Zelf Reviews 34

Called for a removal quote very rude person answered the phone and said they were not interested inremovals

Staff are very friendly and helpful, they've never let me down.

It's only a 1 month minimum tenancy with 7 days notice (I think) which is great for us as we don't know how long we'll need it for before we move. As long as we don't suddenly get asked to vacate at an inconvenient time, then all good for us!

The location is ideal for us as we're regularly driving past.

Accessing our storage unit can be a hassle at times. The outside building is padlocked, and I have to walk around to the front desk to ask someone to help me get in. There is also sometimes a forklift parked in front of my unit, further impeding access. I also have the smallest unit currently available (I've been waiting for a smaller unit for a while now) and it's far too big and expensive for our needs. The shortage of smaller units is a shame.

I'd definitely upgrade to 5 stars if there were smaller units available.

Update 20/03/2023 I've finally been given the opportunity to downsize to a much more appropriate space, and thus, I've upgraded to 5 stars. I'm still disappointed I had to pay so much for far too large of a unit for a couple of months, but at least I can save for all the future months.

🚨🚨🚨 WARNING DEAL WITH THIS COMPANY AT GREAT RISK YOU'VE BEEN WARNED 🚨🚨🚨

This company is run by a director who doesn’t seem to have customer service skills. You only need to read the reviews to be aware of his character. 🚨

To back this up do a search of his name which you can find on company house and you will see his violent past. KBH

We unfortunately crossed paths on a business matter and it has been nothing but hassle. We are going into civil proceedings so I’m afraid I can’t comment any further at present although I’m more than sure he will entertain you with his reply, deflecting & minimising and passing the blame which he specialises in.

He asked for our company details within 2 minutes he put a review up calling us FRAUD* THIS IS NOT A GENUINE COMPANY. Festive Trees does not exist!

We are filing court proceedings against this person and company for defamation of character and refuse any more conversations with him due to his rude & arrogant nature.

I took great time to read reviews previously left on here and Google and digested them and reflected on my own personal experience with the manager Kbh at Zelf.

One thing that really stands out to me that you should also be aware of is how he deflects and minimises any negative reviews and also in written conversation to me he said the following:

“Iv'e been in business a long time Laura and know my way around commercial liabilities”

This on is own raises alarm bells when dealing with such a company. 🚨

I would also potentially question the authenticity of the positive reviews. However that is for you to decide. I’m merely just putting it out there as a suggestion.

I always believe reviews should be honest and truthful and never misleading.

I have gave you my honest option backed up by the points given as my experience with Zelf and the director KBH.

Without Prejudice

Laura

🚨 🚨🚨UPDATE 🚨🚨🚨

This guy is crazy! Please read the newspaper link he attached to his updated review and our reply is in the article.

He lives in a fairytale land thinking he got us closed down 😂. We stopped trading through personal issues he’s really got issues unfortunately.

He alledges we are scammers to grab attention, it’s really strange as I’ve never heard of scammers sending products and spending money and donating £1000 to charity over his obsession with us.

He thinks we are some serious fraudulent company when the fact is we only sold wholesale to this company nobody else.

Your story you portray is flawed and doesn’t hold up to scrutiny whatsoever.

If anyone is a conman it’s you judging by your reviews on here and Google.

Worst feeling or experience I had during my recent remivals with Zelf company. They even took a 5 days to complete my removal, which should be happen within a day as per agreement. The crew came to pack our stuffs was so inconpetent in their job and their handling was so poor that they broke or damaged one of my chest drawer whole loading it in the van. Regarding the issue I tried to contact the company but no one is goving any response or feedback about this matter. So I am completely unhappy with the Zelf removal and suggest to think before to use this company.

I decided to go with Zelf as they were local to Marlborough and the move went extremely well. Aaron and Paul were brilliant - they were very efficient, very quick at loading and unloading the van and good-natured too. I would definitely recommend Zelf as a removal company.

Really great guys who came to move us out of our home and put things into storage for us last Saturday. Despite a puncture on the way they kept us informed and were with us with barely a delay. Friendly, polite and helpful, they made what otherwise can be a stressful event into a calm, efficient and easy process. Thank you to everyone at Zelf!

Darren and Dom were excellent when moving the remainder of our furniture in on 04.02.22.
Sensible, quick, polite and pleasant. Just sorry to hear Darren will be moving on himself.
Sandra Johnston

Moved out of our house into a rented flat for six months whilst we found a house to buy in Devon. We settled on Zelf for the assured security at their storage facility. When the time came to bring the first half of our furniture etc. Paul and Darren arrived promptly (earlier than expected) and I welcomed their friendly and calming nature. They were very careful unloading and bringing everything in. Thank you. Sandra

Excellent service, Dom delivered our furniture from storage, he assembled it all very quickly and was very professional.
I have used Zelfi before and I highly recommend them as a removal and storage company,
Fantastic service, keep it up,
Tommy

We are very happy with the service provided by Zelf. We were moving my elderly mother from Trowbridge to Portishead. She was visited beforehand and given plenty of advice and information. We had a few delays as to actual date of moving but they kept in touch and were very accommodating with our changes of dates.
On the day, Paul, Darren and Dom came and packed her things and loaded the van very efficiently and were extremely helpful and polite. On arrival they unloaded quickly and took care to place furniture or move it to where she asked.
They also delivered some items to my home and were again most efficient and accommodating.
We were all very pleased with the service and would certainly recommend Zelf removals.

Zelfi helped me my my items from Kingston to my new home in Devizes on a Saturday. I originally chose Zelfi because they were a local company, but the price and service were great. The guys were friendly and communicated clearly at every point. Super fast and efficient. Nobody wants to move houses that often but if I do then I'll be happy to use these guys again.

The Damage:
Zelf have broken a very expensive lamp, ruined a silk Habitat lampshade, scuffed my Conrad unit (which they tried to hide by turning it round,) one of my garage units has been broken, the rubber stops on my piano have come off. My Skovby sideboard has been scuffed, a small chunk out of the side and scratch marks to the door, and the door had come off from the runners. A coffee table is broken with a missing leg, and there is also a broken ornament which had great sentimental value. The power supply to my 55” Sony television is missing. There is a scuff mark to one of my mirrors and another has chunks out of the side, there is a further broken ornament and my dinning room chairs have chunks of metal knocked out of them. There are still many boxes to unpack so there may or may not be further damage.
All the broken items that I had discovered at that time were shown to the manager who then photographed some of them.

Zelf’s response:
The following morning, I received an email from Zelf telling me that the broken items had been valued at £43! He informed me that as stated in their terms and conditions they are permitted to search the likes of ebay for a similar item replacement value to offer as compensation.
Breakdown of compensation Zelf offered for my possessions broken by them during the move:

Broken Glass Light Shade £20
Mark on the cabinet £20
Missing rubbers on the piano £3

Zelf also offered me a refund of £200 for the work they had promised to do but didn’t complete, and said that they would refund the overpayment they took from me at the start.

I responded to his email to let him know the actual value of the damaged items and the fact that he had ignored many of them. He responded informing me that he was not prepared to get into negotiations and that as stated in their terms and conditions their insurance covers up to a maximum value of £40 per item damaged!

Estimated cost of using Zelf

The cost to date for removal service has been £7,320 on top of my initial £100 making a total of £7,420. The cost of the damage adds even more:
American style fridge freezer - £1200
The television replacement as a like for like - £2,500
The broken coffee table - £200
Conran Unit - £450
Garage unit - £80
Habitat shade - £80
Lamp bought from TR Hayes in Bath - £350.
Ornaments - irreplaceable (sentimental value!)
Estimated costs for tradespeople to carry out the jobs that Zelf refused to complete - £600.

Assuming that I do not find any further damage, Zelf have so far cost me in the region of £12,880 for this move!
Conclusion
I DO NOT IN ANY WAY RECOMMEND ZELF AS A REMOVALS COMPANY.

I understand that the moving date came at the worst possible time with it being the end of the stamp duty relief period…. BUT that is no excuse for the appalling service and treatment that I received from Zelf.

Zelf’s appalling services, can at best be described as something you would likely see on BBC’s Rogue Traders.

SHOCKING

Edit: since writing this review I have found more damage to my property and the estimate for costs will be much higher.

**EDIT* Dated 22/11/21:
What an absolute pack of lies. The company have tried to covered their back by lying on Trustpilot in reply to me.
In reply to Zelf . The TV company paid for the removal on the 30th October and a month of storage only at an exhorbitant cost of £2,160 (our whole house move cost half that) thankfully we weren't paying. We then continued to pay £173.33 per month from the 1st January until we cleared the unit on the 12th July, I can provide copies of our bank statement and all emails to prove we were paying and the contract was with us. In that time we did NOT enter the unit at all, the CCTV of the site can prove that, we visited the site once on the morning of the 8th December under the supervision of *****, because I was concerned things were damaged after the random visit from your ex employee on the 7th December, he was a young man who lived on the **** Road in ***ham, you have tried to infer we knew him, which we did not. Strange you've forgotten sacking him?
I will be happy to share both our Google maps timelines to prove we did not enter the site until we removed our stuff in July.
When the filming was done, we asked the company to bring back a few boxes which they did on the 4th December as per the contract which I have a copy of.
And finally the most gut wrenching lie, these were precious objects that belonged to my late mother, why would I damage her things? I am an antique dealers daughter. I know how to treat objects, unlike Zelf, all I can say is thank goodness I packed the items and not them as the damage would have run into thousands.
All I wanted was an apology and for you to admit liability .
* end of edit*

Very poor service. This company was chosen by a TV company I was working with to put my things into storage.
Once the show was over we took over paying for the storage. Some months later when we opened up our unit I was utterly horrified to see how our boxes were stored. Boxes marked 'Fragile' were put at the bottom of the pile leaving the boxes crushed and many of the contents inside damaged. I also had 4 collectors cases, also marked fragile, every single one had its glass smashed. Also one of the movers was apparently sacked on the day they collected our items, he came to our house a week later with an 18th Century screen of ours, for some inextricable reason, he was storing it in his house?? He said "Things were broken" So I asked to view the unit because I was very concerned about my objects. Unfortunately because it was piled so high, I was not able to see the boxes piled behind, I so wish I had. These were valuable antiques belonging to my late mother. I was going through a traumatic time with her death and a difficult house move and this left me in tears. When I told *** this, he would not accept any responsibility, stating the contract was with the TV company and because it is self store it is not his problem
When the TV company contacted them on my behalf, they told the TV company the contract was with us. They eventually offered me a laughable £5 compensation for one object, despite me sending many photos of the many damaged pieces, they said would fix the glass in the cabinets, but quite frankly I wouldn't trust them with a barge pole.
I was going to pursue this further with my lawyer, but unfortunately I don't have the energy or time.
When I said I was going to give it a poor review he threatened to sure me for defamation. My lawyer assures me, he does not have a leg to stand on with all my evidence

Great people to work with and highly recommended. We were moving quite a long distance had some quite unusual items to move and Keith and the team had solutions for everything. Extremely hardworking and pleasant team who took good care of everything and really went above and beyond for us. All this for a very competitive price, too!

The Zelf team were reassuring, friendly and flexible around my ever-changing moving dates. Thanks to them I did not find my house move stressful. I would not hesitate to recommend them to anyone thinking of moving. I had complete confidence in them and they are an extremely hard working team. Thanks again guys.

The Zelf team arrived very early and were super-efficient at removing the furniture and packing the van. We were on the road much sooner than expected. Unloading (at two locations) was also excellent.

The process was handled well from beginning to end. The team who came on the day were helpful and professional. At all stages Zelf let me know what was going to happen and when it would happen. A really good service thank you

Stay well clear of these rip offs if you love your money

Asked for a quote for a removal service from London to Devizes. Keith told me that he would come and do the estimate personally as it would be more accurate than a video call. Fine. He failed to turn up on the day agreed citing bad traffic and then didn’t reply to messages or return calls for over a week. Finally he agreed to come up today at mid morning. No sign of him by midday and again not returning calls or answering text messages. Phoned the office who said he hadn’t even left Devizes. Why couldn’t he just let me know or tell me they didn’t want the business? Instead I wasted two days off work. Appalling customer services and total lack of professionalism. Very annoyed.

Booked removal via Shift and was let down on the day. A friend recommended Zelf (Devizes) as being very reliable and reasonably priced for van hire. Their removal section couldn't do enough to help me. Keith came round the morning I called them, confirmed within an hour that they could do the removal that lunchtime, and did. The two man team were excellent and loaded up/unloaded in record time. I cannot recommend them enough. Truly thankful and will definitely use them again!