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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, friendliness, and ability to create a fun and relaxed atmosphere during photoshoots. Many highlight the enjoyable user experience, noting how comfortable they felt and the creative ideas provided by the photographers, resulting in beautiful and personalized products. However, some people were dissatisfied with the pricing of the products, finding them to be very expensive, especially for digital images. A few customers also mentioned feeling pressured to make immediate purchasing decisions, which negatively impacted their overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently describe the... See more

Service

Consumers find service to be positive, with many describing their photoshoots as fantastic and enjoyable from... See more

Price

Reviewers express strong dissatisfaction with the pricing. Customers report that prices are significantly... See more

Product

Customers had positive experiences with the product. Many reviewers loved watching their photos on a "big... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The photographer was cheerful and enthusiastic trying different options and angles and listening to our suggestions too. It was very difficult with one of our dogs being highly anxious but got some go... See more

Rated 4 out of 5 stars

Absolutely had a blast thanks to Tarryn and Tung. The photographer was one of the best I have ever worked for and I'd refer him any day to anyone who used ZEN SHOTS!

Rated 4 out of 5 stars

Love the photos, loved the experience came away with some lovely photos but they are super super expensive! I won a free photoshoot and print and then I was thinking if I loved any of the other photo... See more

Rated 5 out of 5 stars

Niamh was our photographer for our couple photoshoot in Milton Keynes...we had an absolute blast. She made it fun and exciting, you can tell Niamh has a genuine passion for her art as it showed throu... See more


Company details

  1. Photography Studio

Written by the company

Zen Shots is a set of boutique portrait photography studios with locations in Milton Keynes, Northampton, and Oxfordshire. With over a decade of experience, our team specializes in beautiful, bespoke portraiture—capturing families, newborns, couples, maternity, individuals and pets. We don’t just take photos — we’ll capture memories and create artwork you’ll treasure. Whether you’re commemorating a newborn, celebrating family bonds, or capturing your beloved pet, we offer a professional, warm, and truly bespoke experience. We believe that photography is storytelling. Each session begins with a Discovery Call from your dedicated Fine Art Consultant, ensuring your unique vision is brought to life. Our in-house team of photographers, booking consultants, digital artists, wall-art designers, and handcrafting frame-makers work together to deliver an exceptional, personalised experience from start to finish.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Thank you Tung

Oxford branch: Thank you, Tung, for making our very first photoshoot such a wonderful experience. Having two cats with us could have been tricky, but you made everything feel effortless!
I have found the team easy to communicate with, booking was easily done via phone and then some changes required were communicated via email, which was the perfect blend of options to get in touch.

2 November 2025
Unprompted review
Rated 2 out of 5 stars

Great at what they do, perfect choice for some but expensive and pressure sellers

This would be much higher but my experience was spoilt at the end when i said we would need to go away and think about a £1500 purchase (4 large prints for the wall plus about 25 digital copies) and was told that i needed to decide right now, that photos could be unavailable after our viewing session and I can't get over that practice at this price point.... However, if you can withstand (or even if you enjoy) the salesmanship.... They're very attentive and nice, lots of contact, the photographer engaged our kid really really well and got some good shots. Photographer positioned us to get interesting shots that felt right for us. They got us back in to look at the photos, coffee, snacks, nice slide show, go through some ideas on products to buy from the shots and how it could fit our home. Nice service overall, i would say sits in the middle; you're getting the Audi experience, not the porsche, not the ford :-). The set up is very basic but works, stripped back without a lot of the props and backdrops you get with some studios, couple of fill lights, the right camera for the job and a photographer that's engaging and has a good eye for a shot. While they were good at taking us through ideas on what to do with the shots, I think this best suits someone who knows exactly what they want and will drive things, bring props etc. And just need a bit of help on the details or how to achieve it.
.. the groupon deals and Facebook competition to get people in for a free shoot is standard practice now so just go in knowing that the model is to get you in cheap, then use emotion to drive you to buy big. We were offered £1200 to get high quality digital copies, then £1500 would get us those digital copies plus 4 big high quality prints for the wall... we've looked around and there are cheaper options... When I said we need to go away and think about it i was told a decision had to be made immediately and that our photos could be unavailable later. For me that really spoilt the experience, not to offer to keep the files for, say, a week to consider a £1500 purchase just baffles me. They apologised after I got angry and awkward but notably still didn't offer to ensure they kept the photos to give us time; perhaps my reaction made that too awkward because i said i don't respond to pressure selling and the answer would therefore be a no. Clearly the practice works for them and I don't understand why there aren't other reviews that highlight this but maybe I'm just a bit of a Karen! At least I can point it out so you don't get caught by surprise on this.

2 November 2025
Unprompted review
Zen Shots logo

Reply from Zen Shots

Hi there,

Firstly, you’re definitely not a Karen- we truly appreciate your honesty. We welcome all feedback and take it on board carefully.

We’re really glad to hear that you enjoyed the overall experience, from the photographer engaging your child, having fun in the shoot, the slideshow, and the guidance on ideas. Our goal is always to create memorable experiences for families and individuals, and we’re delighted that came through!

Our competitions are designed so that everyone always leaves with at least one tangible piece of artwork to treasure. Like any portrait studio, we also offer additional digital images and packages. We understand our price point may feel high, but it reflects the quality, skill, and care of our team throughout the experience.

Regarding props, we provide a varied range, including seasonal props and newborn-specific items, while always respecting each client’s preferences. Our focus is on being a connection-based studio, capturing genuine, candid family moments rather than purely posed shots. 😊

Concerning the consultant who mentioned the images wouldn’t be held after a day, this is not our usual practice, and we’re sorry that this affected your experience. We’ll be reviewing this internally to ensure it’s addressed.

Thank you again for your thoughtful feedback. We’re grateful for your perspective and wish you and your family all the best in the future! Zen Shots Team

Rated 5 out of 5 stars

Megan was very kind

Megan was very kind, we felt very welcomed and into the photoshoot and felt like we could be ourselves throughout the shoot. We have a follow up appointment in the next few weeks, however I expect to have a very positive experience.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience and id…

Absolutely fantastic experience and id highly recommend! Our photographer and her colleague were both very welcoming, professional and friendly. The location was easy to find and very clean and inviting, with nice seating, incredible showcase of options and ideas and simple parking. We cannot wait to see the results!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

We had our engagement shoot with Megan…

We had our engagement shoot with Megan and it was so much fun! She started by calling us a few days before the shoot to get a sense of what we wanted for the shoot which was lovely. On the day we were running super late so she kind enough to reschedule it for us for the following day. The shoot itself was a lot of fun, Megan made us feel so comfortable and gave us some brilliant ideas for it. Would definitely recommend 😄 we had a lovely time !!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Had a great time

Had a great time, the photographer was amazing very happy and friendly man would recommend can't wait to see the photos that he took, the witney zen shots

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars!

We had such a wonderful experience with Zen Shots Photography! Our photographer, Katie, was absolutely amazing from start to finish. She made us feel comfortable and relaxed throughout the entire shoot, and her friendly, professional approach made the day so enjoyable.

Katie has a great eye for detail and captured moments so beautifully and naturally. The photos came out even better than I imagined — vibrant, creative, and full of personality. We couldn’t be happier with the results.

I would highly recommend Zen Shots and especially Katie to anyone looking for a photographer who truly cares about making the experience special and delivering stunning photos. Thank you so much for capturing memories I’ll cherish forever!

27 August 2025
Unprompted review
Rated 4 out of 5 stars

The photographer was cheerful and…

The photographer was cheerful and enthusiastic trying different options and angles and listening to our suggestions too. It was very difficult with one of our dogs being highly anxious but got some good shots of her.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolute must for photos!

Niamh was our photographer for our couple photoshoot in Milton Keynes...we had an absolute blast. She made it fun and exciting, you can tell Niamh has a genuine passion for her art as it showed throughout our session, with her keen eye, creativity and humour, our session with Niamh gave me and my partner Sophie memories for a lifetime. An experienced photographer who goes above and beyond for her clients. Thank you so much...we'll be back soon!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Loved loved loved our couples shoot

Loved loved loved our couples shoot! The photographer really picked up on our personalities and was so much fun! We are a mixed ability couple (wheelchair plus abled) and he was so open to our ideas about the shots we wanted and also contributed some great ones! Can't wait to see the results!

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Our shoot was fantastic

Our shoot was fantastic! Our photographer was so friendly and funny we had an amazing time! Can’t wait to see our photos photos we will 100% booking another shoot

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Lots of fun

We have lots of fun, Caitlin made us feel entirely comfortable in front of the camera. There was no awkwardness, had a lovely session

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Calm & Fun Experience

We booked a couples photoshoot, after winning an online competition for a free shoot. The photographers (2 of them) made the whole experience fun and relaxing, and put us completely at our ease.
I received a call some time in advance to have a chat with the photographer so that she could get an idea of who we are as a couple, to enable her to set up the shoot to best capture the essence of us.
When we came to view the shots, there was no hard pressure selling, it was a very relaxed and calm experience, and the consultant was friendly, patient and professional throughout while we reviewed and refined our final collection.
We opted for a digital package and are genuinely delighted with the finished products.
I would highly recommend.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

The best photo studio ever

Me,my husband and especially our son(2 years ),he shown so much of his personality and we had a really great time...we were dancing,singing,playing, laughed,together with our photographer. We had the best time ever! Milton Keynes Zen Shots, WE LOVE YOU!!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Wow amazing

Wow! Is all I can pretty much say made me feel welcome with my dog who is antisocial towards humans 🤣 thank u for the experience!

12 July 2025
Unprompted review

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