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Zextons - Tech Store Reviews 777

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 522 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the excellent prices, often finding them to be the best available for new devices, including phones and tablets. The delivery service is consistently praised for its speed, with many receiving their orders the next day, often through reliable carriers like Royal Mail. Reviewers frequently highlight the quality of the products, noting that items arrive brand new, factory sealed, and exactly as described, often with bonus accessories like phone cases and screen protectors. However, some people mentioned issues with orders being oversold or cancelled, and a few received defective products or items with regional variants not clearly stated at purchase. There were also occasional complaints about delivery services, though these were often attributed to the courier rather than the company itself, and some found the provided screen protectors to hinder fingerprint recognition.

What people talk about most

Product

Customers had positive experiences with product, often praising the great prices and the condition of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

Users describe positive interactions with price, with many reviewers consistently highlighting the excellent... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and stating they... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased I found the Zextons website, after searching for a new samsung phone. Looking at many other sites and comparing the prices, this one was the best! Phone nearly £200 cheaper, a real b... See more

Rated 5 out of 5 stars

Ordered Samsung Galaxy S25 Ultra 512GB. Device arrived quickly, factory sealed and exactly as described. Model was correct (SM-S938B/DS), brand new and fully working. Customer support responded... See more

Company replied

Rated 5 out of 5 stars

Was a little hesitant ordering from a company not known to me but glad I did! Samsung A56 5G ordered at great price. Arrived by Royal Mail next day. Brand new, sealed box as expected, well packed. Pro... See more

Company replied

Rated 5 out of 5 stars

Wasn't shore whether to purchase from these people but went ahead with ordering once l had checked out they were legit! 5 star from start to finish. Phone arrived following day was in immaculate cond... See more

Company replied


Company details

  1. #6 of 73 best companies in Mobile Phone Shop
  2. #11 of 53 best companies in Mobile Phone Accessory Shop
  3. #4 of 25 best companies in Cell phone recycling and unlocking service
  4. #38 of 90 best companies in Computer & Accessories store
  5. #37 of 82 best companies in Computer Shop
  6. #2 of 19 best companies in Mobile phone repair shop

About Zextons - Tech Store

Written by the company

🌍 Zextons – Your Trusted Source for Certified Pre-Owned Tech

At Zextons, we’re passionate about providing high-quality refurbished and brand-new phones, tablets, laptops, and gaming consoles at the best possible prices. Our mission is to make premium technology accessible, affordable, and environmentally responsible.

We source our stock directly through our buyback and trade-in program and from trusted UK phone auction houses. Every device is fully tested, certified, and guaranteed to meet our strict quality standards before being listed for sale.

💚 Why Choose Zextons?

  • ♻️ Reduced Carbon Footprint: Buying refurbished helps minimize e-waste and supports a sustainable planet.
  • 🧠 Rigorous Testing & Grading: Each device undergoes a multi-point inspection using industry-leading diagnostic software. We grade them as:
    • Excellent (Grade A) – Like new condition
    • Good (Grade B) – Light cosmetic wear
    • Fair (Grade C) – Noticeable signs of use but fully functional
  • 🛡️ 18-Month Warranty & 30-Day Returns: All refurbished devices come with an 18-month warranty and a 30-day money-back guarantee.
  • 🚚 Free UK Next-Day Delivery: Fast, tracked delivery on all orders.
  • 🎁 Free Protection Bundle: Many devices include a free screen protector and case.
  • ⭐ 17 Years of Experience: Nearly two decades of expertise ensuring reliable devices and top-rated service.

🛍️ Shop Our Bestsellers

Apple iPad 8th Gen (2020)
Apple iPad 8th Gen (2020)

Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra

Apple iPhone 12 (Unlocked)
Apple iPhone 12 (Unlocked)

Shop confidently at Zextons.co.uk — where quality, affordability, and sustainability come together. All devices are tested, certified, and protected by our 18-month warranty. Join thousands of happy UK customers today!

Our Promise to You

Written by the company

We’re committed to your satisfaction!
At Zextons, we go above and beyond to deliver premium refurbished and new tech with honesty and care. Every device is tested, certified, and backed by our 18-month warranty — because your trust matters most.
Sustainable Tech, Trusted Quality
Buying refurbished from Zextons means reducing e-waste and saving money without compromise. Every phone, tablet, or laptop we sell is rigorously tested, graded, and protected by our 18-month warranty and 30-day returns.
We treat every customer like family.
With over 17 years of experience, Zextons stands for quality, transparency, and respect. From your first visit to post-purchase support, we’re here to ensure every experience exceeds expectations.

Our Shipping Promise

Free Next-Day Delivery

Free Next-Day Delivery
Enjoy free and fast UK delivery on every order! All orders confirmed before 3 PM are dispatched the same day with tracked 24-hour shipping. Shop confidently knowing your device will arrive quickly and securely.

Contact info

Promotion box for Zextons - Tech Store

Free UK Next-Day Delivery

Get your refurbished phones delivered within 24 hours at no extra cost

4.8

Excellent

TrustScore 5 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Really pleased with SAMSUNsamung galaxys21G GALAXY S21…

Really pleased with SAMSUNG GALAXY S21 LIKE NEW, QUICK DELIVERY,WOULD RECOMMEND .

30 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great review! We’re delighted you’re really pleased with your Samsung Galaxy S21 and that it arrived quickly in like-new condition. Your recommendation means a lot to us — we truly appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Great company

Great company - great products - and fast service

31 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your kind feedback! We’re delighted you were happy with our products and fast service. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Brilliant purchase from an excellent company

Really pleased with my purchase from Zextons. I found them on the back of an awful experience I'd had with the massive company that has blue vans flying around the country. I wanted a specific phone, and the companies rated the most respected and value for money for refurbished phones were not selling it at a price I was willing to pay.

Scrolling down the list of Internet searches I found Zextons. Never heard of them before, but the price was right, the reviews were positive and the promise of an 18 month warranty really appealed. I took a chance and bought a phone. What a great decision that turned out to be.

As described on their site, the phone was dispatched the following day and arrived the day after. The phone was well packaged and there was little chance that it could have been damaged in transit. The condition of it is fantastic. It doesn't look like it's been used. I can't find a scratch on it anywhere. The phone was accompanied by a box containing a protective case, screen protector, charging cable etc. All of those are good quality.

This shopping experience gets a well deserved 5 stars.

27 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you so much for your incredible review! We’re truly honoured you chose Zextons after a disappointing experience elsewhere — and even more delighted that your decision paid off.

It’s fantastic to hear the phone arrived quickly, was well packaged, and exceeded expectations in condition. We take a lot of pride in our grading standards and the 18-month warranty we offer, so it’s great to know that gave you confidence. We’re also pleased you appreciated the included protection bundle and accessories.

Your detailed feedback and 5-star rating mean a lot to our team. Thank you for giving us a chance — we’re always here whenever you need us again.

— The Zextons Team

Rated 5 out of 5 stars

Really good service

I was very apprehensive about purchasing a new phone from someone I had never heard of online but after reading comments on here I thought I would go for it.
The phone turned up when they said it would &
& their communication was very good, would definitely recommend especially if you want to save some money.

30 January 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your thoughtful review! We completely understand the hesitation when ordering from a company you haven’t heard of before, so we really appreciate you giving us a chance. We’re delighted your phone arrived as promised and that our communication helped give you confidence throughout.

Your recommendation means a lot — especially to others who might feel the same way you did. Thank you for choosing Zextons!

— The Zextons Team

Rated 5 out of 5 stars

Brand new iPhone 16

found to be best price for brand new iPhone 16, placed order just before 12 mid day Friday, was delivered before 1pm next day (Saturday).

31 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your fantastic review! We’re delighted you found the best price on your brand new iPhone 16 and that it arrived so quickly — especially with Saturday delivery. We truly appreciate your support and hope you enjoy your new phone!

— The Zextons Team

Rated 5 out of 5 stars

New iPhone 16

Best new price I could find sealed in box, screen protector and case included.
Promptly delivered.

28 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great review! We’re delighted you found the best price on your new iPhone 16 and that it arrived sealed, with the screen protector and case included. We truly appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Faultless experience

Good price, next day delivery. IPad working fine.

29 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great review! We’re delighted you were happy with the price, next-day delivery, and that your iPad is working perfectly. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Good price

Good price, fast delivery and with extra case for the phone. Great customer service

29 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your detailed review! We’re delighted you found the best price on your brand new iPhone 15 and that it arrived so quickly. It’s great to hear you were happy with the service and the included screen protector and case — they’re there to offer protection straight away.

We’re sorry to hear about the Royal Mail delivery experience and appreciate your understanding that this was outside our control. If you ever experience any delivery concerns, please let us know and we’ll be happy to raise it with the courier.

Thank you again for your support — we truly appreciate it!

— The Zextons Team

Rated 5 out of 5 stars

Fast and seemless

The prices were the best I could find on the internet for brand new iPhone 15 and not much more than a refurb. Having checked reviews, I ordered on Thurs evening and the phone arrived by Royal Mail at 8.22am on the Saturday. Royal Mail were the disappointment, signed themselves and left on door step even though we were in, but that’s not Zextons fault and we retrieved package within 30 secs.

Top service from Zextons. Also free screen protector and case was useful, although cheap, protects until we find a better case.

29 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your detailed review! We’re delighted you found the best price on your brand new iPhone 15 and that it arrived so quickly. It’s great to hear you were happy with our service and that the included screen protector and case were useful straight away.

We’re sorry to hear about the Royal Mail delivery experience and appreciate your understanding that this was outside our control. If you’d ever like us to raise feedback with the courier, please let us know — we’re always happy to help.

Thank you again for your support — it truly means a lot to us!

— The Zextons Team

Rated 5 out of 5 stars

Samsung S25 Ultra

Recently bought a brand new Samsung S25 Ultra and it came the next day, very happy with the service and my new phone 😊

1 February 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your lovely review! We’re delighted your brand new Samsung S25 Ultra arrived the next day and that you’re happy with both the service and your new phone 😊 We truly appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Awesome service and prices!!

Okay, so I was dubious… not a known online or high street brand, and spending a little under £500 for a brand new, boxed and sealed, iPhone 15 (not the latest model out there, but enough for my needs!). Most other retailers charging circa £550+. So I called them, the guy I spoke to was knowledgeable and helpful, not pushy or sales oriented at all. That gave me some confidence, so I thought “why not” let’s go for it!!

The phone arrived the next day by Royal Mail special delivery - with full tracking details from the moment it was dispatched! This was at no extra cost!

It was perfect! Plus Zextons included a free protection pack with a case and screen protector too!

When I set my phone up, it came with the registration to Apple for their full 12month warranty too. :-)

I will definitely be using these guys again- providing they stay more competitive than the larger and more well known brands! Well done guys!!

28 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for such a detailed and fantastic review! We completely understand the hesitation when buying from a company you haven’t heard of before, so we’re really pleased our team could give you the confidence to go ahead.

It’s great to hear your iPhone 15 arrived next day via Royal Mail Special Delivery, fully tracked, sealed, and exactly as promised. We’re also glad you appreciated the free protection pack and the full 12-month Apple warranty registration — we believe those details really matter.

We truly value your trust and support, and we’ll continue working hard to stay competitive while delivering the level of service you experienced. We look forward to serving you again!

— The Zextons Team

Rated 5 out of 5 stars

Great prices, genuine products

Couldn't beat the prices even on black Friday, genuine products good service and great advice thank you. Will be recommending to all family

26 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your fantastic review! We’re delighted you found unbeatable prices — even compared to Black Friday — and that you were happy with the genuine products, service, and advice. Your recommendation to family means a lot to us. Thank you for choosing Zextons!

— The Zextons Team

Rated 5 out of 5 stars

If you're thinking of ordering.. DO IT

Just wanted to say a massive thank you for this product . Incredible quality, price, discount, shipping! Given my £10 voucher to my partner to get his order placed! Thank you so much I will be recommending to everyone I know! I hope your business continues to succeed, thrive and grow! & I definitely WILL be back! You literally don't need to improve anything. If you're reading this and haven't ordered yet, you won't be disappointed, order!

29 January 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Wow — thank you so much for this incredible review! Your kind words truly mean the world to us. We’re thrilled you were happy with the quality, price, discount, and shipping — and even more excited that you’ve shared your voucher and recommendation with others!

Support like yours is what helps our business grow and thrive, so we genuinely appreciate it. We can’t wait to welcome you back again soon. Thank you for choosing Zextons!

— The Zextons Team

Rated 5 out of 5 stars

Great price , delivery and extras

Ordered and was at my door step in 2 days. Everything in order and to top it off a protection pack thrown in for both phones all for a great price. Will get phones from here again for sure👍

26 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your fantastic review! We’re delighted your order arrived quickly and that everything was perfect. It’s great to hear you appreciated the protection packs included for both phones — we love adding those extra touches. We truly appreciate your support and look forward to supplying your next phones too! 👍

— The Zextons Team

Rated 5 out of 5 stars

Ordered Samsung Galaxy S25 Ultra 512GB.

Ordered Samsung Galaxy S25 Ultra 512GB.
Device arrived quickly, factory sealed and exactly as described.
Model was correct (SM-S938B/DS), brand new and fully working.
Customer support responded clearly to my questions about warranty and VAT invoice.
VAT invoice was sent by the accounts department as promised.
Overall very smooth experience and good value compared to high street pricing.
Would purchase again.

27 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your detailed and fantastic review! We’re delighted your Samsung Galaxy S25 Ultra 512GB arrived quickly, factory sealed, and exactly as described. It’s great to hear our team was able to clearly assist with your warranty and VAT invoice queries, and that everything was provided as promised.

We truly appreciate your trust and are pleased you found great value compared to the high street. We look forward to serving you again!

— The Zextons Team

Rated 5 out of 5 stars

Absolutely

Absolutely, perfect great and on time

25 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your feedback! We’re delighted everything was perfect and delivered on time. We really appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Amazing seller

Amazing seller. Fast delivery. No issue with purchase or delivery.

27 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your great feedback! We’re delighted everything went smoothly and that you were happy with the fast delivery. We truly appreciate your support!

— The Zextons Team

Rated 5 out of 5 stars

Another great purchase

Another great purchase. Super fast delivery and item as described and by far the best price I could find for a brand new phone. Cannot recommend them enough.

23 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your amazing review! We’re delighted to hear this was another great purchase and that you found the best price along with super-fast delivery. Your recommendation truly means a lot to us — we really appreciate your continued support!

— The Zextons Team

Rated 5 out of 5 stars

The new phone was priced very…

The new phone was priced very competitively and delivered next day for free. There was even an additional protective case and screen protector in the bundle. Thank you for the great service!

21 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your fantastic review! We’re delighted you found the phone competitively priced and that it arrived the very next day. It’s great to hear the additional case and screen protector were a welcome bonus. We truly appreciate your support — thank you for choosing Zextons!

— The Zextons Team

Rated 5 out of 5 stars

Great price. Quick delivery

Great price. Quick delivery. Exactly as advertised and protection bundle was nice bonus.

25 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Thank you for your wonderful feedback! We’re delighted you found the phone competitively priced and that it arrived next day as promised. It’s great to hear you appreciated the added protective case and screen protector. We truly value your support — thank you for choosing Zextons!

— The Zextons Team

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