Zen Organic Formula Reviews 

966
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping and exceptionally secure packaging, noting that their valuable orders always arrive quickly in pristine condition. Many parents also deeply appreciate the outstanding quality of the organic baby formula, which wonderfully helps infants with sensitive stomachs and provides incredible peace of mind during stressful feeding times. However, some reviewers were not happy with unexpected customs clearance delays and surprisingly high tariff charges that caused significant frustration and worry. A few people also mentioned experiencing difficulties reaching customer support when attempting to resolve tracking issues regarding their international shipments.

What people talk about most

Product

Clients share positive opinions on product quality, noting that the formula works wonderfully for their... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipping is fast... See more

Order

People report positive experiences with order, highlighting fast shipping and careful packaging. Reviewers... See more

Quality

Customers had positive experiences with quality, expressing deep satisfaction and noting that products... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as very good, helpful, and attentive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service-- they responded to my concern right away about damaged formula cans and walked me through how to check if the contents were safe. They also said they'd pass on my feedback... See more

Company replied

Rated 5 out of 5 stars

We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jov... See more

Company replied

Rated 5 out of 5 stars

After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula on... See more

Company replied

Rated 5 out of 5 stars

Great Quality for low Price! Zen Organic Formula offers the most diverse and high quality products for the lowest prices. They are very professional and pay extra attention to safe packaging. Most... See more

Company replied


Company details

  1. Baby shop
  2. Natural Foods Shop

Written by the company

Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

966 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(966)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheapest and responded quickly

I highly recommend them. I mistakenly purchased twice order and emailed them about it before it gets shipped. They responded to me quickly and resolved the issue. Also, they have the cheapest organic milk online so far. They shipped it very fast as well that’s why I kept purchasing my child’s formula here.

Daisy P

3 July 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're so glad to hear that our team was able to assist you quickly and resolve the duplicate order. It's our goal to provide both great service and affordable, high-quality formula for your little one. We truly appreciate your continued trust and support!

Rated 5 out of 5 stars

Fast shipping and great experience…

Fast shipping and great experience getting trusted formula for my baby!

2 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're so happy to hear you had a great experience and that your little one is enjoying the formula. We're always here if you need anything!

Rated 5 out of 5 stars

Best 2nd option to Breast milk

Zen organic puts a Moms mind at ease knowing she is feeding her baby the best thing next to Breast Milk. We adopted so breast feeding wasn’t an option and I was terrified to buy US formulas due to the recalls and unrestricted items they add. I didn’t want this for my baby, so when I found Zen Organic, I finally found a safe alternative that my child loves, and I feel confident feeding her.

22 January 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for sharing your story — it truly means the world to us. We're honored to be part of your journey and to help provide a formula you can trust and feel confident giving your baby. Supporting parents like you is exactly why we do what we do

Rated 4 out of 5 stars

Fast delivery and formula was as…

Fast delivery and formula was as described

5 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your feedback! We're glad to hear your order arrived quickly and met your expectations. We truly appreciate your support!

Rated 5 out of 5 stars

Will definitely be ordering from Zen…

Will definitely be ordering from Zen Organic Formula again and again. They are very proficient! Delivery came sooner than expected. Very happy with my purchase.

10 June 2025
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Reply from Zen Organic Formula

Thank you so much for your kind words and support! We're thrilled to hear that your delivery arrived sooner than expected and that you're happy with your purchase. We look forward to serving you again and again!

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Best priced formula i have found

26 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your review! We're glad to hear you were happy with our fast shipping and competitive pricing. Your support means a lot to us!

Rated 5 out of 5 stars

Underproducing mom who appreciates…

Underproducing mom who appreciates quality and clear communication for my precious baby girl. This site made it easy and clear to order formula

29 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind words! We're honored to support you on your feeding journey and so glad to hear that our site made the process easy and clear. Your baby girl deserves only the best, and we're grateful to be part of her care.

Rated 5 out of 5 stars

Wonderful company!

Loved ordering formula for my baby! Easy and fast!

2 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind words! We're so glad to hear that ordering was easy and fast for you. It means a lot to us to be a part of your baby’s journey!

Rated 5 out of 5 stars

Quick delivery and best milk ever

Quick delivery and best milk ever. My baby loves it

29 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're thrilled to hear your little one is loving the formula and that your order arrived quickly.

Rated 5 out of 5 stars

The formula was perfect

The formula was perfect! Our baby hardly ever spit up, and when she did, it was barely anything at all. Highly recommend you trying this formula for your baby. Good luck!

15 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We’re thrilled to hear the formula worked so well for your baby and truly appreciate your recommendation. Wishing you and your little one all the best!

Rated 5 out of 5 stars

We've purchased our formula from Zen…

We've purchased our formula from Zen Organic for the first time and we received our order on time!

5 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your review! We're thrilled to hear your first experience with Zen Organic Formula went smoothly and that your order arrived on time. We appreciate your trust and look forward to supporting you again soon!

Rated 5 out of 5 stars

Extremely fast shipping and my baby…

Extremely fast shipping and my baby loves the product!

4 June 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're thrilled to hear your order arrived quickly and that your little one is loving the formula. We're grateful for your support!

Rated 5 out of 5 stars

Thank you Zen Organics!

After struggling to find the right formula for our newborn son, we finally came across HiPP and it was a game-changer! Our little one loved it right away, and unlike other formulas we tried, it didn’t cause any side effects like colic or digestive issues.

We were actually living in Mexico for a couple of months and were thrilled to find HiPP available there as well. But once we returned to the U.S., it was difficult to find, until we discovered zenorganicformula.com. The ordering process was seamless. We ordered an entire box, and it arrived within just a few days.

Excellent customer service, user-friendly website, and fast shipping. Highly recommend Zen Organics. Thank you for making quality formula so accessible!

23 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your thoughtful review! We're so happy to hear that HiPP has made such a positive difference for your little one and that you had a smooth experience ordering with us. Your kind words mean the world to our team—thank you for trusting Zen Organic Formula!

Rated 5 out of 5 stars

Quick delivery

I was very surprised at how fast I got my son's formula. I've bought from other website and it usually takes some time. I got the formula within 3 days and that was the quickest I've ever gotten them.

20 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind review! We're thrilled to hear that your order arrived so quickly and that you had a smooth experience with us. Providing fast and reliable delivery is a top priority—especially when it comes to something as important as your little one's formula. We're grateful for your trust and look forward to serving you again!

Rated 5 out of 5 stars

HiPP Goat Milk Formula

Our baby is 1.5 months old, and we finally found the perfect formula — HiPP Goat Milk Formula! After trying different options, this one made a huge difference. No more gas, no colic, and it’s so easy to digest. She’s gaining weight, sleeping peacefully, and just looks so content. We’re beyond happy and incredibly relieved. It’s truly a game changer — highly recommend to other parents!

28 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for sharing your experience! We're thrilled to hear that HiPP Goat Milk Formula has made such a positive difference for your little one. It’s always heartwarming to know that a product is helping babies feel better and giving parents peace of mind. We truly appreciate your recommendation and are honored to be part of your parenting journey!

Rated 5 out of 5 stars

fast customer service

I ordered ready to feed formula and received my order promptly. I did have an issue with the expiration date being sooner than 6 months but upon reaching out to customer service they promptly sent me another pack with a longer expiration date.

23 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your review! We're glad to hear your order arrived promptly and that our team was able to quickly resolve the expiration date issue for you. We appreciate your understanding and continued support!

Rated 1 out of 5 stars

Zen Organic sent expired formula

Initially I was very satisfied with their service and product (HIPP UK ready to feed and powder) which is why I decided to continue purchasing from Zen.

Last week, I ordered 5 boxes of the ready to feed UK HIPP and received all expired boxes of formula (BBD - 08.05.25 -- European format which equates to May 8th 2025. Todays date is June 4th 2025. Extremely disappointed and a little worried that they are shipping bad product to others as well.

4 June 2025
Unprompted review
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you for your feedback, and we are truly sorry for the experience you've had. We take matters like this very seriously and apologize for the oversight. Our team has already reached out to you via email to make this right and ensure you are fully taken care of. We understand how important it is to feel confident in the products you receive for your little one, and we are committed to resolving this issue as quickly as possible. Once again, we apologize for any inconvenience this may have caused.

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. My order is always packaged perfect and shipping is fast!
Only place I will order my formula from!!

14 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your kind words and continued trust in us! We're thrilled to hear your orders have consistently arrived quickly and in perfect condition. It means the world to be your go-to source for formula.

Rated 5 out of 5 stars

Great product

13 May 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

Thank you so much for your review! We're glad to hear you're happy with the product.

Rated 5 out of 5 stars

quick shipping

18 March 2025
Zen Organic Formula logo

Reply from Zen Organic Formula

We're glad you were pleased with the quick shipping. We appreciate your support!

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