Zillow Reviews 577

Zillow has been the worst experience for having my clients write reviews or use the platform in general as a realtor. Each time that my client tries to write a review, the platform does not post it. Then my past sales do not show on the platform either. I have written to their support team over 20 times asking for help and I never get a response. Their platform confuses sellers on the value of their home with giving false numbers that are not based on actual market values and they do not provide any assistance for realtors. Their system says that they will provide leads after charging a ridiculous amount of fees, but I have heard the quality is very low. Most of the leads are spam and completely fake. Do not use zillow for looking at homes, looking at reviews or basically any form of housing service. You will be disappointed with the inaccuracy. This platform should be forced to shut down as it gives deceiving information to consumers.

I have tried to post my rental listing on Zillow, with no success. I tried over and over again. They keep saying that they need to prove ownership by sending current proof of ownership such as recent insurance or tax documents. I sent these documents over and over. But still no success. I couldn't get a person to speak with or any help to correct what the problem was very frustrating. I wouldn't recommend using there services. If you have a problem no one will be able to help you.Very disappointed!

Zillow.com consistently relies on its limited ZEstimate method for real estate price estimation. While they may respond to inquiries, their answers do not differentiate between homes based on upgrades, structural conditions, and other specific attributes. Furthermore, they acknowledge a lack of sufficient personnel to physically inspect properties, relying instead on appraisal district records and previous sales data, which may not accurately reflect the condition of sold homes. In contrast, estimates from Redfin.com and Realtor.com tend to align more closely with actual market realities, while Zillow's estimates can be off by 15-20%, potentially misleading real estate shoppers.

I wanted to take a moment to express my heart-felt gratitude to Vincent DeChristopher, of DeChristopher Memorials, for the genuine concern and sympathy he extended to my husband and I for our son's memorial stone.

Sadly, our son passed away September 24, 2023. I had initially gone to the person who had taken care of my Dad's (parents) monument in 2012. I had taken the time, and a mother's love, to design our son's monument on a board. It took me some time to create "exactly" what I wanted. I took the board with me to show the person exactly I wanted, and needed my vision creatly perfectly, for our son.

Not only did I feel no warmth at all, but he immediately grabbed his pad and pen, and he was charging for every little detail, like I was shopping for groceries. I looked at my husband, and told him I wanted to leave.

Then, a few days later, a friend suggested I go see Vincent DeChristopher of DeChristopher Memorials in Broomall, Pa., not far from SS Peter and Paul Cemetery. The minute I walked in, I was met with sympathy, and genuine care and concern, for our loss. He did not rush me, and engaged in a conversation with me about our precious son. I knew then, I was where I needed to be.

He welcomed my vision on my board, and took the time to show me the monument I wanted, etc. I felt very UNrushed. Not only was he not charging me like I was filling a shopping cart, but his stone was bigger than the other person's. He truly understood what I wanted for our son. I also expressed my timeframe, and the date i was hoping to have our son's memorial completed. I didn't realize it would take so long, and he said he'd do his very best to meet our date. Long story short, he did not fail my husband and I.

Our son's stone was delivered, on time, and was exactly what I envisioned for our son. Actually, it was even more beautiful, than I had imagined it would look like in person. I cried sooooooooooo hard when my husband and I first saw it together at the cemetery. I am forever grateful to Vincent, and his family.

There are some people in life who are doing exactly what they were meant to be doing. Vincent and his family are definitely those people. They genuinely care about their clients, and their loved ones who have passed.

I recently contacted Zillow via email to explain in detail why their Zestimate was inaccurate and to please revise / remove. My home is not even on the market so it seems irrelevant that it should be viewed publicly in the first place. Tax records are often incorrect, and because my taxes are frozen due to age eligibility, I'm not taking my time and effort to correct them just for Zillow's convenience (as was suggested to me).

Their poor customer service exemplified by Emma and her form letter responses, rigid policies that prevent flexibility in addressing issues, and general attitude of disinterest in my concerns have resulted in frustration and ill-will toward Zillow. They callously invade people's privacy, publish erroneous information on the internet, and should be removed permanently as the frauds they are.

we spent over $40,000 a month on Zillow leads for 7 consecutive months. these the worst leads we ever seen in 22 years. the customers would offer wrong information, they refused to see more than one property, they wanted to see one and only that one property. After 6 months of follow up, over 95% refused to respond to text, emails, phone calls and none would open any properties that we sent them

This review is for Zandeep Kumar who is associated with Zillow, for the harassing and delusional email I received from him this morning. I was considering on renting a property through this agent, I accepted a job offer in Virginia I am currently living in Florida. I did not get the job in Virginia I informed him that via text i gave him a 500.00 deposit but I did not sign the lease because I no longer needed the apartment. I lost my deposit which is understandable, but I am extremely confused and uncomfortable by his email I received today saying that rent is due and to please pay in order to avoid any penalties. I never stepped foot into that property and I never put my signature on anything, he was very adamant on renting this property to me but I was not able to take it, I have proof from our text that I never moved forward with this apartment or put my signature on anything. he also said in the text that he understood and he will find another tenant. This is a very serious situation, and I will take any legal steps necessary if he decides to proceed with any kind of penalties.

Complained to the better business about the horrible customer service i received trying to get a listing by owner and instead of getting the issue resolved they blocked my account doubling down on horrible customer service, how can a company so dumb be in business but i see where they are located explains it all loony washington

I cannot get this company to understand that they have my modest property listed under two different addresses. What is most interesting is that although these properties have identical statistics at two different listed addresses by Zillow, they have vastly different values, according to Zillow. This screwed me, a few years ago when I attempted to refinance. The finanace company told me that I owned another property that I did not disclose to them.

Repeated attempts, in various forms to correct this erroneous infomation have been ignored by Zillow.

Zillow really sucks. I have the impression that they are really scavengers that devour information and then to sell it to the masses, and they do not care about the integrity of the information that they collect.

They have the wrong bedroom/bathroom count on my house and there's no option to fix their fraudulent description.

Earlier this year, I signed up for Zillow Premier Agent with the understanding that it would generate qualified buyer leads for the Sarasota zip code 34246. The salesperson assured me that all leads would be qualified, and that the process would include screening potential buyers by asking important questions such as whether they were working with an agent, their timeframe to buy, and whether they were pre-approved or paying cash. I was also told I would have a dedicated account manager.

However, once the leads started coming in, it quickly became apparent that they were not qualified. Many leads were already working with other agents, while others were just browsing and had no intention to buy. When I raised this issue with your team, I was met with poor excuses. I repeatedly contacted my account manager, but my calls went unreturned, and when she did respond, it was days later with unhelpful responses, claiming they would look into the matter, but no action was taken.

As the poor-quality leads continued, the level of service from my account manager deteriorated further. Eventually, I managed to speak to a supervisor who informed me that my account would be canceled due to dissatisfaction. Despite this, I was recently contacted by Zillow, attempting to offer me another service, which I declined.

Now, I am receiving collection calls and emails, harassing me for payment on an account that was never serviced properly. This situation has become unacceptable. I strongly believe Zillow has failed to deliver the services promised and is engaging in dishonest practices, taking advantage of real estate agents.

I expect immediate resolution of this issue and the removal of any charges from my account. Please confirm receipt of this email and provide a solution to prevent further escalation. they are complete Scam

Sincerely,

I've tried 3 times to resolve a rent & sale simultaneous listing not showing. The Zillow FAQ says to contact customer service to resolve this. Tried multiple times with zero response and no resolution. Zillow customer service is broken and the quality of their data and consumer usefulness is suffering. Consider using other platforms for complete market information.

Update: It has been weeks and zero contact from Zillow after four help requests. Realtor.com shows both listings; I suggest everyone use it for a complete market view.

Apartment owners note that LISTING YOUR APARTMENTS will take WEEKS. Zillow will not let you list anything anymore. You will need to go thru their sales people and they don't call you back for at least a week. There is No service from zillo, just an EXPENSIVE cash call. Apartments.com is very quick with service and better priced. Unfortunately zillow was good, but now they are just inefficient and expensive.

Zillow is displaying incorrect information regarding an MLS listed property and will not respond to multiple attempts to correct their error

Too much complicated, do not work with Zillow for preapprovals.

Using it can be the worst. But personally is the fact that my house is on there and I can't edit anything about the value. Nor anything that is going on with my home.

Do not work with Zillow for preapprovals.

We worked with Jerry. He was pushy on his end, and unresponsive to questions on my end. In an attempt to add my fiancée, he told her her credit didn’t qualify, then sent her a flippant response to her questions in an email. She had to call him the next day to get a response.

I’m also now getting phone calls 24/7 from mortgage and loan companies.

Avoid Zillow and Jerry at all costs!

Zillow is NOT legit and has realtors going against home owners on how much the house should be listed for. Zillow gives homes for sale very low market estimate and it is unfair to the housing market for sellers. I am currently going through this with my home listed on har. For sale. My housing neighborhood is appraised at 320,000 and over, Zillow shows potential buyers that my home is "overpriced". This is a fraud service and this site should not be allowed to act as housing appraisers with estimate numbers. So fraud! My home appraised for 329,000 and I listed it at 339,000, a potential buyer called my realtor and asked who would buy such an over priced home when "Zillow" says it estimate worth is 270,000?". Totally wrong! This site needs to be shut down about their Totally wrong estimates. Someone really needs to bring a lawsuit about them posting very bad and untruthful information when it will hurt someone in some way, me being the sellers.

This company is the absolute worst to work with there’s estimator is only on homes they want to give a history on or a price of what it’s worth if it doesn’t meet their agenda they don’t give a price at all very untrustworthy not a place to go to look for homes or get their evaluations of homes very unprofessional company.. trying to get an agent that actually call back on the responses of interest to homes is another joke..