Booked a transfer on 22nd October from Krakow Airport to our hotel in Krakow ty west. Arrived 12.15am. No transport waiting. We were a party of ten. 4 children 2 senior 80+. Four adults. Telephoned. A... See more
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See what reviewers are saying
Alisa has been a true gem during our move from London to Miami. We had a hard time to arrange flying with our cats in cabin and she researched tons of airlines and rules tirelessly, made all needed ca... See more
Hello; I was served by Max; I would like to express my heartfelt gratitude for the five star professional service you rendered from the moment I started placing online bookings for my unaccompani... See more
Zippy Holidays I have booked my holiday for Dubai with Max Zippy Holidays for October 2025 and the way he has looked after me pin to point I mean each and everything. He’s really looked af... See more
Company details
Written by the company
Your Travel Your Way. We help the travelers find the perfect Holiday and Travel Plan Customized according to their requirements.
Contact info
Office No.7,2nd Floor Citygate House 246-250 Romford Road, E7 9HZ, London, United Kingdom
- 02039232255
- info@zippytravel.co.uk
- zippytravel.co.uk
3.7
Average
406 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Booked a transfer on 22nd October from…
Booked a transfer on 22nd October from Krakow Airport to our hotel in Krakow ty west. Arrived 12.15am. No transport waiting. We were a party of ten. 4 children 2 senior 80+. Four adults. Telephoned. After 25 minutes got an answer told to wait for a reply 20 minutes no reply. Rang again 10 minutes later answer told not coming. No alternative offered. Phone dead. Had to arrange 3 taxi at a cost to ourselves. Zip are refusing to repay cost. Because we did not get receipts from the taxi drivers. This is at 2 am in the morning in pouring rain. What sort of service are they supplying. Plenty apologies. But no action. Words are cheap our taxis and experience was not. If you are a good company you can sort this. Stand up and be counted. Ken lambert plus nine.
23 October 2025
Unprompted review
Left a review a few years ago (2022 &…
Left a review a few years ago (2022 & 2023) as I had received no response from the original employee I was in contact with (for months!) only for them to respond a few weeks ago asking me to contact them regarding my review and It’s now been about 2 months, I’ve left multiple messages via their website,with contact details to get the ball rolling and nothing. They’re only responding to reviews to get five stars On trustpilot. they’re not responding to actually solve any issues. Respectfully, only respond to my review if you’re actually going to give me my refund other than that don’t even bother.
29 July 2025
Unprompted review
Zippy Holidays
Zippy Holidays
I have booked my holiday for Dubai with Max Zippy Holidays for October 2025 and the way he has looked after me pin to point I mean each and everything.
He’s really looked after me and me needs especially me disabled.
Very fast service.
The room I requested Max at Two Seasons on Sheikh Zayed Road n I also have requested the view of Burj Ul Arab n a balcony as I will be going to attend another family wedding and plus celebrating my 50th.
This is the second time I m booking with Max Zippy Holidays from my first experience he’s the best.
Max thank you so much for taking time and tailoring my flights and hotel tailored to my needs.
I give you 10 star ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐ once again thank you so much. 😊
2 August 2025
Unprompted review
scammer be carful
scammer be carful, been reported to the police, they just change the adress and the name real scamer do not approche
4 July 2025
Unprompted review
Reply from Zippytravel
Hi Claude,
We're sorry to hear about your experience and take accusations like this very seriously. However, we believe this may be a misunderstanding or mistaken identity, as we operate transparently and within all legal guidelines. We have no reports or records matching your claim, and we would never condone any form of dishonest behavior.
We are committed to providing honest and high-quality service, and we encourage open communication to ensure customer satisfaction.
Regards,
Customer Support Team
New york new york
Excellent service provided by Peter very polite and went the extra mile to give us exactly what we wanted peter done a fantastic job and got the best deal for our new york trip for my 50th birthday. Peter communicated throughout the holiday making sure everything went smoothly and made us feel comfortable and safe whist we where in new york .he dealt with any problems direct with the hotel and made sure we had a fantastic memorable experience. I would recommend everyone to book with Peter at zippy travels for the best deals and experience without any problems we'll done Peter keep up the good work and thank you for an amazing experience
11 December 2023
Unprompted review
Reply from Zippytravel
Hi Zorawar,
Thank you so much for your wonderful review! We're thrilled to hear that Peter was able to make your 50th birthday trip to New York so special and stress-free. Going the extra mile is what we strive for, and it's great to know Peter's efforts made such a positive impact on your experience.
We’ll be sure to pass on your kind words to him. Your recommendation means a lot to us, and we’re so happy you had a memorable and smooth holiday.
Looking forward to helping you plan your next adventure. Thank you again for choosing Zippy Travels!
Regards,
Customer Support Team
No refund!!!!!
This holiday company seem good if it's going in their favour. I had to cancel my holiday and I was told you'll get your deposit back in 5 working days, 7 working days and then 8-10 working days. Absolute joke, please be careful!!!!
1 December 2023
Unprompted review
Reply from Zippytravel
Hi Chloe,
We're sorry to hear about your frustration regarding the refund process. We understand how important timely communication and clarity are, especially when plans change unexpectedly.
While we always aim to process refunds as quickly as possible, there are occasional delays due to supplier timelines and bank processing, which unfortunately are outside of our direct control. That said, we should have communicated this more clearly, and we sincerely apologize if expectations weren’t properly set.
Please reach out to us at 0203-923-2255 with your booking reference so we can review your case and ensure everything is resolved properly.
We value all our customers and are committed to learning from situations like this to improve our service.
Regards,
Customer Support Team
What an amazing trip Shahzad has…
What an amazing trip Shahzad has organize for us! It was all perfect. The hotel he booked for us in Paris was 100/100. Totally recommended and I can’t wait to book another Disneyland trip with Zippyholidays!
14 August 2023
Unprompted review
Reply from Zippytravel
Hi Maria,
Thank you so much for your kind words! We're thrilled to hear you had such a fantastic time in Paris and that Shahzad made everything perfect for you. We'll be sure to pass along your lovely feedback to him.
We can’t wait to help you plan your next Disneyland adventure with Zippy Holidays. see you again soon!
Regards,
Customer Support Team
Sam at Zippy travel was so helpful with…
Sam at Zippy travel was so helpful with my recent booking. He got me the best deal.
28 July 2023
Unprompted review
Reply from Zippytravel
Hi Evelyn,
Thank you for the great feedback! We're so glad Sam was able to help you find the best deal. We look forward to booking more amazing trips for you in the future!
Regards,
Customer Support Team
Peter has been incredibly helpful
Peter has been incredibly helpful, attentive, patient, and super efficient.
14 July 2023
Unprompted review
Reply from Zippytravel
Hi Tiffany,
Thank you for your kind words! We're so pleased to hear that Peter provided such great service. We’ll be sure to pass this on to him—he’ll really appreciate it!
Regards,
Customer Support Team
Thanx to Mr Kamal Kumar
Thank you Mr Kamal Kumar for your excellent service. I will continue to book through your agency when I want to travel
7 July 2023
Unprompted review
Reply from Zippytravel
Hi Limdiwe,
Thank you so much for your kind words! We're delighted to hear that Mr. Kamal Kumar provided excellent service. We truly appreciate your loyalty and look forward to helping you with your future travels!
Regards,
Customer Support Team
Perfect Service
I really appreciate the kind service and continual spirit of helpfulness. Thank you so much Peter for a great service.
8 June 2023
Unprompted review
Reply from Zippytravel
Hi Sanjay,
Thank you for your kind words! We're so glad to hear Peter's helpfulness and service made a positive impact. We'll be sure to pass along your appreciation.
Regards,
Customer Support Team
Ian is a superstar
Ian is a superstar
Listens, understands with endless patience :)
Top man
ThankYou
30 May 2023
Unprompted review
Reply from Zippytravel
Hi Sadiq,
Thank you for the fantastic feedback! We’re so happy to hear that Ian took such great care of you. He truly is a superstar! We'll be sure to share your kind words with him.
Regards,
Customer Support Team
Amazing services
Amazing services, good prices, and comfortable installments, and the employees respectfully meet the requests of their customers. I will continue to book through this agency when I want to travel, and I advise all my friends to deal with it.
22 May 2023
Unprompted review
Reply from Zippytravel
Hi Egbal,
Thank you so much for your wonderful review! We’re thrilled you’re happy with our services, prices, and flexible installment options. It means a lot to know you feel well taken care of, and we truly appreciate your recommendation. We look forward to helping you and your friends with future travel plans!
Regards,
Customer Support Team
Great customer Experience
Patience,Dedicated staff with great customer service Skills.
27 March 2023
Unprompted review
Reply from Zippytravel
Hi Jules,
Thank you for your kind words! We're proud of our dedicated team and so glad you had a positive experience. We look forward to assisting you again soon!
Regards,
Customer Support Team
Good customer service
Peter has been very helpful with our travel booking. He provided a very good customer service.
19 June 2023
Unprompted review
Reply from Zippytravel
Hi Sangita,
Thank you for your lovely feedback! We're glad to hear Peter was so helpful and provided great service. We'll be sure to pass on your kind words.
Regards,
Customer Support Team
Highly recommend .Mr Ian
Staff are cooperative, flexible and helpful.Well customer service.IAN with whom i deal was so humble.He managed everything so perfectly.I recommend everyone, Whenever they plan about travelling please go through zippy travels.
22 October 2022
Unprompted review
Reply from Zippytravel
Hi Riya,
Thank you so much for your kind words and recommendation! We’re delighted to hear that Ian provided such a smooth and positive experience. Your support means a lot to us, and we look forward to helping you with many more trips in the future!
Regards,
Customer Support Team
Hi I booked with Kamal Kumar I always…
Hi I booked with Kamal Kumar I always book this company very reliable and really helpful and great service he's great gets me great deals can't wait to go on my next holiday I just book with him thank you kamel 🌞🏖️🧳✈️Laura erim
10 July 2023
Unprompted review
Reply from Zippytravel
Hi Laura,
Thank you so much, Laura! We’re thrilled to hear that Kamal Kumar continues to provide you with great service and deals. Your loyalty means the world to us, and we can’t wait to help you plan your next holiday. Wishing you an amazing trip ahead!
Regards,
Customer Support Team
I was assisted by Peter Johnson
I was assisted by Peter Johnson, great service. He was happy to help when I needed to make some changes as well. Highly recommend him.
10 July 2023
Unprompted review
Reply from Zippytravel
Hi Sbahle,
Thank you for your kind words! We're so glad Peter Johnson was able to assist you and make the process smooth even with the changes. Your recommendation means a lot, and we look forward to helping you again in the future!
Regards,
Customer Support Team
I booked my ticket again with Kamal…
I booked my ticket again with Kamal Kumar.He is very professional and I would recommend Kamal to friends and collegues.
Emily Cherry
10 July 2023
Unprompted review
Reply from Zippytravel
Hi Emily,
Thank you for your continued trust and for booking with us again! We’re glad to hear Kamal Kumar provided you with professional service. Your recommendation means a lot, and we look forward to assisting you and your friends in the future!
Regards,
Eric
Max Williams at Zippy travel has been…
Max Williams at Zippy travel has been helping us for the last 6 years and never lets us down
He has now got us tickets for October to Cape Town
Well done Zippy and we’ll done Max
2 February 2023
Unprompted review
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