I had a really positive experience speaking with Zempler’s call assistant Libbie. She was absolutely lovely, patient, and very helpful throughout my query. She took the time to understand my issue,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without... See more
Company replied
The new PIN for my new card did not arrive so I called customer support team. As soon as the customer representative answered the phone, he sorted my issue in 2 minutes and sent through another PIN... See more
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I had a great experience with zempler customer service. The advisor was helpful and friendly and took his time to guide me through changing my account to Business go plan. Everything was explained cl... See more
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Company details
- #25 of 50 best companies in Bank
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Max was really helpful
13 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased David was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi Srikailash, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
No reply
Still haven’t received any emails to resolve my problems I never complain but my credit score is affected
13 July 2026
Unprompted review
Reply from Zempler Bank
Hi Sam, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
Reply from Zempler Bank
Hi Angela, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The service was great.
The service was great.
I think his name was Graham, and he was very friendly and helpful and resolved my issue. Thanks :)
13 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Graham was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi Deborah, Thanks for your review. We're so pleased to hear that you had a positive experience with our team and found them efficient and pleasant.
We noticed that your review currently shows a 1-star rating. If this was selected in error, you're able to amend your review on Trustpilot to ensure it accurately reflects your experience. If there's anything else we can help with, please call us on 0330 024 0924.
Reply from Zempler Bank
Hi Lenn, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Easy to understand instructions from the bank Clear concise response to my questions
Clear concise response to my questions. Speedy answering of the phone.
13 July 2026
Reply from Zempler Bank
Hi Stephen, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Much appreciated, Kunle! Your review helps us keep doing what we love 💙 Warm regards - RO
I haven't been a customer for long but…
I haven't been a customer for long but so far your services have been excellent
Thank You,
Desmond StPeters
13 July 2026
Reply from Zempler Bank
Hi Desmond, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Rita was very pleasant
Rita was very pleasant and fixed my issue with no fuss. I'm team rita
11 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Rita was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi MB, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Very polite and helpful.
11 July 2026
Reply from Zempler Bank
Hi Jan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
I made a business account
I made a business account, I received the card at the business address, when I go to my account to add the card, my account is blocked, I wrote to them by email, they replied that the email is not secure, to call them, maybe I don't want to talk on the phone, what is written stays written in case you didn't know
The worst part is that I also experienced emails like: your account is ready for payment, a joke of course, it is blocked
EDIT 13.07
of course they asked for the details in trustpilot, don't think for a second that anything will be resolved, this is just for the world to see that they responded, they don't even care about the users, this zempler, in fact most banks in the UK simply block accounts without any explanation, this needs to change and these people need to be held accountable, in my opinion they should be put straight in jail
15/07 EDIT:
exactly what I said the day before, a so-called "business decision", they have no idea what planet they are on, they send the card to the address, I pick it up and then the account is blocked, what kind of business are you running? a fraudulent one where you steal registration data, I don't see any other business
26 June 2026
Unprompted review
Reply from Zempler Bank
Hi Sharon, We're sorry that the decision to close your account has been made and can appreciate how frustrating this must be for you. After looking into your account, a business decision was made to close your account and unfortunately, there is no further information to provide to you regarding this closure. I appreciate this may not be what you were wanting to hear and I'm so sorry for any inconvenience this has caused. Please let me know if you have any further queries. Kind regards - RO
Friendly and Helpful
Friendly, Helpful, Informative.
Found a problem, fixed the problem, pain in the backside but Zempler were great.
11 July 2026
Reply from Zempler Bank
Much appreciated, Craig! Your review helps us keep doing what we love 💙 Warm regards - RO
It was wonderful to speak to an advisor…
It was wonderful to speak to an advisor that was professional and caring, also I could understand everything she said not broken English. Well Done Rita,
10 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Rita was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Great bank
Great bank! Made my life eassssssssy
Great professional worker
I will will always recommend
11 July 2026
Reply from Zempler Bank
Hi Eucheria, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The Professionalism Always Being…
The Professionalism Always Being Exhibited By Any Of The Staff You Encounter At Zempler Is Worthy Of Note Hence My Recommendations To My Friends.
And On This Premise, I Say Bravo And Continue In Your Impeccable Public Relations With The Utmost Congratulations From Me To YOU!
10 July 2026
Reply from Zempler Bank
Much appreciated, Edwin! Your review helps us keep doing what we love 💙 Warm regards - RO
Reply from Zempler Bank
Hi Wael, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The gentle man listened with great care…
The gentle man listened with great care and paid attention to the most important things i need in sorting my issues.
10 July 2026
Reply from Zempler Bank
Hi Adenike, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
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