Zee.elle Reviews 297

I am very disappointed with my experience with Zee elle's wigs. I honestly thought that because it is a company based in the UK, it would definitely be trustworthy. I couldn't be more wrong.

For a start, on their website, the description of their wigs is a copy-paste for all of them. They lack of accuracy to deceive you. "" ZEEELLE SIGNATURE HAIRLINE: THIS UNIT COMES WITH A GRADIENT HAIRLINE AS STANDARD, THE GRADIENT HAIRLINE IS A MORE NATURAL HAIRLINE THAN THE AVERAGE SYNTHETIC WIG. AN ADDITIONAL HAIRLINE CUSTOMISATION CAN BE REQUESTED AT EXTRA Cost. ""

"THIS WIG IS MADE WITH THE PREMIUM SYNTHETIC HAIR AND COMES WITH A GRADIENT PRE-PLUCKED HAIRLINE AS STANDARD "

Well, NONE of the wigs I received came with a gradient hairline or baby hairs or pre-plucked hairline. Simply NOT TRUE. 2nd, the wigs shown on the images are NOT THE SAME wigs they are SELLING, you do a combination of better quality ones to display that CLEARLY are a free parting 13x6 front lace wig but then what I received was a single middle parted wig. How can you deceive people like this? The girls in the photo are NOT wearing such wigs!!

Finally, I was looking forward to receiving my last wig after 2 weeks as I had hopes some of the promising description was real, but guess what? I got the wrong wig. I checked the quality and how it's made and it's again the same story as with the other two. Therefore I returned the last wig and I regret not returning the other two as well. Sadly I cut the lace of the other 2 when I was so convinced they would look good. If you are thinking of getting their synthetic wigs, avoid disappointment and don't order from this website. I will not buy from zee elle again.

On top of all of the above mentioned, they took about a month to notify Payitmonthly about my return and got charged the instalment that should've been cancelled. Disgraceful.

This is a second review as I have now been blocked on their Instagram due to comments on the quality of the hair. Absolutely ridiculous as this is a big company that should be looking into inquiries and complaints of customers. I payed over £750 for my wig and the hair quality is terrible.do not buy. Freedom couture are much better !

Haven't received my order was ment to come the 22nd of September and still no order I've emailed and messaged you on Instagram but still no reply

Absolutely disappointing
My nearly £800 came with over bleached knots and lose stitching that shows through the hair- not a high quality as advertised- I would add pictures if I could
Customer service is slow as well. I spent my hard earned on money and expect a full refund as the quality is clearly faulty
The hair dye is also patchy and already shedding- I’ve paid much less for better quality

If I could give 0 stars, I would.
Ordered an in-stock hairpiece, advised of delivery between 3 and 5 days.
I hadn’t heard anything by the following Tuesday so contacted via Instagram. I had to REALLY PUSH for a reply (communication shocking). They gave me a defunct tracking number, but advised I will receive the hairpiece for the Thursday ready for my upcoming event.
Roll on Thursday and I messaged again advising of the dodgy tracking. I had nothing back again and only when I pestered them severely because the hairpiece hadn’t arrived as promised. I was only at this point (5pm on Thursday) informed that I will not receive my hairpiece today as promised as someone posted it to the incorrect address (quite worrying and unprofessional).
No real effort was made to rectify this issue and the person I spoke with even said that they “completely understand” - I can assure you, as someone who has had alopecia since the age of two, you have no idea how this feels.
I’ve advised that although I won’t have the hairpiece for the event I had planned on Friday, I would still like it as I had really set my heart on it. I’ve asked for guaranteed 1pm delivery by Royal Mail, and for proof of postage as I cannot trust the imbeciles that work there. Fingers crossed this experience gets better, but I’m not holding my hopes high.

I am extremely upset with this company, Their customer service is lacking actual customer service, they dont respond to emails etc. I ordered a wig for my partner on the 7th who has been so excited to recieve her new wig as she is very sensitive about her current hair.
Not only had i paid for 3-5 day shipping and the wig was on the ready to ship page..but when contacted by my partner they said the wig was in queue and it'll take 8 days. Its been 9 days with no sign of my order. I honestly think if you cant get the wig shipped out in the days listed, you shouldnt have those options. I will wait a further week before cancelling, if it is not shipped before or by then i will cancel my order, zee.elle should really look into better customer service as obviously instagram isnt working. Thank you

Edit- Thank you for your reply, how do i go about contacting you where i'll get a reply asap? Ive emailed but im yet to get a response.

Edit- Emma was more than helpful, responded with a promp reply! Thank you so much Emma for being so professional. Wig has shipped, recieved my tracking number.
Thanks again

I am waiting for my wig which I paid expedited shipping for and I have heard absolutely nothing since I asked them to check the status of my order. I paid for expedited shipping (1-3 days) and I am still waiting. The order hasn’t even been dispatched and I ordered it almost two weeks ago. Unacceptable. Don’t offer a service you cannot fulfil

UPDATE they emailed me to tell me its MY FAULT because the wig 'looked' dry like i havent been wearing wigs for 15 years and know how to look after them. I am disgusted by this terrible customer service, how can you blame a customer for your poor quality products. my xylar wig has a giant hole in it and cannot be worn and this company blames the customer... I had 3 zee elle wigs and this is the only faulty wig and they refuse to take blame

Where do I begin? Made two purchases back in JANUARY. Reached out to them to confirm my order and that the wigs would arrive in time for an trip/event I had planned to wear one too. March was my deadline. My deadline came and went and I did NOT receive my wigs in time. After I arrived home from my trip the units arrived. They arrived different from what I ordered. I asked for very specific instructions for the wigs as well as the cut/color. Both wigs were horribly wrong. Unfortunately the only way to get them corrected was to come out of pocket and send them back. So I did that. $45 to send them back to the UK. I let them know immediately that items were being returned to please start on the correct units so I did not have to wait again. Fast forward to now end of April, one of the wigs arrived and finally the color was right the cut was beautiful but the unit was damaged. They basically insinuated that I damaged the unit because they’re sure it was checked before it was sent to me. Now they want me to spend another $45 to return the damaged wig back to them. I still have not received my other wig and I am being told I would take another three weeks at least. I am not sure who runs this company but I must say I am completely disgusted with how my situation has turned out. When I initially made my orders of over $1800 for these two wigs I have since closed the account i used to make the purchase and they now refuse to give me any refund to my current open account. So I am still out of one wig and my option is to send the wig that was damaged upon arrival back and spend another $45 and I cannot even be refunded obviously due to the initial account being closed. So what are my options are? Wait another three months for them to remake the wig again?

I WAS CHARGED TWICE AFTER EMAILING TO CANCEL MY ORDER. I WANT A FULL REFUND AND MY ORDER CANCELED IMMEDIATELY! I have tried every Avenue to reach someone!!! I am disgusted over this!

***UPDATE- Emma reached out to me and is fixing the problem. She is fully refunding me and was very pleasant through the process. The refund should hit my bank account in 5-10 business days. I will update when I receive it.***

Horrible company. I ordered my wig in August, spent over $600. I have tried to contact them multiple times and only got a response once I started commenting on the social media pages. I STILL don't have my wig. They told me at the end of December they would contact the courier and issue me a refund. GUESS WHAT!!!??? still no wig and still no refund.

Update: it took a long time but I did get a refund. I understand it is tough right now but I really wish the CS would have made me feel less like I was pulling teeth on a high value item. My parcel was lost by the courier so not really their fault but they could have helped me much quicker and gotten this resolved sooner in my opinion. I'm happy is finally resolved and disappointed that I didn't get my wig and that it took so long to figure out. Very frustrating but thanks for finally refunding.

I wish I took all of the negative reviews into account before impulsively buying a Zee.Elle wig. I asked for a 24inch unit with NO baby hairs, and received a 22inch unit with baby hairs. The hair arrived with product in it which gave it a weird, sticky feel, and the ends were cut so blunt and horribly that I’ll have to fix them myself. The dye job is horrible, and there are noticeable dye splotches all over the wig. It’s a mess. Based on others’ experiences, I know that returning the wig is out of the question. This company writes their return policy so that you are stuck with a horribly-constructed wig after paying a serious amount of money. I’m bummed I spent over $1,000 USD for a wig that is less than mediocre in quality. Zee.Elle also posts a lot of fake positive reviews on this website, all located in GB where the wig was shipped from.

UPDATE: Zee.Elle replied to my messages stating they would be in touch with their production team to see what could be done, but I never received any further correspondence. Terrible customer service.

I can’t say enough about the customer service. They truly went above and beyond to resolve an issues that I had. Excellent customer service.

I ordered a wig from this site
I'm amazed with the quality and colour. The wig looked like my own hair and I received so many compliments from everyone. I am so happy with my new wig and the customer services are really great. I will order more soon. :)

At this point I am just f***ed up! Like what is your problem to communicate with your customers??? I am waiting for my wig since nearly two months. Nobody knows where my package is and zeeelle is not responding! If they don’t answer me the next few days I will report them to PayPal and make reviews about them on Instagram and YouTube!

I ordered a 'ready to ship' IDA wig on the 17th December, and was told it would arrive within a few days. It didn't. I waited a few more days because of consideration for the Christmas period, but still didn't receive my wig. I emailed them as well, but didn't receive a response. I'm currently going through chemotherapy and I've lost all my hair. It was important to me to have a wig before I lost it all, but unfortunately this site did not deliver on time. And still, have not delivered. I'm still waiting for a response.

Absolutely brilliant service. I ordered a bit too close to Christmas, and it said dispatched in January.

I messaged the company and explained I’d bought one by paying over 3 monthly instalments and because the my decided the first payment wasn’t due until the end of December, I wouldn’t receive either of my wigs in time for Christmas....they then kindly sent one out within 2 days! I looked lovely for Christmas-the wig I have received is absolutely stunning 😘👌🏾

I have ordered from Zee.Elle since 2018 and I have always had amazing experiences. The customer service is great, always friendly and attentive. I have over six wigs from the site and each one has been made with care and attention to detail, packaging is always pristine and the company gives you instructions on how to look after your wigs.

Haven’t bought from anywhere else since I found Zee.elle

I purchased the Giselle wig on 12/06/20 & received it 12/19/20. I’m in California so the shipping was super fast! The packaging was so cute and made well. The hair...oh my gosh. I never have seen such beautiful hair, it was styled and even had a perfect amount of baby hair! The hair smelled clean and didn’t shed much; maybe 1-5 hairs. It’s super soft and true to length. The lace is super thin and soft when I run my finger over it, I can’t even feel where the lace meets my skin. Such a smooth transition from lace to skin. I love that it came with an adjustable strap, I ordered a small cap and it is definitely a perfect size. Everyone responded to my emails or Instagram direct messages and was super nice! Overall I can’t say anything bad about the wig or the service. I will always buy my wigs from here on out! You gained a lifelong buyer! ❤️

Once I was looking for wig that will last me for good 3-4 years I didn’t know where to start because I knew how big the hair industry is and how there’s a lot fake websites and false advertising I came across @Zee.Elle I was amazed with their products , during the lock down I remember I reached out to them they gave me instant response and I was very happy to purchase from them honestly best hair quality, they offer an incredible customer service and the communication was on point I was very happy with the wig I went for.

Thank you