Zinus Reviews 8

I purchased a bed from this manufacturer on Amazon and couldn’t assemble it because the holes in the headboard and one of the legs were misaligned. It’s too awkward to return and I already had most of it assembled hence I didn’t want to return it and emailed the manufacturer to send me a new headboard. Two emails that I sent were ignored. Eventually I had to drill in the leg to increase the holes to make the screw go through the headboard. Now I don’t know how long this bed frame will last. I will never buy anything from this manufacturer again.

despicable company
despicable company - take ages to reply. refused to send out slats after sending incorrectly manufactured ones. been a week now without a bedframe and told now that I need to unbuild the entire frame and send back to amazon - THEN wait 15 days for a refund. THEN order and take time to build a new one. absolute joke They have caused me a world of stress. DO NOT BUY SAVE YOURSELF A HEADACHE

Bought "Zinus Quick Lock Metal Bed Frame Base - Queen" this week. The steel bedframe is of solid construction. It was easy to put together; all the bolts and a ratchet Allen key were provided. Instruction sheet was straightforward. My only criticism is that the factory omitted to install one piece of rubberised support on the main cross beam. (I made do with a piece of weather seal for windows/doors.)

I am in Australia. Zinus do not ship to Australia. I bought through their distributor - Bunnings Warehouse marketplace.

My experience with them was actually very positive, so I was surprised to find mixed reviews on here. The bed I ordered was relatively chear, given that it's actually solid wood, not any of that MDF that most other furniture seems to be made of. Once assembled the bed seems very solid and I love its simple minimalistic look (Tonja wooden bedframe). After the order I asked that the delivery address be changed and there was no issues with that either.

In April 2023 we bought a bed trough Amazon.
I never seen bedbugs before in my life! My husband ' s hand were bitten and we understood that we have bedbugs.
After one night on this bed, I saw the bedbugs for first time in my life.
Today is August 2024 and my family has a nightmare every night we ate fighting without results. I have allergies and I become ill because of the repellents used during a year and more.
On Monday we will threw it and we ordered a new one.
Not from them!
Nobody asked a compensation but the would not be able to compensate my health issues and nervous system.
Nightmare!

I recently bought a bedframe from Zinus, frame itself is fantastic and easily assembled. After purchase a customer service representative got in-touch to inform me of a promotion where I would receive a side table worth £50 for free and added this to my order. Absolutely flawless customer service, they even checked in to ensure the products had reached me safely (thank you Sofia!)

Bought bed frame and mattress from Zinus via Amazon. Delivered to completely wrong address and left with their neighbour. It's an absolute miracle that the 2 young men who returned to their house and found a King Size bed and mattress with their neighbour, were honest enough to search for the correct address and come to find the correct recipient. They helped me move the 2 extremely heavy items several hundred yards. Both seller and Amazon totally indifferent to the issue. NOT RECOMMENDED.

Promised and completed refund

On November 10, 2022, I purchased a mattress of Zinus brand through Amazon Spain, which in less than 6 months has sunk (deformed).

I think it was one of a kind, because before the purchase I saw a lot of positive feedback and reviews about Zinus mattresses.

I have to say that Zinus honored their promise of a refund...

Thank you all at Zinus UK