ZenMarket successfully purchased my AYURA hand cream from the official Japanese website and shipped it safely. Overall, the service worked as expected. However, there are two areas that could... See more
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My very first experience using Zenmarket was fabulous. Shipping rules were a learning curve for me, but everything was packaged securely and my items were delivered in perfect condition. Shipped via... See more
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Amazing experience; it was fast to find the products and they have a great system to do the purchase, giving instructions along the way. I'll definitely buy again! Recomended!!
Company replied
I am very happy with my items and the really quick and safe shipping. It took around 4 days to reach my customs office and another 3 to reach me - Japan to Austria. All in all a great service to get y... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.0
Great
10k reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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Ship cost when over size
我是第一次使用海外代購，你們的連繫回覆問題，都很及時，回覆內容也很完整。
但是運費計算器得出的預估EMS運費是12000日幣，但實際運送因310cm改爲fedex的運費是3萬多日幣。
當貨物尺寸大於290cm時，建議你們考慮可以提醒客戶，可能因外包裝會使運費增加很多。
This is my first time using an overseas purchasing agent. Your responses to my questions were very prompt and comprehensive.
However, the shipping calculator estimated the EMS shipping cost at 12,000 yen, but the actual shipping cost via FedEx due to the item's 310cm size increased to over 30,000 yen.
When the item size exceeds 290cm, I suggest you consider reminding customers that the outer packaging may significantly increase the shipping cost.
27 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review and feedback on the shipping calculator - we will pass this on to the relevant teams. Your feedback helps us to continue to improve our service, much appreciated!
Sincerely, the ZenMarket team
The experience was great
My experince with this institute was very pleasent, the site is very user friendly and clear, the customer support was very helpful, and the response was kind of quick, because of the time difference between my and the HQ i could only answer on the next day, but it was always there.
22 June 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review! We're glad to hear your experience was overall pleasant and that you are happy with the support you received. Hope we can assist you again in the future and thank you for choosing us!
Sincerely, the ZenMarket team
Helpful and Effective
Walk you though the entire process and make everything simple. Works with pretty much anything you can buy online but can't ship normally
4 August 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We're glad that we could help you find the items you were after and support you through the whole process. Thanks for choosing us!
Sincerely, the ZenMarket team
Vigier Arpege Bass
I couldn't be happier with ZenMarket's service. Purchasing a rare, collector-grade Vigier Arpege bass from across the world could have been nerve-wracking, but their team handled every step with total professionalism and efficiency. The extra reinforced packaging was top-notch—the box arrived in London without a single dent, and the bass was completely safe inside. A smooth, secure, and stress-free process from start to finish!
3 August 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review! We're glad that we could help you get the items you wanted and that they arrived smoothly and safely. Thanks for choosing us, looking forward to helping you again in the future!
Sincerely, the ZenMarket team
Items Packed with Care
Thank you for packing my items carefully and securely. I have placed several Zenmarket orders now and the box is always beat up by the time it gets to me (not Zenmarket’s fault) but because things inside are secure, I’ve never received anything damaged. Always impressed with how easy it is to shop on here and how quickly orders are shipped out
1 August 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We're glad to hear that your items arrived quickly and safely, we look forward to helping you again in the future!
Sincerely, the ZenMarket team
Nice and friendly support staff
Nice and friendly support staff. A much better experience compared to automated proxy like Buyee
If you want support or need to contact seller, they will help you as much as they can. They are also very very responsive
Highly recommended them over Buyee!
31 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review! It means a lot to us that you were satisfied with our service and appreciate your recommendation. Thanks for choosing us!
Sincerely, the ZenMarket team
Great service from start to finish
Great service from start to finish! Very appreciated the extra packing service … I shipped handmade fragile tea cups and they arrived in a bomb-proof packaging. Super recommended!!
23 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review! We're glad you appreciate the packaging service and that your items arrived safely. We look forward to assisting you again in the future!
Sincerely, the ZenMarket team
All duties were prepaid and I received…
All duties were prepaid and I received my package without issue. Thank you Zenmarket.
30 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review! We're glad you are satisfied with our service and that we could help you get the items you were after. Thanks for choosing us!
Sincerely, the ZenMarket team
Worst Buying agent ever
An item I ordered was never shipped, so I contacted ZenMarket and asked them to cancel the order. They claimed they were unable to reach the seller and dragged the issue out for almost two weeks.
Eventually, I contacted the seller directly, and the seller told me that there had been a problem with the order and that they had been trying to contact ZenMarket but could not get through to them. I then had to ask the seller for their phone number and tell them to call ZenMarket directly to resolve the issue.
Even after that, ZenMarket still failed to handle the matter promptly. When I asked when the cancellation and refund would be completed, they suddenly gave me an irrelevant response saying that the item was being prepared for shipment. Only after I became angry and confronted them did they admit that they had made a mistake.
The order was eventually cancelled and refunded, but I wasted nearly two weeks because of their incompetence and poor communication.
I also had several other orders with them. As soon as those items were shipped, ZenMarket immediately blocked my account.
This is an incredibly dishonest and unprofessional company. They make frequent mistakes, respond to messages very slowly, and provide neither live chat support nor an accessible phone number on their website. If they decide to delay an issue indefinitely, customers have virtually no way to do anything about it.
22 July 2026
Unprompted review
Reply from ZenMarket
Dear J Lee,
We’re sorry for the frustration and inconvenience caused by this experience. We understand how disappointing it is to have an order take longer than expected to resolve.
We apologize that the communication and handling of the situation did not meet the level of service we aim to provide.
While the case has already been reviewed and handled, we regret that we were unable to provide a resolution that left you satisfied.
We take feedback like this seriously, particularly regarding communication and response times, and will continue working to improve the customer experience. We apologize for the inconvenience caused and appreciate you taking the time to share your feedback.
Sincerely, the ZenMarket team
Excellent support
30 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review ! We're glad you were satisfied with the support you received and hope we can assist you again in the future!
Sincerely, the ZenMarket team
Reviewing items before purchases
Despite not being their customer for a long time, I found out that I can add items on my cart, followed by them able to identify and confirm whether items are prohibited or not before I order or make purchases. I thank them for doing so and hope they'll continue.
31 July 2026
Unprompted review
I will use zen again <3
Everything was packed well and every single item came. The shipping cost was alright as for the amount of things and parcel’s weight. I will gladly use zen again!!
29 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review!
We’re happy to hear that everything arrived safely and that your experience was positive.
We look forward to welcoming you back for your next order!
Sincerely,
The ZenMarket Team
Destroyed several hundreds of dollars of goods
I asked support if I could still order and have coins shipped to me after the new tatiffs were imposed and they assured me I could. After they arrived at their warehouse, they said they couldn't ship my order then charged me a storage fee. I checked back nearly daily with no luck. Then they said my goods were abandoned and that they were going to discard them, I said I would pay for extra storage time, but they discarded it anyway, said no exceptions. So I'm out several hundred dollars of coins.I logged in the other day to check for no reason in particular, and it says I owe 10000 yen? For what? A disposal fee i didn't consent to? A storage fee for the goods I didn't get? This is a slap in the face! I was willing to give them another shot since I've been using them for over a decade, since I was a kid, but no chance now even if I wanted to.
20 November 2025
Unprompted review
Reply from ZenMarket
Dear Sulema Hernandez,
Thank you for bringing your concerns to our attention. We take feedback regarding disposed items, storage fees, and account balances very seriously.
We would like to clarify the details regarding your account from our records:
- According to our support logs, our team previously confirmed shipping availability for kitchen knives, but we have no record of confirming that collectible coins could be shipped to your destination. The coins were unable to be shipped due to JapanPost services being placed on hold at the time, which was outside of our control.
- Detailed information regarding our free storage timeframe and upcoming storage charges was sent to you on September 15th, 2025, prior to the first automated storage charge being applied on October 28th.
- After our team reached out regarding the un-shippable items, our message received a reply a month later. Because the items could not be shipped and the maximum storage threshold had already passed, the items were unfortunately disposed of in late 2025 in accordance with our standard warehouse terms.
- ZenMarket did not charge disposal fees in this case. The 10,000 JPY balance on your account consists strictly of the accumulated unpaid storage fees incurred before the items were processed.
We understand how frustrating this entire outcome is and regret that your experience ended this way. To help review these details and discuss your account balance further, we will reach out to you directly for more information.
Sincerely,
The ZenMarket Team
Service works like a clock
Service works like a clock, everything is punctual and fast. Very happy to choose Zen Market, highly recommended.
24 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review.
We’re thrilled to hear that you found our service punctual and fast!
We truly appreciate your recommendation and look forward to assisting you again.
Sincerely,
The ZenMarket Team
Zen makes it easy to shop from the USA
Zen makes it easy to shop from the USA. Every step is well explained, options given and a smooth process. I am grateful for this service.
27 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review.
We truly appreciate your trust in our service and look forward to helping you with future purchases!
Sincerely,
The ZenMarket Team
My first overall experience has been really good!
My first overall experience with zenmarket has been great!! On time, good communication
28 July 2026
Unprompted review
Reply from ZenMarket
Thank you for sharing your first experience with us!
We’re delighted to hear that your order arrived on time and that you were happy with our communication. Welcome to ZenMarket, and we look forward to making your future orders just as great!
Sincerely,
The ZenMarket Team
Very Pleased
Well, this was my first purchase through ZenMarket, once I figured everything out, it was smooth sailing. I was very pleased with every step, and all the updates ETC. I will definately being using ZenMarket again. Highly recommend.
27 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your detailed review.
It’s always wonderful to welcome new users to our platform!
Thank you for your recommendation, and we look forward to assisting you again soon.
Sincerely,
The ZenMarket Team
Great Experience
Everything has been great working with ZenMarket. If I had any complaint, I felt the broker fee was a bit much, but I’m happy with the product I’ve ordered. I have a second order that I won on an auction, and I fear the broker fee will be more than the cost of the actual auction I won.
23 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review and for sharing your experience with us.
We’re glad to hear that you had a great experience and are happy with your order. We also appreciate your feedback regarding the broker/carrier fees. We understand how unexpected these fixed courier handling charges can feel - especially when bidding on lower-cost auction items - and we always strive to display carrier-specific fees clearly before final shipment.
We look forward to safely packing it for you!
Sincerely,
The ZenMarket Team
The staff in ZenMarket helps me to…
The staff in ZenMarket helps me to clarify the package issue actively, and has been very helpful!
20 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review.
We’re delighted to hear that our support staff was able to help you resolve your package issue.
Thank you for choosing ZenMarket, and we look forward to assisting you again!
Sincerely,
The ZenMarket Team
Very good buying experience
Very good buying experience. Fast shipment, safety package, and sweetly price…
25 July 2026
Unprompted review
Reply from ZenMarket
Thank you for your review.
We’re delighted to hear that you enjoyed the buying experience with us. Knowing you are happy with our service is the best feedback we could ask for.
We look forward to assisting you with your next purchase!
Sincerely,
The ZenMarket Team
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