It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Reply from Zego
Hi Mahmoud,
Thank you for your kind words! We're thrilled to hear that you found our service helpful. If you ever need further assistance or have more feedback to share, don't hesitate to reach out.
Best,
The Zego Team
Reply from Zego
Hi Allen,
Thank you for your positive feedback! We're delighted to hear that you found our service helpful. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best,
The Zego Team
Is approachable website to deal with…
Is approachable website to deal with the website
12 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your feedback! We're glad to hear that you find our website approachable and easy to use. If you have any suggestions for improvement or need assistance with anything, please don't hesitate to reach out. We're here to help!
Best,
The Zego Team
Spoke calmly and clearly
12 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your feedback. We appreciate you mentioning our commitment to clear communication; it's something we strive for. If you have specific concerns or need assistance, please reach out to us via Live Chat, and we'll be more than happy to help!
Best,
The Zego Team
Mariam was very helpful and answered…
Mariam was very helpful and answered all my questions.
12 May 2026
Unprompted review
Reply from Zego
Hi Benjamin,
Thank you for your wonderful feedback! I’m thrilled to hear that Mariam was able to assist you effectively and address all your questions. If you need any further assistance or have any more queries, please don’t hesitate to reach out.
Best,
The Zego Team
Always very prompt
Always very prompt, any problem gets sorted str8 away, there is nothing but praise for zego to be honest.
12 May 2026
Unprompted review
Reply from Zego
Hi Adrian,
Thank you for the wonderful review! We're thrilled to hear that our team has been prompt in addressing your concerns. Your kind words motivate us to keep delivering the best service possible. Should you ever need assistance, don’t hesitate to reach out.
Best,
The Zego Team
The best customer Service! Thank you ZOHRA
Hi, I had a really amazing experience with the great service provided by ZOHRA.
From the start of the chat she was very professional, polite, patient and genuinely attentive to my situation she took the time to resolve my problem
YOU PROVIDED THE BEST CUSTOMER SERVICE!
Thank you ZOHRA!
Kind regards,
ZEWV7 Valerica
10 May 2026
Unprompted review
Reply from Zego
Hi Valerica,
Thank you for your glowing review! We're thrilled to hear that Zohra provided you with such attentive and professional support. I’ll make sure she sees your kind words, as it will certainly make her day. If you need any further assistance, don’t hesitate to reach out!
Best,
The Zego Team
Best person
East or west, Jordan is the best person when it comes to support and understanding my situation. He is very kind and nice. Keep doing what you do, mate.
12 May 2026
Unprompted review
Reply from Zego
Hi Ramkishore,
Thank you for your wonderful review! We're thrilled to hear that Jordan provided you with such kind and understanding support. I'll make sure he sees your kind words - it's sure to make his day! If you need any further assistance, please don't hesitate to reach out.
Best,
The Zego Team
Very nice great customer service
Very nice great customer service guy one phone so helpful great price great people highly recommended.thanks
12 May 2026
Unprompted review
Reply from Zego
Hi Shoukat ali,
Thank you for your positive feedback! We're delighted to hear you had a great experience with our customer service team. Your satisfaction is important to us, and we're here whenever you need assistance.
Best,
The Zego Team
Good customer service lady was good in…
Good customer service lady was good in details
12 May 2026
Unprompted review
Reply from Zego
Hi MD SHAHIN,
Thank you for your kind words about our customer service! We're thrilled to hear that you found our representative attentive and informative. We strive to provide detailed support to ensure our customers feel well taken care of. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
The Zego Team
Absolutely helpful I’m very happy
12 May 2026
Unprompted review
Reply from Zego
Hi Ihsan,
Thank you for your wonderful review! We are thrilled to hear that you found our team helpful, and your happiness means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime.
Best,
The Zego Team
Five stars for Ellen
Five stars for Ellen, she helped me to remain with zego by offering best price. Thanks you Ellen for all round support.
12 May 2026
Unprompted review
Reply from Zego
Hi Atif,
Thank you for your wonderful review! We're thrilled to hear that Ellen provided you with exceptional support and helped you secure the best price. I’ll be sure to pass along your kind words to her—it will certainly make her day. Wishing you safe and enjoyable driving!
Best,
The Zego Team
Absolutely terrible experience with…
Absolutely terrible experience with this company. I was never properly informed that the policy was telematics-based, and the whole process felt misleading from the start. I requested cancellation within the 14-day cooling-off period multiple times, yet instead of resolving the issue, they kept asking the same questions again and again without actually cancelling the policy.
To make matters worse, I was charged around £120 for only 4 days of insurance, which is completely unreasonable. Customer service was frustrating, slow, and unhelpful throughout the entire process.
This has honestly been one of the worst experiences I’ve had with an insurance company. I would strongly advise others to carefully read everything before purchasing and think twice before using this service.
No, sorry is not enough. Because of your lack of clear information and these extra charges, I am already at a loss of £120. On top of that, I urgently need insurance now and have to pay another deposit and extra charges elsewhere. Who is going to take responsibility for this?
You still haven’t even processed or sent my refund yet. I already requested cancellation earlier, so I don’t understand why this is taking so long. Please sort this out immediately and confirm when my refund has been issued.
12 May 2026
Unprompted review
Reply from Zego
Thank you for taking the time to provide your feedback. We would like to apologise for the experience you have received. Your feedback is extremely important to us as this helps us improve the products and services we provide. If you’d like to provide us with more information about how we could improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Abby was ever so helpful and I am so…
Abby was ever so helpful and I am so grateful. Thank you. 5Star review for Abby’s help I was given.
12 May 2026
Unprompted review
Reply from Zego
Hi Agyeman,
Thank you for your wonderful review! We're thrilled to hear that Abby was able to assist you so effectively. I’ll make sure to pass your kind words along to her—it'll surely brighten her day. If you need anything else in the future, don't hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Sana,
Thank you so much for your kind words! We're thrilled to hear you found our service helpful. If you have any further questions or need assistance, please don't hesitate to reach out.
Best,
The Zego Team
Agent Jamie is so helpful & provided me…
Agent Jamie is so helpful & provided me all the details that I needed regarding my policy 😊
12 May 2026
Unprompted review
Reply from Zego
Hi Rebecca,
Thank you for your lovely review! We're thrilled to hear that Jamie was so helpful and provided you with all the details you needed regarding your policy. I’ll make sure to share your kind words with Jamie—it'll surely brighten their day. If you have any further questions, we're always here to help!
Best,
The Zego Team
Very friendly and good behavior
Very friendly and good behavior, thank you
12 May 2026
Unprompted review
Reply from Zego
Hi Sardar,
Thank you so much for your kind words! We're thrilled to hear that you experienced friendly service. If there's anything specific we can assist you with or if you have questions in the future, don’t hesitate to reach out.
Best,
The Zego Team
I am very pleased with your service
I am very pleased with your service. Everything went very smoothly. Your agent did a very good job.
12 May 2026
Unprompted review
Reply from Zego
Hi Zoltan,
Thank you for your wonderful review! We're thrilled to hear that everything went smoothly and that our agent provided you with excellent service. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else, please don't hesitate to reach out.
Best,
The Zego Team
Very disappointing experience
Very disappointing experience. Every time I contact support, they seem confused about the actual problem and never properly help get it sorted. I’ve explained multiple times that the app is showing incorrect information and missing points, but nothing gets resolved. I’ve already tried updating the app and following their advice, yet the issue is still there. Customer service has been frustrating and unhelpful throughout.
12 May 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Been insured with zego for eight years…
Been insured with zego for eight years with two additional years no claims.
I spent days to resolve this issue where zego showed I had made a claim when I had not and 0 no claims.
This was eventually resolved and was given my 10 years no claims and confirmed no claim had ever been made.
I just got charged an extra £20.58 by the new insurer because Zego did not remove the false claim from the shared insurer system. Perhaps you could stop haunting me and remove that false claim.
I must have spent 5 full hours to resolve this and it's still not completely resolved.
5 May 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
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