Ordered a chain from them yesterday. Paid for next day delivery and am still waiting on proper updates. I contacted their support as well as dm’d their instagram but there was no response at all which... See more
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See what reviewers are saying
I bought a bracelet as a Christmas present. It looks expensive and comes with a lifetime guarantee I’m sure he will be delighted when he gets it. Customer service is great and they give a personal tou... See more
Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas p... See more
They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have t... See more
Company details
Written by the company
ZENCHII is an international brand created in London City and founded in 2018. Inspired by culture, our main missions is to supply urban jewellery to those who have the confidence to rock our products. Adorn yourself with an authentic collection of hand crafted and timeless pieces.
Contact info
Unit 2 battlers wells farm, Jackets lane, UB9 6PZ, Harefield, United Kingdom
- support@zenchii.com
- zenchii.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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To many beautiful words to describe…
To many beautiful words to describe this jewellery.
I bought some chains and rings, they're amazing. I'm happy because they make me to shine on the streets.
Thanks Zenchi
Excellent quality 👌
Brilliant Bracelet that looks the part…
Brilliant Bracelet that looks the part and fits the wrist fantastic this now the third piece that i have bought from Zenchii and i will certainly be purchasing more jewellery for my partner very soon.
Mike Waugh
Great customer service
Great customer service. Very efficient and on time.
The chain
The Chain I brought for my friend was very good with a great quality
Ordered 2 chains from Zenchii
Ordered 2 chains from Zenchii, bought came two days later and are excellent quality. Very happy with my overall experience.
Top quality product
Top quality product. Bought the wing earrings for wifey. She's happy.. then everyone's happy. Fast delivery. Coming back soon!
Order come in 2 days
Order come in 2 days. Super happy & look forward to buying again!
Bought some stunning pieces for my…
Bought some stunning pieces for my partner from this site & he loves them, def be purchasing more ⭐️⭐️⭐️⭐️⭐️
Ordered a chain and earrings for my…
Ordered a chain and earrings for my wife, prompt delivery and very impressed with the quality of the jewellery. My wife was very impressed with her gift. Will definitely use them again.
Quality product
Product quality is super fresh and customer service top notch. Will happily be shopping again!
Love my Zenchii products always
Love my Zenchii products always, can’t wait for my custom pendant to arrive!
Amazing overall experience
The products are great, professional customer service. The additional. I ordered 4 rings and about to order another chain and bracelet. As I can say the product quality is good.
Zenchii is incredible
Zenchii is incredible. The brand & quality are top level.
Order a 5mm diamond bracelet
Order a 5mm diamond bracelet.
Couldn't be happier. Fast delivery and great packaging.
The website is easy to navigate too.
Impressed with the packaging and amazed…
Impressed with the packaging and amazed by the product.
You can feel the quality & small details on the bracelet I bought.
My favourite products
Think twice !
Ordered two pieces, one standard one custom, the custom piece took longer than it originally said on the website, it took about 8, 9 weeks.
At first all was well then on my normal pendant a few stones came out, I sent it back for a replacement, got a new one, within a few weeks some stones fell out of the replacement one too, now a stone has also fallen out of my custom piece I waited two months for.
I’ve got in touch multiple times with my order number and pictures of my broken items yet I have had nothing back from them. There isn’t really any excuse for this level of poor customer service after I got in touch 4, 5 times.
Overall this company appears to just be selling cheap tacky items and don’t want to pay out when their products break, of course every company has bad reviews from angry customers but in this case they are genuine and the company offers very poor quality of both items and customer service.
If you value your money shop else where, even if you pay a little more, it’s worth it knowing you won’t be ripped off or ignored

Reply from ZENCHII
Worst company ever , rip you off
Worst company ever , ordered a ring didn’t fit sent it back for them to refuse and state they would resend my ring back yet it didn’t fit , they refused refund so asked for a different price of jewellery to be fobbed off for months and just get ignored waste of £55 what a joke of a company , no customer service , don’t buy if you want get ripped off

Reply from ZENCHII
Still no response from this company
As you can see below I was asked to email customer services 5 days ago which I did.....5 days ago and still no reply 🤔 keep my money Zenchii I really can't be bothered with you!
***Update*** Hi all, if you paid through paypal open a dispute and you can get your money back, paypal gave this comepany over a week to respond and they didnt so I got my money in full.
Still no response from this company. Order a pair of earrings in November and they came broken. Customer service is shocking they ignored most of my emails and when I eventually got one it was literally 5 words that didn't make sense. Avoid this company if you don't want to waste your money. Looks like they are now posting FAKE good reviews now to bring their rating back up don't be fooled AVOID AVOID!!!!

Reply from ZENCHII
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