ziipbeauty.com Reviews 

I find a very noticeable difference using Ziip.. It's worth the purchase.. Also great customer service staff as they are quick to reply to emails.

I have had the device for a few weeks now and have used it 4-5 times per week. The included gel, and applied with a brush is less messy and feels good on the face and is easy to wipe off. The device is easy to use right out of the box, and pairing with the app and using the app for treatments is a breeze. Each treatment makes me feel firm and fresh. I'm a little older than the recommended age range for this device, but at this point, any little bit helps. I would recommend for women any age. Looking forward to seeing results after my one month anti-aging treatment plan.

Love my new ZIIP halo device and I reached out to customer services for more information. They responded within 2 days with a very helpful update. My reason for 4 starts and not 5 stars is due to the ZIIP app and ‘getting to know your device’ video that misses some basics that absolutely should be included -
Ie can you use your device without being on the app if you don’t have WiFi etc !!! YES you can and it just does a basic facial programme at intensity level 2. We should be told this.
My next Q was can I manually change the intensity level - NO you can’t. Next question was how should I travel with it abroad - in your hand luggage with other charged devices. My final Q was around how big are the full size jels - they are 80 ml. So ZIIP should all this basic info in their induction section in my view .

I have emailed ZIIP support numerous times to get help with my Halo which won't sync properly and seems to be looping on a programme but I have no idea what is happening. I also cannot access the entire ZIIP app and have asked them to re-set my account as it seems there are technical issues. I have deleted the app and re-loaded in multiiple times, I have tried on a different device, tried all sorts of network re-sets in case bluetooth connection issues...many things (None of which they suggested).

None of the emails have been helpful from their support. They are not addressing the problem, have not read all the things I have done to try and sort the issue - suggesting to turn my phone off and on which was the first thing I tried (and told them so). It baffles me. I have been told that it is working because the pink light is on, that nano and microcurrent feel differently (thank you I have used it for a few years and this is not what my issue is). It feels so frustrating to ask for help and to be ignored like this..
Update 05/07/26 still not fixed, been offered 10% discount on a new device when the device is not the issue...the device is working....the app is not. No technical support, just the sales team trying to sell me a brand new Halo (with an insulting 10% discount)...This isn't acceptable.

Update - 28th July 2026

It took quite a bit of perseverance to get things sorted. My first HALO wouldn’t sync and support wasn’t consistently helpful at first. After a really helpful phone call with a manager, things improved and they became responsive. They eventually replaced the device, and the new one works properly. I appreciated the customer service after consistently complaining, however I would have found it helpful to have spoken to the Manager earlier on in the process. I think the product is great, it's just the customer service experience that needs improving. But once I received it - I have to say they were v helpful.

I purchased a ZIIP device directly from the company website in March 2025. The device is now malfunctioning and completely unusable. According to ZIIP's official company policy, this product is fully covered under their 2-year manufacturer warranty. I have emailed customer support to request a resolution and refund based on this exact policy, but my emails are being completely ignored. It is incredibly disappointing to spend this much money on a luxury beauty device, only to have it fail and have the company refuse to answer support channels. I expect ZIIP to honor their written warranty agreement. Order #86170-Z.

I returned a faulty ZIIP Halo in mid May and I am still waiting for my refund despite multiple follow-ups.

The company confirmed receipt of the return in May and advised that I would receive my refund within 14 days. After I chased this up, they requested alternative bank details on 9 June as they were unable to refund the original payment method. Following further queries regarding the transfer process, I provided the requested details on 13 June. Since then, I have repeatedly asked for updates but still have no confirmed refund date.

Customer service responses have been polite, but the process has been extremely slow and frustrating, especially considering this is a faulty item return. I would expect a company selling premium products to handle refunds far more efficiently.

Very disappointed with the aftercare experience.

Device stopped working within the warranty period. I have thus far sent three emails to customer services and have only received a standard reply promising to contact me within 24 hours. Unfortunately this has not occurred.
If customer services cannot get back within that time frame then they should change the template as it’s hugely annoying waiting for a reply.
I like the device but did not anticipate that it would become defective so quickly. I really couldn’t recommend because of this.

Following Rebecca’s reply I can confirm that in fact no one has ‘reached out to me’. I have emailed them four times giving detailed information about what is happening with the device and the advice I implemented from their AI assistant to try to rectify it. I have provided the order number and the dates of order and reception of the device. I don’t know what further information is required.
Please don’t say you have reached out when this is not the case. It’s disingenuous.
I was happy with the device and as I said, I did not anticipate it breaking down within the two year warranty period. The really poor customer service response has well and truly taken the shine off for me. I do not know why they cannot respond to me via their customer services email when they can respond quickly to a Trustpilot review albeit with a response which is not true. Poor.

I sent the request for further information immediately it was asked for on Saturday, two days ago. I have also sent several emails directly to Ziip Beauty containing the same information. I am at a loss as to what else I can do.

I do not know why they are saying that they are waiting for information which I have already provided. I have found the whole process of merely trying to contact them hugely frustrating, to the point where I am now contemplating putting in a complaint.

I have honestly never experienced customer services like it. Had I known how bad the experience was going to be I would not have bought from this company.
Have now received a replacement device which I am grateful for, thanks to the dedicated team who look at Trustpilot reviews.

I have been a ZiiP Halo consumer for over a year now and I will continue to be dedicated to this skincare device for as long as I can perform the treatments! I'm currently 58 with all the typical gripes (hyperpigmentation, fine lines, wrinkles, hooded eyelids, wrinkles, etc) I use my device every other evening and it supports all my efforts at combating those pesky aging struggles. I highly recommend this device! And the customer service is WONDERFUL!!

This device is sooooo painful. Even with tons and tons of gel on. It shocks me so bad at times that I see stars. The only mode that doesn’t cause pain is the nano current setting.

After seamlessly using this device with the app since 1/2024, last month there were unfortunate changes to the app that now make it cumbersome. I have been communicating with Ziip customer service through emails for a month (taking them 48 hours to respond) and have done everything they suggested with no resolution. I suggest that Ziip looks into the changes they admitted to making, and see if it's a problem on their end.

Response to Ziip 6/18/26:
I have already told Ziip all the information they need though a month-long email chain. They have yet to respond to my last email a few days ago where I told them I would be leaving a review. I even left one on their website with screenshots of what is going wrong, which has not yet been posted or responded to. How many ways do I need to try and address this issue before I get help?

Easy, No hassle. Used my FSA card with ease!

I have had three home microcurrent devices and the Zipp is by far the most effective and easiest to use

Noticeable results that last. I love this thing.

I enjoyed using the product, and I saw some results but my device quit working after 10 months and I can’t get a response from customer service after several attempts to contact them. There is no customer service phone number and the only way to attempt to communicate with them is via email but they are not responding.

Update 6/16: I received a response this morning that my return has been accepted. Thank you.

Update 6/18: Although I had to initially wait a few days to get a response from the company, they very promptly issued a refund for my device which I greatly appreciate, and I will be purchasing a new device from them.

Easy to buy, good timing for delivery, nothing went wrong, prducts protected

Not very pleased with this device. I have impeccable skin, so this was aiming at general skin maintenance. It burned me in one place. And created some small pore to blow here and there. That was in just one month of use.

A big neg is that the device must be connected to the app or it doesn't work. This is very ennoying. Personally, I don't take my phone in the bathroom. I wish it would work independently. Without saying that they can control all your info.

I expect I'll stop using this very soon.

No problem with the company. I am 80 yrs old. I am using it 3 times a week. However I have started too late in life.

I love how easy the ZIIP device is and more importantly how effective it is in lifting my face.

It is not worth buying other brands this product is good and worth the $$!!