Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... See more
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See what reviewers are saying
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... See more
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... See more
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Company details
Information provided by various external sources
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Contact info
Unit 2 - York House, Avonmore Place, W14 8RW, London, United Kingdom
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
All good stuff!!
All good stuff!!! Will prob use again - thank you for the discount!
12 November 2018
Unprompted review
Reply from Zipjet
Dear Kudzanai,
Wow, thank you for the 5 stars and for your great feedback!
We hope we can continue to impress you!
Best,
Sophie From the Zipjet Team
Ok, but there are better options
The service was ok, but a little frustrating to be told 10 mins before the end of my allocated delivery slot that they would not be able to deliver that night. Received the next morning and the clothes were clean and folded, they did an ok job of the bedding
11 November 2018
Unprompted review
Reply from Zipjet
Dear David,
I am sorry to hear there was a delay with your order!
I can see from the notes on the order that the driver unfortunately had a vehicle breakdown, so we had to reschedule the delivery.
We hope this did not cause you too much inconvenience, and would truly love another chance to impress you in the future!
Best,
Sophie From the Zipjet Team
Very professional and excellent dry cleaning services
3rd or 4th time now I am using their service and I am very happy. I work in London but I live outside of London so i usualy book the collection from my workplace. Every time, i get someone very professional collecting or bringing back my clothes. Haven't had any issues or delays and i like the fact that they're keeping me updated throught the process. I definitely recommend their services.
11 November 2018
Unprompted review
Reply from Zipjet
Dear Malika,
Thank you for this incredible feedback!
We pride ourselves on convenience and great communication so it is great to hear you feel we provide a fantastic service.
Best,
Sophie From the Zipjet Team
Ruined clothes
My skirt is missing its decorative items, my jumpsuit is shrunken and two pieces of my clothing returned with the stains on it. Never again.
11 November 2018
Unprompted review
Reply from Zipjet
Dear Paulina,
I am so sorry to hear your items were returned in this way.
Please get in touch directly to support@zipjet.co.uk and send us some photos. We will look into this immediately.
Best,
Sophie From the Zipjet Team
Great service
Very good service. Only reason why it’s not five stars is because of the amount of wastage/plastic being used.
11 November 2018
Unprompted review
Reply from Zipjet
Dear Alex,
Thank you for your feedback, and for the four stars!
We would love to implement a more eco-friendly service in the future!
Best,
Sophie From the Zipjet Team
I couldn't recommend Zipjet more
I couldn't recommend Zipjet more. Amazing service and outstanding results. Completely 100% recommend. I will certainly be using their services again. Thank you.
9 November 2018
Unprompted review
Reply from Zipjet
Dear Hannah,
Thank you for this incredible review!
We are so happy to hear you are enjoying the services and hope we can continue to impress you.
Best,
Sophie From the Zipjet Team
Great service
9 November 2018
Unprompted review
Reply from Zipjet
Dear Tina,
Thank you for this great review!
Best,
Sophie From the Zipjet Team
Fab service!
9 November 2018
Unprompted review
Reply from Zipjet
Dear Shu,
Thank you for the five stars!
We hope we can continue to impress you!!
Best,
Sophie From the Zipjet Team
Timely arrival of pickup and timely…
Timely arrival of pickup and timely delivery. gets the job done. Don't have to drag around my laundry at 8.30am in the tube during rush hour!
8 November 2018
Unprompted review
Reply from Zipjet
Dear Kaustav,
Thank you for this five star review!
We will always be here to help!
Best,
Sophie From the Zipjet Team
Absolutely awful service
Absolutely awful service. Have been a loyal customer for over a year but service levels have slipped recently - last deliveries never happened on time and were a day or two late. Customer service is nowhere to be found (don’t even bother trying to call them, you’ll never get any answer on the phone). Don’t ever use them if you have a time sensitive need for your clothing back (e.g a business trip or event to attend). Much better alternatives now available in London so I will be taking my business elsewhere!
8 November 2018
Unprompted review
Reply from Zipjet
Dear Wladimir,
I am so sorry to hear of your recent experience with Zipjet!
You should always be able to get through to someone on the phone, and I am concerned to hear you were not able to. You can of course, also send us an email and we will get back to you as soon as possible!
I am very disappointed to hear the deliveries were not on time. Sometimes we require a little more time to make sure your items come back in a great condition.
We would truly love another chance to impress you.
Best
Sophie From the Zipjet Team
Late pick up and the driver appeared…
Late pick up and the driver appeared unwilling to cross the road to collect the items! Not a great dry clean on the suit, not a great ironing job on the short. In summary; not great, won’t use again and glad I didn’t pay full price
8 November 2018
Unprompted review
Reply from Zipjet
Dear Ninette,
I am really sorry to hear of your experience!
The drivers will always make every effort to come to your door unless the parking is a problem. I am also sorry to hear the cleaning was not great. If you can please send us some pictures to support@zipjet.co.uk, we will be happy to reprocess this for you.
Best,
Sophie From the Zipjet Team
My first time using Zipjet
My first time using Zipjet, and it offered a great service! On time, very clean and reasonably priced, too.
8 November 2018
Unprompted review
Reply from Zipjet
Hi Henry,
Thank you for your great review!
On time, clean and reasonably priced. This is exactly what we hope to achieve.
We look forward to your next order with us soon!
Best,
James from the Zipjet Team
Terrible. Absolutely awful
First it took over 36hours to get a pickup time. Confirmed a morning pick up and the driver didn’t make it in the 1.5 hour window. He was almost 30 minutes after the end of the window. I cancelled the order. Having left my laundry with the reception at my building, the driver shows up 15 minutes after I canceled and still picked up the laundry. I called customer service that evening and Sam assured me my laundry would be returned the next morning and there definitely would be no charge. So of course I was still charged. Pathetic program. I have filed a claim with my credit card company.
7 November 2018
Unprompted review
Reply from Zipjet
Hi Myles,
Thank you for your review.
I am sorry for the issues that you faced on your recent order. It appears that this was due to our driver making an error and collecting your order after it was cancelled by yourself. This was then itemised of course and you were charged. I will speak to Sam to see what went wrong here.
I hope you will give us another chance to impress you in the future.
Best,
James from the Zipjet Team
Just got to London
Just got to London , had traveled a far distance so needed a few suits done by Monday.. they picked up my stuff Saturday from the flat and within 24 hours it was back with me!
Very impressed
7 November 2018
Unprompted review
Reply from Zipjet
Hi Ryan,
Thank you for your great review!
This is exactly the service we aim to achieve. I hope you will give us another go again to take the hassle away from laundry!
Best,
James from the Zipjet Team
Continously great service
Continously great service - over 35 orders to date.
7 November 2018
Unprompted review
Reply from Zipjet
Hi Max!
Thank you for your great review.
I am glad you are enjoying using our service and I hope you will be using us for another 35+
Best,
James from the Zipjet Team
very quick and effecient
7 November 2018
Unprompted review
Reply from Zipjet
Hi James,
Thank you for your great review!
This is exactly the service we aim to offer, quick and efficient.
I hope you will use our service again soon.
Best,
James from the Zipjet Team
overcharged
I was charged repeatedly for items which I didnt leave for dry-cleaning. Zipjet also ruined two shirts of mine (worth 200 GBP each) and is only offering a refund of 15 GBP per item - Be careful with this company. Better alternatives available
7 November 2018
Unprompted review
Reply from Zipjet
Hi James,
Thank you for your review
Unfortunately I am unable to find you on our system as having a complaint. Please send us an email to support@zipjet.co.uk and we will be happy to take a look into this for you.
Best regards,
James from the Zipjet Team
Reply from Zipjet
Hi Ahmad,
Thank you for your review.
Looking at your order I can see that this had a double duvet along with 2 bed spreads. They are charged more than other bed linen due to the size and time needed to process etc. I am sorry that you feel this was unclear. The price list can be found on our website and app.
I hope that you will give our service another chance to impress you.
Best,
James from the Zipjet Team
I had a large blanket given it for…
I had a large blanket given it for cleaning. And I’m pretty sure it was not cleaned. Just folded and handed back in a bag.
6 November 2018
Unprompted review
Reply from Zipjet
Hi Javid,
Thank you for your feedback. I am sorry that you were unhappy with the quality of cleaning. We always do our best with stains but unfortunately are unable to guarantee 100% stain free. We would be more than happy to take the blanket back to give it another try for you.
Best,
James From the Zipjet team
Really fantastic service
Really fantastic service. Lovely man came to pick up clothes on time and bought them back clean and folded and very reasonable price. Highly recommended
6 November 2018
Unprompted review
Reply from Zipjet
Dear Kate,
Thank you for your feedback, this is great to hear!
We hope you will continue to enjoy using the services.
Best,
Sophie From the Zipjet Team
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