Zenith motor company Reviews 

I am leaving this review to provide an honest account of my experience with Zenith, as it was far from the professional and stress‑free service that is advertised.

Although I am now in possession of the vehicle (a BMW 1 Series), the overall purchasing experience was extremely disappointing due to poor communication, repeated delays, and a lack of aftercare.

Initially, communication with the sales team was positive. However, once the process progressed, this significantly deteriorated. Messages and calls were frequently ignored, particularly when I was chasing updates regarding delivery timelines and the settlement of my part‑exchange finance.

I was advised that the vehicle would arrive within 10–14 days, yet after three weeks I had to chase for information myself. I also discovered the vehicle did not have the advertised 12 months MOT, and had to request a new one be completed. Collection dates were rearranged multiple times, costing me time off work, and were further delayed due to alloy wheel refurbishment that should have been identified earlier in the process.

On the day of delivery, there was no communication from the sales team at all. The vehicle was delivered late in the evening after further delays. I would like to note that the delivery driver was excellent — professional, apologetic, and efficient — and was the only aspect of the experience that felt genuinely customer‑focused.

A major issue arose with my part‑exchange finance settlement. I was informed in writing that the settlement would be paid within 48 hours of handover. This did not happen. Despite being repeatedly told the payment was “done,” the settlement was only completed 16 days later. Additionally, I was later informed that the originally agreed settlement amount would not be honoured, leaving me financially worse off due to the delays.

After delivery, further problems became apparent: – The vehicle was supplied with only one key, which remains unresolved
– The rear wiper blade was completely perished (replaced at my own cost; reimbursement promised but not received)
– A battery warning appeared immediately, requiring replacement at a cost of £280
– Warranty details were only sent after repairs had already been carried out
– The vehicle could not be taxed on delivery as it was still registered under a disabled tax class

Repeated attempts to raise these issues after handover have largely been ignored.

While I am happy with the vehicle itself, the buying experience was stressful, disorganised, and lacking transparency. Once the keys were handed over, customer support effectively stopped.

Based on my experience, I would advise potential customers to proceed with caution when dealing with Zenith.

Second time using Zenith Motor company to source my car. Zavia helped me find the exact car I wanted and tailored the experience to ensure the car looked how I wanted it to. Aaron was helpful and made the handover easy. Thank you again

Absolutely terrible experience. I am extremely frustrated and disappointed with the way this whole process has been handled.

From the beginning, I was told by Aaron to trust in Denzel (Instagram Denzel Zenith) Shakeilla, and Jake from Mobilize Financial Services, but the way everything has been managed raises serious concerns. They asked me to send them the codes received by text message, and I was afraid to share this code because of fraud, etc.

More than 20 days have passed and nothing has been properly resolved. This is especially worrying considering the contract clearly states a 14-day cancellation period from the date of signing. The lack of progress, communication, and transparency is completely unacceptable.

On top of that, two hard credit searches were carried out on my credit file without proper explanation, negatively impacting my credit score.
What is even more concerning is that today I unexpectedly received a video call from a Gmail account claiming to be related to financial services, which I never requested. This raises serious questions about how my personal information is being handled and shared.

Overall, this experience has been misleading, stressful, and a complete waste of time. I strongly advise others to be very cautious when dealing with Zenith Motor company, Denzel Zenith Ltd and Mobilize Financial Services.

Please be careful and think twice before proceeding.

Just received my car today was a very quick and easy process. Cars perfect condition as photos stated. Couldn’t be happier.
Got the car through Wale he’s a top man and sorted it all out for me with ease and sourced the exact car I wanted. 10/10 experience

Amazing experience!! Zavia was very accommodating and extremely helpful, helping out with every step of the process! Wouldn’t recommend more

Great team at Zenith, Danny our sourcing specialist was absolutely outstanding… he kept us well informed of our options and next steps, and worked tirelessly sometimes out of hours to answer our our queries. Thank you Danny, will highly recommend them if you are looking for your first or next car.

Zavia at Zenith was very easy to work with and handle my business very well and mannered. Had to be patience but was happy I was as the end product was worth the wait

The process from enquiry to getting my car was so quick and efficient. Polite and friendly customer service, speedy, even dealing with my pickiness to get me the perfect car. Highly recommend

I had an excellent experience with Danny! He was fantastic, extremely helpful, and very patient throughout the entire process. He went the extra mile to ensure I secured my vehicle, taking the time to go through everything in detail and answering all of my questions. I really appreciated his professionalism and dedication—highly recommended!

Top service by Danny

My experience was made great all thanks to Zavia. Helped me every step of the way and ensured all of my demands were met. Would definitely recommend.

As a returning customer, I can not fault the service I’ve received. The communication has been excellent throughout, with regular updates and quick responses to any questions. The end result exceeded my expectations once again, showing real attention to detail and pride in the work. It’s rare to find a service that remains consistently outstanding, but this one truly does. I’ll definitely be coming back again! Thank you to Zavia & Aaron

Zavia was very helpful and gave great customer service .. found me a car and has me driving it in no time . Would recommend for anyone looking to find their new car !

The team were so helpful, friendly, and kept me updated throughout the whole process while sourcing the perfect car.

A special thanks to Zavia for finding and sorting everything, and to Aaron — not only for giving me absolute giggles on collection day, but also for taking the time to run through all the details of the car with me.

I’m absolutely delighted with my new car, and the drive home was beautiful. Couldn’t be happier with the service!
Holly xx

Was sold a mercedes a class by Denzel in March 2025. Car then started to have issues, I requested the service history which was never presented to me. September 2025 and I have to get rid of the car. Would avoid.

Absolutely outstanding service!
From start to finish, nothing was ever too much trouble. The whole process was seamless, efficient, and handled with the utmost professionalism.

I’ve owned many cars over the years, but this team has truly raised the bar—they’ve outshone every other dealership I’ve dealt with. My new car is everything I wanted and more, and I couldn’t be happier.

I absolutely love it, and when the time comes to change vehicles again, I’ll definitely be a returning customer. 🧡

I recently got a car and the customer service was great start to finish. They was helpful throughout I would highly recommend

Had a great experience with them. Buying my first big girl car. Literally sourced the car and collected it in about a week. Had alloys done as well! Really lovely people! Fast and reliable. Great communication throughout. Help you stay within budget as well if that’s a concern for you. Deffo recommend

Zavia and Zenith Motor Company have been absolutely amazing. I was in need of a new car with a quick turn around and they smashed it out the park and got it done. Such a friendly and professional service. Communication was on point and nothing was ever too much. It has been the best car buying experience I’ve had, they sourced a car that was down to a T of what I wanted. I will be coming to these guys in the future for all my car sourcing needs and would 100% recommend them to all my friends and family. I can’t thank you enough for all the hard work you put into meeting my needs and criteria. Thank you so much!

Zavia From Zenith sorted out my dream first car in a matter of days I sent him exactly what I wanted and had options to consider within 24 hours that match my criteria to a T. he made everything efficient and simple and was always there to answer any questions I had as this was my first time going through the process of buying a car. Thank You Zavia!!