. The products on offer are a competitively priced here in pounds to other similar sites that sells in dollar currency.
Thanks Zedlabs Team for your care of service and great ranges of stock on offer!
24 March 2023
Company provides defective parts
Update:
As they decided to post specific information in an attempt to make a valid and factual reclview appear to be dishonest I will add this, I have an email from their representatives admitting their parts are defective and that they will not correct the known issue at the factory because it is "to expensive" to have the mold remade correctly.
Company is providing defective parts due to their inability to hvlave their manufacturer in China QA their injection molds and make sure they are not leaving large pieces of flash in the product. Zedlabs support confirmed they have this issue with all (purple) left joycon battery trays
0 out of 5 stars
8 March 2023
Unprompted review
Reply from Zedlabz
Thank you for your feedback
When you first contacted us we had difficulties in identifying the defect that you were trying to report due to how small it was, we had to make 2-3 communications in order to be completely certain of your issue because it was so hard to find, we advised you of this issue through our email communications. We were honest as always in advising that on checking a second unit of stock that we found a tiny amount of flashing, we were being extremely critical of the product in our inspection of this product to find this, doing our best to be understanding of what you were reporting we explained about this tiny piece of plastic present, you had told us the button would not fit due to a defect, we could not replicate the fitting problem.
The flashing we found was extremely small, a wafer thin bit of plastic on a joining seem of an internal part, not uncommon in plastic molded products, and in our view equivalent to finding a loose strand of thread on a new t-shirt, we were not able to find any functional issues in relation to this extremely minor piece of excess plastic but we proceeded to test the part and we then sent you a complete new set of joy-con shells at our cost.
We did everything we could to assist you, and i believe we provided you with a perfectly functional and more than acceptable replacement part which we shipped promptly to you in response to your issue. The reality of low cost plastic products is that they are mass produced and there are certain tolerances, we manage over 6000 products and have very few issues whereby the quality falls below an acceptable tolerance and actually defective, in your case we wanted to help so we replaced the item even though it appeared not to be an issue at least with the unit we checked, we replaced it in good faith as you told us it was broken after you tried fitting the button. I am sorry if our efforts were not enough to meet your expectations, leading you to leave us this negative review which lacks context, and may mislead others as to the quality of products we provide as a brand.
Whilst your feedback is technically correct that we did say there was some flashing, which may have been referred to as a defect in communications, we believe the above context is very important, the flash was not large and did not appear to cause any issues, we provided a part which you reported as defective, we confirmed a second had an extremely small piece of flashing, tested it working and sent you a working replacement which you have not since reported on in any way.
Again I am sorry that you felt the need to make this review after the efforts we made to put right an issue which was difficult to find, and was not replicated in our own testing as being an issue with the button fitment. We will, as always, continue to work with our team and suppliers to inspect deliveries / product manufacturing, and remove any problem products from our range before they reach the hands of customers as much as is humanly possible.
Kind regards
The ZedLabz team
Excellent
Great selection of quality spares. Used them a few times and always send me quality parts . Shipping is prompt. Great company.
22 March 2023
First time purchase.
My 1st time using zedlabz, I was a bit unsure only because I hadn't used them before so I looked at trustpilot reviews myself and thought yes I'll give them a go. I had nothing to worry about my purchase was easy enough to do and I had a email from them when my item was posted I would recommend and I'll try them again if they have what I'm looking for. thank you zedlabz.
Kind regards.
24 March 2023
Can't praise them enough honestly
Can't praise them enough honestly. I've ordered from them multiple times and the parts were always high quality. Accurate and fast postage times so you're never waiting too long for your orders.
Customer support is also top tier. Always happy to help with anything from general questions about parts, to any issues you may have with your orders.
Wholeheartedly reccomend.
31 March 2023
Unprompted review
Quality products
Amazing products and pretty great quality and came pretty quick definitely ordering more products from them
23 March 2023
Excellent quality cases and spare…
Excellent quality cases and spare parts. Well packaged and fast shipping. 10/10
22 March 2023
Great service
Great service, great product, always recommending to others for their UK retro supplies.
22 March 2023
The PS2 lives again!
Perfect replacement for my busted ps2 part. Fit perfectly into place and worked without issue. To be able to get new warrantied parts for an outdated system for such a great price is a godsend. By linking with paypal the checkout experience was extremely fast and convenient. If i am ever in need again, zedlabz will be my first stop.
23 February 2023
Do not buy from
Experience was just fine, but the product was awful n64 joystick and n64 gamecube joystick both gobshite
23 February 2023
new color ps4 buttons
the package had month shipping it came in nice package and bag was also, it was very in mint condition in chrome color I did not install my first set of chrome did not fit and want to try agin with zedlabs thanks for help and email back
23 February 2023
Unprompted review
First class customer service
Always excellent service from Zedlabz. I messaged about an new item I had seen but wasn’t on the website, Kieron went out of his way to make it available for me to order in time for it to arrive when I had some time of work and offering advice along the way. Couldn’t ask for better service ⭐️⭐️⭐️⭐️⭐️
13 February 2023
Unprompted review
Best Customer Happiness I have gotten.
I accidentally ordered the wrong set of thumbsticks but didn't see it til I checked out (Got Xbox 360 Sticks instead of Xbox One like I meant too). But they were kind enough after I sent them an email to send me the pair of Xbox One sticks like I orginally planned on ordering. easily will order more from again.
17 February 2023
Zedlabz have a great selection of high…
Zedlabz have a great selection of high quality hard to source parts, a good website and excellent purchase and aftersales service
1 February 2023
10/10
It’s easy to find whatever i’m looking for. A well developed website where navigation is never an issue.
As a customer in Sweden i could not be more satisfied. I trust Zedlabz 🙏
2 February 2023
Great knowledge and customer service
Great knowledge and customer service. Super helpful whenever I’ve asked a question. Super fast delivery too. My first choice now for anything retro gaming
2 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.