ZEN.COM Reviews 6,110

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience and the convenience of the app, highlighting its ease of use and intuitive design. Many people appreciate the smooth and fast transactions, along with features like instant cashback and currency exchange, which are seen as significant benefits. The overall service is consistently described as reliable and efficient, making financial management straightforward for consumers. However, some customers also noted issues with customer service, mentioning difficulties in reaching human support, slow responses, or receiving generic, unhelpful replies. A few people experienced problems with payments being held or accounts getting locked for security reasons, leading to frustration and limited access to their funds.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Many customers praise the intuitive and... See more

Application

Customers consistently note positive experiences with the app. Many reviewers praise its functionality,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the support team, describing... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers praise the reliability of transactions, quick... See more

Service

Consumers generally find the service to be positive, highlighting fast approvals, low fees, and smooth... See more

Based on these reviews

Rated 5 out of 5 stars

They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more

Company replied

Rated 5 out of 5 stars

It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more

Company replied

Rated 5 out of 5 stars

ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more

Company replied

Rated 5 out of 5 stars

The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more

Company replied


Company details

  1. Alternative Financial Services
  2. Cashback provider
  3. Ecommerce solution provider
  4. Payment service

About ZEN.COM

Written by the company

Do your wallet a favor and put a ZEN Pro card in it.

Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.

GET ZEN PRO

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Helpful support

Helpful support, able to calm me down and relieve my stress

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much for your kind words — it really means a lot to us.

We’re glad our support team could help ease your stress and be there when you needed it. That’s exactly what we’re here for.

If you ever need anything again, we’ve got your back,
Anna, ZEN.COM

Rated 5 out of 5 stars

Ok app very good

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much for your positive feedback and 5*.

Have a great day,
Mia, ZEN.COM

Rated 5 out of 5 stars

Honest bank

The are still working to improve their procedures, but they are on a good path. Also honest and try their best to solve clients issues

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you for your thoughtful feedback and appreciating our aims to deliver you reliable and useful application.

We're always open to any of your comments, so feel free to reach us out.

Have a great day,
Anna, ZEN.COM

Rated 5 out of 5 stars

They do care for Your Zen experience

They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped successfully to get my money back. Good support, good experience. I feel safe. Recommend.

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much for your kind words and for sharing your experience — it truly means a lot to us.

We’re really glad to hear that our support team was able to help you resolve the issue and recover your funds. Situations like that can be stressful, so it’s great to know you felt safe and supported throughout.

Your trust and recommendation mean a lot — thank you for being with ZEN.COM,
Anna, ZEN.COM

Rated 5 out of 5 stars

Marcin

Great attention

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

many thank you for your kind comment. we do appreciate your 5*.

Regards,
Mia, ZEN.COM

Rated 5 out of 5 stars

Great experience

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

Regards,
Anna, ZEN.COM

Rated 5 out of 5 stars

Best experience ever

Best experience ever. Easy to use app and great customer service.

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

we're happy to hear that you had such a positive experience. It's great to know that you found the app easy to use and appreciated our service.

Regards,
Mia, ZEN.COM

Rated 5 out of 5 stars

Helpful and very useful esay for using

Helpful and very useful esay for using

14 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

we are so happy to hear that our application is helpful and easy for you to use! Thank you for your positive feedback and for taking the time.

Regards,
Anna, ZEN.COM

Rated 5 out of 5 stars

If you read carefully and do everything…

If you read carefully and do everything as described, it just works flawlessly.

10 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you for your comment — we really appreciate you sharing your perspective.

We’re always doing our best to make the app as useful and easy to use as possible for our users.

Have a great day,
Anna, ZEN.COM

Rated 5 out of 5 stars

ZEN application is great

ZEN application is great for management your money.

13 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you for your comment and noticing how useful for managing money the ZEN.COM ap is.

Have a great day,
Anan, ZEN.COM

Rated 5 out of 5 stars

Very profesional, Very kind.

He was such a ni e, hardworking boy! He answered imediatly and hped ME lots

13 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much for appreciating our ZEN.COM' agents professional and fast help. We are always ready to meet your needs.

Have a great day,
Anna, ZEN.COM

Rated 5 out of 5 stars

Great

Great app and overall experience

13 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you for your comment. We're happy to hear that the app meets your needs.

We are at your disposal at any time,
Anna, ZEN.COM

Rated 5 out of 5 stars

ZEN is TOP

It is very fast, Modern and gift online bank. This bank have a Lot of cashbacks…

It is magical 🫡🎃

13 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much! You made our day!
We’re so happy you’re enjoying the speed, modern experience, and all those cashback perks. “Magical” is exactly what we’re going for!

Have a great day,
Mia, ZEN.COM

Rated 5 out of 5 stars

Super allOK

12 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello, thank you for your comment and letting us know about your satisfaction.

Regards,
Mia, ZEN.COM

Rated 5 out of 5 stars

Super

Super!!!!!

12 April 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much for noticing how SUPER the ZEN.COM app is:)

Have a great day,
Anna, ZEN.COM

Rated 5 out of 5 stars

IulianVm0

Like good experiență

6 February 2026
ZEN.COM logo

Reply from ZEN.COM

Hello,

thank you so much for sharing with us your thoughts about ZEN.COM app.

Regards,
Anna, ZEN.COM

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