Love the taste of the water and knowing it is removing lots of rubbish out of the water is reassuring! No problem pausing the subscription for a while when I realised that I had ordered too many for... See more
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Excellent water filter. I'm 100% happy with the water quality. However, I'd rather a stainless steel jug, rather than a plastic container. Also, the 2.4 litre jug doesn't produce 2.4 litres of f... See more
It is very rare a filtre, very expensive, doesn’t smell bad straight out of the box, but they usually last less than 2 weeks but once or twice 3/4. This is unacceptable. Looking for another solution,... See more
Company replied
Heard about ZeroWater via Square Mile Coffee Roasters, unfortunately they can’t stock ZeroWater products any more and so. I had to use their EU website instead. However zerwater were very efficient... See more
4.2
Great
5k reviews
Asks customers to review
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Fast service
25 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Situation ongoing Monday morning…
Situation ongoing Monday morning looking for a refund, well see how the
Horrific customer service goes after a weeks long email saga...
25 June 2026
Reply from Zerowaterfilter
I understand that your issue has now been resolved.
Is there anything else we can assist you with at this time?
Great water, but filters won't last long for my area
Unfortunately, the first filter has lasted about two weeks which means that my tap water is very heavy on them. So the water is clean and great, but may need to find another filter option due to my area :)
22 June 2026
Replacement of a faulty meter
9 June 2026
Thank you great service
8 June 2026
Unfortunately the box was open and…
Unfortunately the box was open and bashed, I’m hopeful the products will be ok when I need to use them. Perhaps heavier packaging would be better.
17 June 2026
Great quality
15 June 2026
Excellent
Excellent, I've been using it for a year and the water is perfect. I highly recommend it.
8 June 2026
Excellent fast delivery
Excellent fast delivery, great tasting water filters. Highly recommended.
11 June 2026
fast shipping !!
29 May 2026
Big disappointment
I am very disappointed with my purchase. I ordered a water pitcher with three filters. The first filter was fine because it had a plastic cover. The other two filters, however, only had a black plastic film that cannot be removed cleanly and completely. As a result, the filters cannot be screwed on properly, so unfiltered water flows into the pitcher.
I also bought the product for sustainability reasons. I was promised that I could send the old filters back to be recycled. When I contacted customer service yesterday, I found out that they no longer send out return envelopes. This means the old filters simply have to be thrown away with the regular trash—which is not sustainable at all.
I am truly disappointed.
13 June 2026
Unprompted review
Reply from Zerowaterfilter
Good afternoon,
Thank you for your message. We are very sorry to hear that you are disappointed with your purchase.
Regarding the filters: this is, of course, not the experience we want you to have. We would like to look into this further and help you find a suitable solution. Could you please contact us directly by email and include your order details, as well as a few photos of the filters and the issue you are experiencing? This will allow us to assist you as quickly and accurately as possible.
Regarding recycling: our filter recycling programme is still available. However, we no longer provide return envelopes. You can still send used filters back to us for recycling, but you will need to use your own bag or box for the return shipment.
Please email us directly so we can review your case and assist you further
Amazing product totally unmatched by…
Amazing product totally unmatched by competitors for what it does so simply. The uk branch has closed down but European branch is just as good as the UK one was.
I mistakenly got an order that was 2 cartridges short, I contacted them and they promptly posted the remainder without problems. Very smooth and professional. I hope they stick around forever because I really appreciate their product and service 🙏🏼
8 June 2026
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