Zinga Entertainment Reviews 257

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

I’m very impressed with the efficiency and attention to detail shown here. The process was seamless, and the final result exceeded my expectations. They clearly take pride in their work and value thei... See more

Rated 5 out of 5 stars

Had never ordered from Zinga before but found them when they were stocking Loki Funko Pops. Couldn’t be more happy, orders took a little longer than expected due to preorder dates changing but custom... See more

Rated 5 out of 5 stars

Received my first order from Zinga and am very pleased with my purchase! Nice and securely packaged in a box which was filled with four items (2 pops, 2 sodas). Pops were each individually wrapped in... See more

Rated 1 out of 5 stars

Order placed 28/1/2025 (yes, a year ago!), last contact from company in June saying one of items in order had been delayed, so I waited as I'd had no problems with Zinga before. Now I just want the i... See more

Company replied

Company details

  1. Toy shop
  2. Collectibles Shop
  3. Hobby shop

Written by the company

Shop all the latest releases from Funko, Pokemon TCG, Loungefly and Magic the Gathering. You'll find the best Pop! Vinyl prices starting at £9.95 with safe & secure packaging!


Contact info

3.9

Great

TrustScore 4 out of 5

257 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Awesome little guys

Awesome little guys - grest value for money and worth the wait to get them.

26 January 2024
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Reply from Zinga Entertainment

Hey Tina,

Thank you so much for taking the time to leave a review, you've made our day! We really appreciate your feedback.

Have a great day!

Rated 5 out of 5 stars

Fantastic Funko

Great for all your Funko needs and great customer service

8 January 2024
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Reply from Zinga Entertainment

Hey,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great day!

Rated 5 out of 5 stars

I've bought a few things from Zinga

I've bought a few things from Zinga, mainly collectable items, everything I've received has been in pristine condition, on pre orders they keep you updated-even when there's been any delays, excellent company and will continue to shop from them

2 January 2024
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Reply from Zinga Entertainment

Hey,

Thank you so much for taking the time to leave a review! We really appreciate your feedback and we're so happy to hear your items have all arrived safely.

Have a great day!

Rated 3 out of 5 stars

Was I scammed.......Waited for items on…

Was I scammed.......Waited for items on back order.... understand that.
But when items despatched I received tracking info.
Days later tracking says delivered.sorting office that supposedly delivered was 260 miles away (long walk for postie) waited on phone to royal mail for 50 mins only to be told items returned to sender.
Emailed zinga a few times but no one getting back to me.ITEMS NOW ARRIVED....ROYAL MAILS FAULT??

18 December 2023
Unprompted review
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Reply from Zinga Entertainment

Hey Keith,

We are really sorry for the delay in getting back to you over the Christmas break. I see we have since gotten back to your emails to try our best to help resolve the issue for you and that your parcel has now been delivered.

We appreciate you updating your review here, although we are still not content with the below par experience you've had with our store on this occasion due to this error we've had with Royal Mail so I am going issue a £5 gift card to you via email in hopes that you can give a second chance in the future to showcase the speedy shipping times we aim for all our customers to experience when ordering with us.

I'm relieved your parcel did eventually arrive with you and I hope your items arrived safely.
All the best!

Rated 5 out of 5 stars

Great company

Placed a pre-order which was promptly despatched and delivered once they had received stock. Quick response to email as well.

15 December 2023
Unprompted review
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Reply from Zinga Entertainment

Hey,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great day!

Rated 5 out of 5 stars

Fast delivery and great price

Fast delivery and the best price I could find for the Blackpink pops, would definitely recommend.

24 November 2023
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Reply from Zinga Entertainment

Hey,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

We hope you have a great Christmas!

Rated 3 out of 5 stars

Good quality item but bad pre order

I did receive my items and they are good quality but I received them a month later then it originally stated and it took me emailing them for to provide me with an update so even though I pre ordered these they had already been in stores for around a month before I got mine

24 November 2023
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Reply from Zinga Entertainment

Hey Megan,

Thank you so much for taking the time to leave a review! We really do appreciate your feedback here.

I truly sympathise that the delay to pre-order is disappointing as our stock for 1 of the 2 items you purchased did arrive a couple weeks later than we initially expected.

Although these delays are out of our control, as we are only able to fulfil your order once the manufacturer (Funko) has released our shipment of this item, the reason all our pre-order release dates are set as 'expected' or 'estimated' is because Funko does not set any exact release dates for their products. On top of this, Funko can release stock to retailers at varied times.

However we will definitely take your feedback on board to ensure we keep customers updated on product delay as much as possible.

Best wishes!

Rated 5 out of 5 stars

My order from zinga was delivered…

My order from zinga was delivered before the scheduled delivery date. I was very pleased with my order and would use zinga entertainment again.

26 October 2023
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Reply from Zinga Entertainment

Hey James,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great day!

Rated 5 out of 5 stars

Recently made a few purchases for some…

Recently made a few purchases for some funkos, but one of the orders were incorrect, within a few hours they fixed it immediately. Fantastic service and help would highly recommend buying from zinga.

1 November 2023
Unprompted review
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Reply from Zinga Entertainment

Hey Chris,

Thank you so much for taking the time to leave a review! We really appreciate your feedback. I'm glad we could help get this resolved for you.

Have a great day!

Rated 5 out of 5 stars

Good price

Good price, speedy delivery.

26 October 2023
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Reply from Zinga Entertainment

Hey,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

Rated 5 out of 5 stars

Great experience from pre order to…

Great experience from pre order to delivery can't find fault in anything

26 October 2023
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Reply from Zinga Entertainment

Hey Leigh,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

Rated 5 out of 5 stars

Great website and price!

Communication was great, queries answered promptly and all round an easy, ordering experience.

26 October 2023
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Reply from Zinga Entertainment

Hey Sammie,

Thank you so much for taking the time to leave a review! We really appreciate your feedback. I'm happy we could help.

Have a great weekend!

Rated 5 out of 5 stars

Happy

Pre-ordered and arrived on time with Comms. Can't fault from this experience.

26 October 2023
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Reply from Zinga Entertainment

Hey Chris,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

Rated 5 out of 5 stars

Thank you - he loves it

Very cute. Thank you

3 October 2023
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Reply from Zinga Entertainment

Hey Terri,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

Rated 5 out of 5 stars

Ordered a blind box

Ordered a blind box, chosevthe franchise, but not necessarily the character. Good price and fast delivery.

29 September 2023
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Reply from Zinga Entertainment

Hey Debbie,

Thank you so much for taking the time to leave a review! We really appreciate your feedback. I'm glad to hear you liked your mystery box!

Have a great weekend!

Rated 5 out of 5 stars

All good

First time ordering. Ordered pop figures. They arrived quickly and were well packed.

5 October 2023
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Reply from Zinga Entertainment

Hey Lea,

I'm happy to hear that your items arrived safely. Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

Rated 5 out of 5 stars

Fab service

5 October 2023
Zinga Entertainment logo

Reply from Zinga Entertainment

Hey,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

Rated 5 out of 5 stars

Fast shipping

3 October 2023
Zinga Entertainment logo

Reply from Zinga Entertainment

Hey Preston,

Thank you so much for taking the time to leave a review! We really appreciate your feedback.

Have a great weekend!

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