ziina.com Reviews 548

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Ziina charged me 79 GBP for a service that was never provided (attempted to get an ETA through UK Portal and asked to pay that amount through UK portal's website) My bank's transaction details stat... See more

Rated 5 out of 5 stars

The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will al... See more

Rated 5 out of 5 stars

Dalia was amazing and active but the I have been waiting from the morning to get answers without any response. Many agents had entered the chat and didn’t answer my questions

Rated 5 out of 5 stars

Wonderful app. It really helps millionaires like us make transactions fast and seamless . I am especially happy about the apps abilities to make payments from your own credit cards to Ziina account.... See more

Company replied

Company details

  1. Money order service
  2. Alternative Financial Services
  3. Financial Institution
  4. Non-bank financial service

Written by the company

Ziina is the fast, secure way to send and receive money in the UAE. Whether you’re building your business or settling up with friends, Ziina helps move your money forward. We’re on a mission to bring financial freedom to every person in the Middle East. Because access isn’t a privilege — it’s a right.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

they don't return the money…

They haven't returned the money for six days now. I provide all the evidence, but they reject it. You can only talk to a robot there. and doesn't give a specific answer, they just blocked my account.

14 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi there, we understand your concern and would like to clarify and review this properly.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503) so we can look into your case.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Support

⭐⭐⭐⭐⭐ Excellent Support

I had a great experience with the support team. Ashir was very polite, helpful, and professional. My issue was handled smoothly and quickly. I truly appreciate the assistance provided. Highly recommended service

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Unexpected fees

The fee is higher than expected. Even Ziina-to-Ziina transfers are not free; although it shows zero fees when transferring the amount, it deducts 4-5% upon receipt in another Ziina account.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible app

Terrible app , they is no phone call only web chat,
They froze my account with a lot of money in it treating to hold my funds up to 120days .
I provided all the documents they asked but no response.
It’s a scam, better to use western union or a direct bank transfer.

13 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi there, we understand this can be concerning. Account terminations are conducted only after careful review and for valid reasons.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503) so we can assist you with the next steps.

Rated 5 out of 5 stars

Amazing support

I had an issue with payment refund and as soon as i contacted the support team “ashir” was their to save the day thank you so much for timing the time to hear and follow up for 2 days to solve my payment issue . Best customer service !!💜💜

3 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Moges, thank you for the five-star review ⭐️

We really appreciate your support and trust. Feedback like this motivates us to keep improving and delivering an even better experience.

Rated 1 out of 5 stars

Worst service provider

Worst service provider, they charged more than normal bank charges, where they say upto 5000 aed, their will be no charges, when you try to contact them. They do not respond st all, or you will recieve response when you are offline and close the chat.

You open again you inquiry from the start again the same no response.
It's scam.

1 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Pallavi, thank you for taking the time to leave this feedback. We understand your concern and would be happy to review this with you.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503).

Rated 5 out of 5 stars

Fixed my issue in a day

Ive used this app twice the second time i got scammed and contacted the team and they helped me get my money back and were very helpful i really appreciated their help. Will continue to use their app!

1 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Amina, thanks so much for the five stars ⭐️

We’re glad to have you with us and truly appreciate your support. We’re always working on improving, and feedback like yours means a lot to the team.

Rated 1 out of 5 stars

Unreliable app

Unreliable app, they terminated the account and hold the fund for 60-120 days. It’s a daylight robbery and scamming scheme.
Not recommended at all.

3 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Ana, thank you for taking the time to leave this feedback. We understand your concern and would be happy to review this with you.

Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503).

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Ahmed H helped with account help and guided me. Very good service.

3 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Althaf, thank you for the five-star review ⭐️

We really appreciate your support and trust. Feedback like this motivates us to keep improving and delivering an even better experience.

Rated 5 out of 5 stars

Mariam S did support me well to solve…

Mariam S did support me well to solve my tech issue , appreciate your assistance today 🙏🏻

2 February 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi Amer, thanks so much for the five stars ⭐️

We’re glad to have you with us and truly appreciate your support. We’re always working on improving, and feedback like yours means a lot to the team.

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