Zen Organic Formula Reviews 

966
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting reliable products and wonderful overall service. Customers frequently praise the exceptionally fast shipping speeds, secure packaging, and the peace of mind that comes with finding hard-to-find organic infant formulas. People are especially grateful for the responsive customer care team and the wonderful products that help their little ones thrive. However, some people mentioned experiencing frustrating delivery delays when packages were unexpectedly held up in customs for clearance. A few reviewers also noted receiving surprising additional tariff invoices weeks later or facing communication challenges when trying to resolve problems.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting excellent quality and effectiveness... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Order

Reviewers express great satisfaction with their order experience, consistently praising fast shipping,... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and noting that products... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick responses, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service-- they responded to my concern right away about damaged formula cans and walked me through how to check if the contents were safe. They also said they'd pass on my feedback... See more

Company replied

Rated 5 out of 5 stars

We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jov... See more

Company replied

Rated 5 out of 5 stars

After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula on... See more

Company replied

Rated 5 out of 5 stars

Great Quality for low Price! Zen Organic Formula offers the most diverse and high quality products for the lowest prices. They are very professional and pay extra attention to safe packaging. Most... See more

Company replied


Company details

  1. Baby shop
  2. Natural Foods Shop

Written by the company

Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

966 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(966)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kendamil Organic has been great for my…

Kendamil Organic has been great for my little one. She's thriving on it!

27 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We’re thrilled to hear that your little one is thriving on Kendamil Organic. It’s always wonderful to know our formulas are helping families feel confident and supported.

Rated 5 out of 5 stars

Fast shipping and product in good…

Fast shipping and product in good packaging

14 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your review! We're glad to hear your order arrived quickly and in great condition. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Happy baby happy mama!

Great prices! Friendly customer service follow-up to ensure delivery went well. Fast shipping! Will order from Zen next time too!

2 May 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our prices, shipping, and customer service. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great!

The formula is a great quality and shipped incredibly fast to the United States. I will order from Zen again!

18 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the formula and the fast shipping. We truly appreciate your trust and look forward to serving you again soon!

Rated 5 out of 5 stars

Formula was delivered quickly!

Formula was delivered quickly!

18 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your feedback! We're glad to hear your formula arrived quickly. If there's anything else we can help with, don’t hesitate to reach out. Wishing you and your little one all the best!

Rated 5 out of 5 stars

Fast shipping!

Fast shipping! Great price

9 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for the great feedback! We're thrilled to hear you were happy with the fast shipping and pricing. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Zen delivered milk to our baby within 3…

Zen delivered milk to our baby within 3 business days from the Netherlands. Our baby does not like formula but Kendamilk has changed it for her, baby is gaining weight with it

3 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your wonderful review! We're thrilled to hear your baby is doing so well with Kendamil and that we could get it to you quickly! Helping little ones thrive is what we’re all about. Thank you for trusting us to be part of your baby's journey!

Rated 5 out of 5 stars

I absolutely love the HiPP formula

I absolutely love the HiPP formula! It’s been going so well for my baby – gentle on the tummy, easy to mix, and I feel great knowing it’s made with high-quality ingredients. We’ve seen such a positive difference since switching. Highly recommend to any parent looking for a trustworthy formula!

2 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your wonderful review! We're thrilled to hear that HiPP formula has been such a great fit for your baby — gentle, easy to prepare, and bringing noticeable results is exactly what we hope for. Your trust means everything to us, and we’re so grateful to be part of your parenting journey.

Rated 5 out of 5 stars

Life saver!!!

Thank you so much for shipping us a great product. My grandson is sensitive to all formulas. Kendamil goat is the only one he can tolerate. When there was a shortage you came through and we got the supply we needed in time.

14 April 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind words! We're thrilled to hear that Kendamil Goat has been a great fit for your grandson and that we were able to get it to you when you needed it most. Your trust means everything to us, and we're always here to support you and your family!

Rated 5 out of 5 stars

Baby loves it

We really liked this baby formula! It dissolves easily, has a pleasant taste and smell. Our baby had no issues with it — highly recommend.

7 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for the lovely review! We're thrilled to hear that your little one is doing so well with the formula and that you’re happy with the taste, smell, and ease of use. Your recommendation means the world to us!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, high-quality product, and excellent service. Highly recommend.

16 April 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're thrilled to hear you were happy with the quick delivery, product quality, and our service. Your recommendation means a lot to us — we truly appreciate your support!

Rated 5 out of 5 stars

I love love love !!

I love love love !!! My baby has been great on this formula! The happiest and she even does dirty diapers like she’s on breast milk!

13 April 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for the love! We're thrilled to hear your baby is thriving and happy on the formula — and those smooth dirty diapers are always a win! We're grateful to be part of your little one’s journey.

Rated 5 out of 5 stars

If you’re considering a baby formula…

If you’re considering a baby formula that combines quality, nutrition, and ethical practices, HIPP is certainly a good choice.

2 April 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your thoughtful review! We're so happy to hear that you're satisfied with HiPP and its commitment to quality and ethical standards. Your trust means a lot to us, and we're here to support you every step of the way on your feeding journey.

Rated 5 out of 5 stars

Amazing!

Amazing!! Baby loves it.

20 February 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your review! We're thrilled to hear your baby loves the formula — that’s always the best news!

Rated 5 out of 5 stars

Amazing formula

Amazing formula, quick and reliable shipping, and easy delivery! I’ve exclusively breast fed my baby and switching to formula to help supplement her was stressful, but organics best formula made it easy and my baby loves the HIPP HA Dutch!

24 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for sharing your experience! We know how important and sometimes stressful the transition to formula can be, and we’re so glad to hear that HiPP HA Dutch has been a great fit for your little one. It means the world to us that we could help make this journey a bit easier for you.

Rated 5 out of 5 stars

Great experience

My experience with zen organic formula was amazing, great recommendations and excellent costumer service.

24 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you for your wonderful feedback! We're so glad you had an amazing experience with us. It means a lot to know our recommendations and customer service made a positive impact.

Rated 5 out of 5 stars

From newborn to toddler

I really appreciate the fast shipping and excellent customer service. It is hard to beat the price Zen Organic offers. My grandson has enjoyed Hipp German from his newborn stage and we have continued to purchase from Zen Organic because no other company compares to them. He is a toddler now and very healthy thanks to this reliable company that offers good products with good prices.

17 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your heartfelt review! We’re honored to have been part of your grandson’s journey from the very beginning. It means the world to us to know he's thriving and that you've trusted Zen Organic every step of the way. We’re grateful for your continued support and are always here to provide the best products at the best value!

Rated 5 out of 5 stars

Love 😍

Love their products sooo much better than US formula. If you’re not happy they make it right. Love this company and will be using again and again. Great customer service!

20 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your amazing review! We're beyond happy to hear that you're loving our products and service. It means the world to us to know we’ve earned your trust and continued support. We’re always here for you and your little one!

Rated 5 out of 5 stars

Fast and easy

Fast and easy

18 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you for your review! We're so glad to hear your experience was fast and easy — that’s exactly what we aim for!

Rated 5 out of 5 stars

Very quick shipping and easy to order

Very quick shipping and easy to order. Great products and the fact I am able to order up to 4 at a time has been such a life saver. Thank you Zen Organic formula for a great experience, I will be ordering again soon!

21 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your wonderful feedback! We're so glad to hear the quick shipping, easy ordering, and flexibility with quantity have made things easier for you. It means the world to us to be part of your parenting journey. We look forward to your next order!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look