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ZIPTRANSFERS Reviews 9,153

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TrustScore 4 out of 5

4.2

Taxi service
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Review summary

Created with AI, based on recent reviews

Looking at 1,114 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its professionalism and reliability, highlighting the helpfulness and friendliness of the staff. Many people appreciate the ease of the booking process and the overall smooth experience, frequently noting the punctuality of drivers and the comfort of the vehicles. However, some customers also noted issues with the delivery service, experiencing delays or difficulties in locating their drivers upon arrival. A few other people also felt that the booking process could be inconsistent, with some instances of vehicles not matching what was booked or last-minute cancellations due to supplier problems.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency, professionalism, and reliability... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the drivers for being polite, friendly,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise drivers for being on time,... See more

Location

Reviewers mention ambiguous feedback about location. While many customers praise the drivers for being on... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We have been using this company now for 8 years, never a problem. They are very professional and friendly drivers.we a,ways book a return transfer, If ever they are delayed for any reason they always... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more

Company details

  1. Taxi service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!

Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lanzarote Airport transfer

Driver on time for both outward and return journey. Have used Zip many times and they are very reliable and competitively priced, and would highly recommend. Will be using them again soon.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

The driver didn't show up..

The driver didn't show up..
But I got great help from the operator and they called a taxi for us. The extra expenses are reimbursed in full.
We have travelled numerous times before with ZipTransfer and never had any problems prior to this incident.

8 February 2026
Unprompted review
Rated 3 out of 5 stars

Lanzarote experience

price good and competitive -collection arrangement at airport worked smoothly -dropped off wrong location -very close but wrong - big well established hotel -no excuse and no subsequent apology

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to find at the airport

Easy to find at the airport, very helpful drivers. No need to contact them,they keep in touch and let you know when they are due.
I have used them loads of times now and totally satisfied with the service and price.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Vilaflor transfers

The transfers to and from my hotel in Vilaflor went perfectly. The drivers were friendly and professional. I will be happily using this service again

9 December 2025
Unprompted review
Rated 1 out of 5 stars

waiting over an hour on our transfer…

waiting over an hour on our transfer from airport to hotel, on the way home we had a private pick up which didn't turn out that way they collected four other people from a different hotel .

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Recommend Zip Transfers

A bit of a queue at the desk in the airport, but friendly, efficient drivers both ways and arrived to pick us up from the hotel on time. Have booked Zip transfers previously and wouldn't hesitate to book again in the future. Good price and recommended.

30 November 2025
Unprompted review

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