It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Jemma was very professional and quick…
Jemma was very professional and quick in resolving issues, many thanks
14 May 2026
Unprompted review
Reply from Zego
Hello! Thank you so much for your amazing feedback! We are more than happy to help in the future with anything you need, so please don’t hesitate to reach out to us on our live chat. Kind regards, Zego.
More Helpful and quick response.
14 May 2026
Unprompted review
STAY AWAY!
STAY AWAY!
It is purely AI, you never can speak with a human. They rate your driving by tracking your phone. I have not even been in my car and my rating is at risk, threatening to end my policy.
The most frustrating company - False data, threatening to cancel policy, but no human to speak with. Only an AI bot that sends you around in circles.
Awful company!
14 May 2026
Unprompted review
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego.
Had a great experience with Jemma…
Had a great experience with Jemma today, she took her time with me & gave me a super customer experience, she quoted me for both my cars with 3 different providers and then emailed me all the documents at the end.
Excellent experience!
14 May 2026
Unprompted review
Reply from Zego
Thank you so much for the wonderful feedback! It was our pleasure. If there’s anything we can support you with in the future you can reach out to us at our live chat. Take care, Zego.
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Good Communication Sorted it out,
Good Communication Sorted it out,
Helpful
14 May 2026
Unprompted review
Reply from Zego
Thank you for your review. We are really glad to hear that you had a good experience with us! If you need anything from us in the future, please do not hesitate to contact us at our live chat. We are more than happy to help. Best wishes, Zego
The process was quick than anticipated.
13 May 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. It’s really good to know that you like the way we do things! We are more than happy to help you with anything you might need in the future, just contact us at our live chat. Warm regards, Zego.
Mohamed helped me and was very friendly…
Mohamed helped me and was very friendly and gave me the best customer serve support
14 May 2026
Unprompted review
Reply from Zego
Thank you for your review. We are really glad to hear that you had a good experience with us! If you need anything from us in the future, please do not hesitate to contact us at our live chat. We are more than happy to help. Best wishes, Zego
Nothing but trouble from Day 1
Nothing but trouble!! Before I took the policy I called to ask if there would be a charge to put a personal reg on the car in the few days of the policy. I was told there would be no fee. Less than a week in and I try to make the change only to be told there is no ‘fee’ but there is a £25 admin charge. What a con. One week after having been told it would be done, I receive a letter from the police saying my car is uninsured. All because Zego failed to update the reg.
On top of this I receive daily warnings my policy will be cancelled due to poor driving!! I have two other cars on yelemativ insurance, both good driving stats. Eventually a customer person acknowledges the app has ‘teething’ issues and pause the threat to cancel.
The only reason I have not given one star is the helpful person managing the driving issue.
The £25 fee for the reg change which took 2hrs on chats is a disgrace.
14 May 2026
Unprompted review
Helen was a lovely person to speak to…
Helen was a lovely person to speak to helped me.. I understood everything she made sure I knew.. I’m so grateful to have her deal with me… thanks Helen !
14 May 2026
Unprompted review
Really nice and made effort to give me…
Really nice and made effort to give me best price and listened to me very accurately and delivered good customer service.
14 May 2026
Unprompted review
Reply from Zego
Hi there. Thanks so much for this feedback. It’s our pleasure. We are more than happy to help in the future with anything you need, just reach out to us on our live chat. Kind regards, Zego.
i have renewed my insurance.so my…
i have renewed my insurance.so my insurance before is to high rate.
14 May 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Very disappointing experience with…
Very disappointing experience with Zego.
I have an annual policy and recently received warnings that my insurance may be cancelled due to my driver rating. I have followed all of the guidance provided in the app and made every effort to improve my score, but despite this there has been no improvement or clear explanation as to why.
What is most frustrating is that I do not believe my driving behaviour has changed, yet I am now facing possible cancellation with very little transparency about what specific data or events have caused this.
As a customer paying for annual insurance, I expected clearer communication, accurate tracking, and a fair opportunity to resolve any issues before being threatened with cancellation.
I have raised a formal complaint and asked for detailed evidence of the driving events affecting my score, along with clarification on whether this could affect future insurance applications.
At the moment, I do not feel confident in the fairness or reliability of the app-based rating system.
I WOULD NEVER USE ZEGO INSURANCE AGAIN AND ADVISE YOU DON’T EITHER. It appears they just want to take your money and not insure you.
14 May 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Very easy to communicate and very…
Very easy to communicate and very helpful staff
14 May 2026
Unprompted review
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Thanks a lot for an amazing service…
Thanks a lot for an amazing service Philippa for understaning the situation and solving the issue much appreciated.
14 May 2026
Unprompted review
Reply from Zego
Hello! Thank you so much for your amazing feedback! We are more than happy to help in the future with anything you need, so please don’t hesitate to reach out to us on our live chat. Kind regards, Zego.
Amazing Insurance
Amazing Insurance, and Mohammed was very good helping me to pay the correct amount
14 May 2026
Unprompted review
Reply from Zego
Thanks so much for taking the time to leave this review! We love receiving feedback from our customers. Please contact us at our live chat if there is anything you need in the future. Warm wishes, Zego.
Managed to help me with an issue i had…
Managed to help me with an issue i had with my NCD, very good and polite staff.
14 May 2026
Unprompted review
Reply from Zego
Thank you for your review. We are really glad to hear that you had a good experience with us! If you need anything from us in the future, please do not hesitate to contact us at our live chat. We are more than happy to help. Best wishes, Zego
Reply from Zego
Thank you so much for the wonderful feedback! It was our pleasure. If there’s anything we can support you with in the future you can reach out to us at our live chat. Take care, Zego.
Clarity and hope for my problem to be…
Clarity and hope for my problem to be resolved
14 May 2026
Unprompted review
Reply from Zego
Thank you so much for your 5 star review! It’s great to know that we’ve been able to help. Please do not hesitate to contact us at our live chat if there is anything else you need. All the best, Zego.
Reply from Zego
Hello! Thank you so much for your amazing feedback! We are more than happy to help in the future with anything you need, so please don’t hesitate to reach out to us on our live chat. Kind regards, Zego.
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