Ordered a chain from them yesterday. Paid for next day delivery and am still waiting on proper updates. I contacted their support as well as dm’d their instagram but there was no response at all which... See more
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See what reviewers are saying
I bought a bracelet as a Christmas present. It looks expensive and comes with a lifetime guarantee I’m sure he will be delighted when he gets it. Customer service is great and they give a personal tou... See more
Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas p... See more
They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have t... See more
Company details
Written by the company
ZENCHII is an international brand created in London City and founded in 2018. Inspired by culture, our main missions is to supply urban jewellery to those who have the confidence to rock our products. Adorn yourself with an authentic collection of hand crafted and timeless pieces.
Contact info
Unit 2 battlers wells farm, Jackets lane, UB9 6PZ, Harefield, United Kingdom
- support@zenchii.com
- zenchii.com
3.3
Average
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hand Bracelet
Great quality and looks fantastic on. Really fast delivery too. This is a beautiful piece of jewellery, so sparkly. My son absolutely loves it. Definitely worth every
penny
22 January 2024
Unprompted review
Reply from ZENCHII
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're delighted with the great quality of our product and the speedy delivery. Customer satisfaction is our top priority, and we're overjoyed to know that we met your expectations.
Great quality fast delivery time well…
Great quality fast delivery time well happy with my purchase thanks :)
4 January 2024
Unprompted review
Reply from ZENCHII
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're delighted with the great quality of our product and the speedy delivery. Customer satisfaction is our top priority, and we're overjoyed to know that we met your expectations.
Reply from ZENCHII
Awesome! We are glad that we were able to meet your expectations.
Bought as gold chain arrived quickly…
Bought as gold chain arrived quickly not made aware it was gold plated sent back tried for over a week to get refund,nothing later contacted PayPal who refunded the item will not use them again
10 December 2023
Unprompted review
The customer service was handled very…
The customer service was handled very well as I wasn’t too sure about a size and order. Then after speaking with their team they directed me sufficiently.
All round good experience.
31 October 2023
Unprompted review
I purchased a chain for my dad last…
I purchased a chain for my dad last Christmas, he loves it. Will be buying again for this Christmas. Thanks
16 November 2022
Unprompted review
Joke of a company,emailed multiple…
Joke of a company,emailed multiple times in regards to a chain that has tarnished after a year of not even being worn every day, sent pics waited days and days for a reply to be told send same pics over again because can’t see original messages,(allegedly)too”was also told I need to pay to send back at my cost,for them to then inspect before sending out new one if they were too do so was then informed that would only replace chain once so if tarnishing happens again they won’t replace item as far as I’m concerned that Is not a life time guarantee that there offering very misleading warranty ain’t worth the card it’s printed on purchased 2022 emailed this month sep 2023
16 September 2023
Unprompted review
Beautiful
Beautiful! Great quality, amazing packaging. Lovely gift for my husband. Definitely best brand out there.
4 September 2023
Unprompted review
Reply from ZENCHII
Hi Barry, thanks for the feedback and I'm very sorry about the mix-up with your order. I'm glad you've received the correct product now.
We're working on training new customer service members so that we can improve our communication times with customers.
Very good 👍 enjoy wearing it on my…
Very good 👍 enjoy wearing it on my waist. I have told my friends about ur company.
2 August 2023
Reply from ZENCHII
Thank you so much for the kind words, Fazl! I am glad you had a good shopping experience and that you like your new piece!
Riain
Wrong chain size for replacement of green chain
I have had terrible experience with this company and still the item I ordered hasn't been rectified. 1st I had a green chain ,then asked for exchange and they sent the wrong size chain that doesn't even go round my neck it's so small. Hopefully they will get it correct this time when I send it back at my expense!!!!
24 July 2023
Reply from ZENCHII
Hi Adrian,
We followed up with you on July 31st to get this sorted out for you but we never heard back. I also followed up with you again on Tuesday this week but still haven't heard back. If you can please get back in touch with us we would be happy to get this sorted for you as we have been trying for three weeks now.
Many thanks,
Riain
The company finally sent my chain out
The company finally sent my chain out, on arrival the chain was missing the part that actually attaches the chain together. They said they would sort this out for me but haven’t heard back from them, ridiculous.
Updated review following their reply.. the NEW owners sent me the chain however it was faulty and they never sent me my replacement, i would stand clear from here as there are many better chain companies out here that have good customer service.
13 August 2023
Unprompted review
Reply from ZENCHII
Hi Luke, I'm very sorry that you weren't happy with the products. I hope you're happy with the new replacement you have received. As the new owners of Zenchii, we have ensured that our new products have much fewer faults than in the past.
We hope that you can come back as a customer in the future and see these improvements for yourself.
Best regards,
Riain
Reply from ZENCHII
Hi Nakeisha, we're so sorry for the delays with your package. This was a mistake made by our stock management partner. I'm glad that you have now received your order and I hope you're happy with it.
We hope that you have a more streamlined and happy shopping experience with us in the future!
Kind regards,
The Zenchii Team
Really happy with my order well worth it
23 July 2023
Reply from ZENCHII
Thanks so much, Nina! I'm glad you love your new Zenchii pieces.
Reply from ZENCHII
Appreciate the positive feedback, Michael!
The chain is the best quality I have…
The chain is the best quality I have ever had and they are relatively cheap!
They were so nice to their customers and will 100% but from them next time
2 August 2023
Unprompted review
Reply from ZENCHII
I'm glad you had a great shopping experience, Tommy! Thanks for the positive feedback. Keep an eye out for our upcoming launch & restock.
Ordered a piece from ZENCHII
Ordered a piece from ZENCHII. Arrived on time and really happy with the quality. Will definitely be ordering again 5*s!
24 July 2023
Unprompted review
Fast & looks like the pictures
Good service, my chains came quicker than expected. They look exactly as pictured on the website. I would buy from here again!
17 July 2023
Unprompted review
Everything arrived on time and great…
Everything arrived on time and great quality
19 July 2023
Unprompted review
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