Zen Planner Reviews 332

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

The system wouldn't allow me to give ZP 0 points. Please save yourself time and money. Do not use ZP. Their customer service terrible. Their prices increase every year with no additional benefit. Thei... See more

Company replied

Rated 1 out of 5 stars

Nobody should ever have to deal with this company. I asked to cancel my package, they sent me the cancelation form and then continued charging me for half the package. Now, I've had to block my credit... See more

Rated 5 out of 5 stars

Since AAC merging to Zen Planner Plataform and Keeping The AAC Staff still current.... just there says Value to their work, problem/solution with current/past accounts... and ZenPlanner didn't got rid... See more

Rated 1 out of 5 stars

A truly ridiculous company. Don't waste your time or money. They don't care about their customers, operations are a joke and customer service is the absolute worst I have ever experienced.

Company details

  1. Software company
  2. CRM Provider
  3. Fitness and nutrition
  4. Software Vendor

Written by the company

Zen Planner is an all-in-one software solution that powers every aspect of managing a fitness business. More than member management software or a CRM - it's a game-changer that helps you transform your gym. Simplify daily administrative with member and staff management, automated billing, and revenue recovery. Keep track of your member's progress with workout, skill, and belt tracking. Attract and convert new leads with a branded website, AI-driven tools, and automated marketing campaigns. The Campaign Marketplace, Zen Planner’s Quick-Start Marketing Toolkit, offers over 50+ prebuilt email, website and SMS campaigns to help you re-engage clients, promote new programs, and drive results effortlessly. Connect with your leads and members through integrated chat, 2-way SMS, and voice calls. Manage your member engagement, sales, and marketing from one place. Access all these features through the Zen Planner app that lets you manage your business anytime, anywhere.


Contact info

2.2

Poor

TrustScore 2 out of 5

332 reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Company!

Customer service is impeccable. Nothing but positive things to say about everyone we’ve encountered! Love that everyone always over delivers. Great Company with genuinely pleasant Team members!

20 September 2018
Unprompted review
Rated 5 out of 5 stars

Zen Planner, apex solution

Zen Planner has provided top tier service through their product and their staff to provide us with a bespoke quality CRM solution for our fitness business.

20 September 2018
Unprompted review
Rated 5 out of 5 stars

Zen Planner Is The Complete Package

Zen Planner has left no stone unturned when it comes to meeting the needs of a fitness business. Our 500 member gym transitioned from another software program and we couldn't be happier with our decision! We have several different programs within our facility and the software makes it easy to track each one as well as our facility as a whole. Zen Planner is easy to learn, easy to use, and customer service is second to none. From billing to workout tracking, Zen Planner has it covered. It has quite literally transformed our business!

26 July 2018
Unprompted review
Rated 5 out of 5 stars

My experience with Zen Planner has been…filled with EASE!

My experience with Zen Planner has been excellent since day 1. They allow smaller businesses to benefit from all of their services at a price that is reasonable - I love that my company receives the same benefits and options that a larger studio has. Each and every time I have called Zen Planner with a question, issue, something I can’t figure out - my problem is solved quickly and with the most patient, professional and happy customer service team I have ever encountered.

25 July 2018
Unprompted review
Rated 5 out of 5 stars

The Zen Planner staff is excellent!

The Zen Planner staff is excellent!
I would give them 10 stars if I could.
It’s nice to be working with a company who puts such high standards on their customer service skills.

29 June 2018
Unprompted review
Rated 5 out of 5 stars

I really enjoyed the seminar

I really enjoyed the seminar. It covered valuable information on how to use Zenplanner features for sales, prospecting and retention. All of your staff was awesome and even helped with our individual gym Zenplanner issues. Will definitely attend another.

29 June 2018
Unprompted review
Rated 4 out of 5 stars

Great info would love more

Great info. Would love a deeper level conference where we simply jam and implement over a few days. I would pay for something like that with on site support.

28 June 2018
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, easy to follow. Definitely got a lot of great information out of this event and I look forward to implementing them to make our business better. Loved the people as well, very personalable and easy to walk through the process with

28 June 2018
Unprompted review
Rated 5 out of 5 stars

Good Event

Good Event. Nice Facility. Food and drinks. Info was helpful and people were nice.

28 June 2018
Unprompted review
Rated 5 out of 5 stars

ZP is a robust membership solution with the capability to meet our needs.

I've used Zen Planner to grow one martial arts school and three functional fitness businesses from scratch to mature and stable businesses. The software has continued to adapt and improve over the years. I once tested one of the major competitors for a full year to give it a shot. I found it didn't have even close to the reporting capability and it was very cookie-cutter. ZP is a robust membership solution with the ability to adapt to my business and systems.

22 June 2018
Unprompted review

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