Initial communication with the company wasn’t easy and tried the below . Tel: 01214547589 is a recorded announcement. Email: Info at zimx.uk or info at ukbigbuy.com no responses coming b... See more
Company replied
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See what reviewers are saying
The Smart Segboard is very well made and delivered quickly as hoped. However, the Hoverkart HK5 had various minor defects that made me suspect it could be a faulty one returned. The quality assurance... See more
Live chat was very helpful and answered my questions very quickly. The product also arrived in a prompt Manner, well packaged and is of great quality. First time that I have used the company however... See more
Company replied
Fast delivery. communication is difficult if any issues. Good products good prices very happy 😊
Company replied
Company details
Written by the company
UK's best place to buy the latest Hoverboards/Swegways and Hoverkarts/HoverBike
Contact info
8a City Road, Edgbaston, B16 0HG, Birmingham, United Kingdom
- 0121 454 7589
- info@zimx.uk
- zimx.uk
Great kart lots of fun
17 December 2025
Delivery was quick, cheers
8 December 2025
AVOID THESE AT ALL COSTS
AVOID THESE AT ALL COSTS! I bought a new hoverboard go kart for my little boy for Christmas. They sent a broken return to me instead. Battery lasted 10 mins tops and my boy is in tears. Absolutely heartbreaking and the customer service is non existent. Absolutely no compassion at all.
I hope this company gets shut down for the fraudsters they are. AVOID AT ALL COST !
25 December 2024
Unprompted review
The Smart Segboard QA
The Smart Segboard is very well made and delivered quickly as hoped. However, the Hoverkart HK5 had various minor defects that made me suspect it could be a faulty one returned. The quality assurance on the kart was not good, yet I await engagement with the Coy to see how expediently they make good on the issues highlighted (bracket welding incorrectly aligned, no washers for the seat bolts, no pads to connect to board to the cart, front wheel doesnt spin freely etc).
On a positive note, the paint work is good and it looks fab and is priced well.
16 December 2024
Great ordering experience
Great ordering experience. Fast and great communication. Well done
9 December 2024
Never buy zimx again
Never buy zimx again, we bought an electric scooter for my son and we had an issue with the charging got a replacement off currys which was nice and easy. Now the new scooter has broke and trying to get in contact with zimx about warrenty issues is a joke, it would be easier getting blood out of a stone. The products are cheap and nasty and the company is an embarrassment. NEVER buying there products ever again.
9 August 2024
Unprompted review
Never buy zimx again as I bought it…
Never buy zimx again as I bought it less than a year and it is coming up E2 error, contacted customer service and they want purchase receipt which I lost so I am stuck
31 May 2024
Reply from ZIMX.UK
We are sorry to hear about the trouble you're experiencing with your product purchase. It's really frustrating to face an issue like an E2 error. Even without a receipt, sometimes our customer service can verify your purchase through other methods like a retailer store / website purchase email confirmation from where you purchased it from. Please note also if you bought this item through Currys, then they will be a able to give you a copy of there internal sales file called a MCSD report. You can then email this to us as proof of purchase. Hope this is helpful for you, as we are always here to resolve any product issue you may have for any of our products.
Reply from ZIMX.UK
We are very sorry to hear that the scooters you received are below standard. Some of the issues are due to shipping handling of the parcels. Your safety and satisfaction are important, and it's concerning to hear about such issues and our customer service team are always here to to resolve your order issue.
Reply from ZIMX.UK
Thank you for your feedback! We're thrilled to hear that you had a fast delivery and that the product is working well for you. If you need any further assistance, please don't hesitate to reach out. Enjoy!
Helpful advice and diagnosis prior to…
Helpful advice and diagnosis prior to me sending in the hoverboard for repair and returned on a next day service. Would not hesitate to recommend this company
19 April 2024
Reply from ZIMX.UK
Thank you for your kind words! We're delighted to hear that our advice and diagnosis were helpful and that you received your repaired hoverboard quickly. We appreciate your recommendation and are always here if you need further assistance.
Reply from ZIMX.UK
Thank you for your feedback! We're glad to hear that you experienced quick customer service and were kept informed throughout the process. If you have any other questions or need further assistance, please feel free to reach out.
No Support/ No communication ability.
Initial communication with the company wasn’t easy and tried the below .
Tel: 01214547589 is a recorded announcement.
Email: Info at zimx.uk or info at ukbigbuy.com no responses coming back.
But once I filled in there returns forms things became more automated and dialogue was established.
Courier labels were generated for return and the repair center has confirmed the issues/ and dispatched for return to me - all in all a business week turn around from complaint to repair to return. Hoping to receive these boards back tomorrow based on DPD shipping notification just received.
Therefore in light I am editing my review from 1* and increasing to 4* on the assumption the boards arrive and work.
Thanks
Aaron
17 April 2023
Unprompted review
Reply from ZIMX.UK
We have replied to your weekend email this morning at 17/04/2023 11:07 AM in order to assist with your issues via our tech / repair team.
Fast delivery.
Fast delivery.
communication is difficult if any issues.
Good products good prices
very happy 😊
21 December 2022
Reply from ZIMX.UK
Thank you for your feedback! We're glad to hear you enjoyed our fast delivery, good products, and prices. We apologize for any communication difficulties you experienced and appreciate your patience. Your satisfaction is important to us, and we're happy to see you're very happy overall 😊. If you need further assistance, please let us know!
Item was delivered on time.
6 September 2022
Excellent customer service quick…
Excellent customer service quick delivery..haven't used items as of yet Christmas purchase
1 November 2021
Reply from ZIMX.UK
Many thanks for your review. We are always available should you have any issues with your order.
Live chat was very helpful and answered…
Live chat was very helpful and answered my questions very quickly.
The product also arrived in a prompt Manner, well packaged and is of great quality.
First time that I have used the company however will definitely use them again if required.
29 October 2021
Reply from ZIMX.UK
A big thanks for your great review.
The transaction and delivery went…
The transaction and delivery went without any issues. A+
30 October 2020
Reply from ZIMX.UK
Many thanks for your great review
Best Hoverboard Company in UK Shipping…
Best Hoverboard Company in UK Shipping Service Very Fast
30 September 2020
Unprompted review
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