service perfect, support mediocre. not much more to tell.. support felt like talking to a robot or someone who just uses pre-written answers - but it didnt really feel typical AI-ish.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ZeroSSL has no accessible contact information, and despite downgrading to the Free Plan months ago, I’m still receiving monthly charges. There’s also no option to stop billing or remove my payment m... See more
Company replied
I normally use LetsEncrypt certs through my main hosting provider, who decided to upgrade their system, meaning no new certs could be issued for about 2 months. After a bit of Googling I chose ZeroSS... See more
Company replied
The company makes it easy to use the product. Everyone did a great job (i.e. software engineers, UX & UI team, product managers etc.). I am a Computer Science student and I add a link to my personal w... See more
Company details
Written by the company
Easily secure any site and put certificate management on autopilot using ZeroSSL. Need help? help.zerossl.com
Contact info
Salzgries 19, 1010, Vienna, Austria
- support@zerossl.com
- zerossl.com
4.5
Excellent
174 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a free service
This service is far from free. I did have this basic service for 1 certificate, but indeed after 2x renew , I suddenly had to upgrade and had to start paying. ZeroSSL are not clear with their policies.
26 March 2021
Unprompted review
Reply from ZeroSSL
We apologize for any confusion. Indeed, we provide 3x90-day certificates for free as a trial, after which users can upgrade to the Basic plan for $10 to continue receiving service. This helps cover costs for website and API users. The ACME service remains free for those who need certificates. We appreciate your understanding and value your feedback.
Easy to use and fair with price
It was easy to issue my 90-day certificates with ZeroSSL and installation was very quick.
Advice for improvement:
I am getting emails for already renewed certificates which is annoying and I hope this will be fixed soon.
25 March 2021
Unprompted review
Reply from ZeroSSL
Thank you for sharing your positive experience with issuing and installing certificates! We value your input and are committed to improving our service.
Not free anymore
The website used to count only active certificates in the free tier and now it also counts the expired ones so you have to pay if you wanna review. Would not recommend using.
8 March 2021
Unprompted review
Reply from ZeroSSL
Hi Sebastian,
Please note that the old website was only a frontend for Let's Encrypt certificates, while the newly designed ZeroSSL website offers a management tool for your certificates, as well as different types of premium certificates. (multi-domain, wildcard, and 1-year certificates)
In addition to that, we offer now our own certificates and are not using LE anymore, this is also the reason we offer a Freemium plan for all newly registered customer, if you want to have a premium certificate or use ZeroSSL for a longer time we ask for a small service fee of $10 a month or 96$ a year.
Best regards,
Andreas
Free Plan is actually a trail
The free plan allows a maximum of 5 30-day certs, but once you renew one you'll end up with a new one and an expired one (which you can't remove), both count towards the 5 max.
It all works pretty will, which would warrant 4 or 5 starts, but stating something is free when it's really a trail it's not honest and therefor 1 star.
7 March 2021
Unprompted review
Reply from ZeroSSL
Hi Etienne,
Please note that the old website was only a frontend for Let's Encrypt certificates, while the newly designed ZeroSSL website offers a management tool for your certificates, as well as different types of premium certificates. (multi-domain, wildcard, and 1-year certificates)
In addition to that, we offer now our own certificates and are not using LE anymore, this is also the reason we offer a Freemium plan for all newly registered customer, if you want to have a premium certificate or use ZeroSSL for a longer time we ask for a small service fee of $10 a month or 96$ a year.
Best regards,
Andreas
Dodgy and untrustworthy
Pretty dodgy company - if you subscribe and then cancel your subscription, it will revoke all of your certificates. Only a free trial for actual free certificates. Actually subscribed and paid and then cancelled without ever using it because of how dishonest and untrustworthy it is.
("Any certificates that exceed the subscription plan you are downgrading to will be revoked automatically")
6 January 2021
Unprompted review
Reply from ZeroSSL
Hi Jax,
Compared to other SSL vendors where you have to buy every certificate individually, we offer a flat monthly fee which comes with a guaranteed amount of premium SSL certificates.
➡ Of course we have to revoke the certificates in case a customer decides to cancel the subscription, because of the recurring service fee we ask from our customers.
If for example you decide to cancel your subscription after 6 months, you only paid for 6 months, compared to a prepaid 1y certificate at other vendors.
So in the end you have to decided for yourself which payment method you prefer, prepaid costs for every individual certificate or a recurring free.
Best regards,
Andreas
This is no longer a free service
This is no longer a free service; it is a service with a free trial period. Do not be fooled.
I used this service for a couple of years before it was taken over by the current owners. It provided a friendly front end for providing Let's Encrypt certified SSL certificates. On the plus side they pushed me into learning how to use the Let's Encrypt service directly and to set things up to auto renew in the background which it turned out wasn't so hard after all.
2 January 2021
Unprompted review
Reply from ZeroSSL
Hi Sean,
Please note that the old website was only a frontend for Let's Encrypt certificates, while the newly designed ZeroSSL website offers a management tool for your certificates, as well as different types of premium certificates. (multi-domain, wildcard, and 1-year certificates)
In addition to that, we offer now our own certificates and are not using LE anymore, this is also the reason we offer a Freemium plan for all newly registered customer, if you want to have a premium certificate or use ZeroSSL for a longer time we ask for a small service fee of $10 a month or 96$ a year.
Best regards,
Andreas
There was once 'SSL For Free'...
There was once 'SSL For Free', but then ZeroSSL showed up and destroyed it. They say it's still free, alas it's false advertising, ZeroSSL is anything but free.
2 November 2020
Unprompted review
Reply from ZeroSSL
Hi Vojislav,
Please note that the old website was only a frontend for Let's Encrypt certificates, while the newly designed ZeroSSL website offers a management tool for your certificates, as well as different types of premium certificates. (multi-domain, wildcard, and 1-year certificates)
In addition to that, we offer now our own certificates and are not using LE anymore, this is also the reason we offer a Freemium plan for all newly registered customer, if you want to have a premium certificate or use ZeroSSL for a longer time we ask for a small service fee of $10 a month or 96$ a year.
Best regards,
Andreas
they took over the Free SSL service i…
they took over the Free SSL service i was using for 2 years. Along came renewal day and it all broke. They explained i could have 3x 30day certs, or 1x 90day cert, and thats it. No more. No renewals. Anything else is paid only.
So its not free. Theres a 'trial' period !!
bye.
---- lol. They reply after 183 days - thats over six months !!! (i guess they are getting better!!)
And only to say that "Freemium" means Pay, or their other plans of Pay, or Pay...
I wont do business with companies that lie, and take six months to reply to their own mistakes. Pathetic.
22 September 2020
Unprompted review
Reply from ZeroSSL
Hi Jon,
Please note that the old website was only a frontend for Let's Encrypt certificates, while the newly designed ZeroSSL website offers a management tool for your certificates, as well as different types of premium certificates. (multi-domain, wildcard, and 1-year certificates)
In addition to that, we offer now our own certificates and are not using LE anymore, this is also the reason we offer a Freemium plan for all newly registered customer, if you want to have a premium certificate or use ZeroSSL for a longer time we ask for a small service fee of $10 a month or 96$ a year.
Best regards,
Andreas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.