zitahli.com Reviews 27

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

love the luggage strap . its very durable and love the rainbow colors. it keeps my luggage closed and secure and def sticks out so makes your luggage easy to spot. the luggage tag is ina little leathe... See more

Rated 5 out of 5 stars

My husband had already purchased several Zitahli items. His favorite is the wallet! But recently I had a need for a new carry-on sized (20-inch) suitcase. The hardshell Trekmate Pro was the perfect si... See more

Rated 1 out of 5 stars

They sent me a wrong product, and to a wrong address. The address I wanted it shipped was obiously there in the order form, yet it came to my addres. Its been two weeks since i contacted, but its... See more

Company replied

Rated 5 out of 5 stars

A few weeks ago, I ordered the Zitahli Cityprotector backpack, and I'm impressed. It's incredibly durable, fits my laptop perfectly, and has been a lifesaver for my business trips.

Company details

  1. Bag shop
  2. Bags and luggage shop
  3. Fashion accessories shop
  4. Handbags Shop
  5. Luggage Shop
  6. Outdoor clothing and equipment shop

Written by the company

Elevate your style with Zitahli's men's essentials. Meticulously crafted wallets, luggage, bags, and accessories for unique sophistication. Shop now!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Great Wallet at a Great Price!

A Great Wallet at a Great Price!
I had seen the zitahli wallets advertised on IG and other sites and knew I needed a new one. This upgraded Nova Elite Men's Wallet checked every box:
-Compact Check!
-Secure (RFID protection) Check!
-Well-made Check!
-Extra features (embossed initials) Check!

But there's more: the attention to detail was great! It came well-packed in a great looking gift box. Inside was a fabric pouch holding the wallet. And there were a few other surprises. But I am not going to give it all away. Buy one so you can find out for yourself!

23 July 2024
Unprompted review
zitahli.com logo

Reply from zitahli.com

Thank you for placing your trust in Zitahli. We truly value your support.

Rated 5 out of 5 stars

High-Quality and Stylish Travel Gear with Excellent Customer Service

I recently purchased a backpack and a duffel bag from Zitahli, and I couldn't be happier with my experience. The quality of the materials is top-notch, and both items are incredibly stylish and functional. The backpack has been perfect for my daily commute, while the duffel bag has made weekend trips a breeze. I had a question about my order and contacted their customer service - they were incredibly helpful and responsive. The attention to detail, thoughtful design, and excellent customer service really stand out. Highly recommend Zitahli for anyone looking for durable and stylish travel gear.

23 July 2024
Unprompted review
zitahli.com logo

Reply from zitahli.com

Thank you for placing your trust in Zitahli. We truly value your support.

Rated 1 out of 5 stars

After giving me a refund

After giving me a refund. ( That was only offered as a bribe to remove my initial bad review) And after I told them I didn’t want any pack’s or complimentary wallet for free, because of the quality. Their Emails became extremely unprofessional! They actually told me and I quote: “Never mind, you can offer this to those Welfare agencies or homeless people, thank you!” A slam to California and the USA. This is why I wouldn’t normally purchase directly from China. They are set up as if a US business. I have no problem buying things made in China. I just always have problems when purchases shipped from China. They do not divulge it is coming from China. Until you look at your PayPal purchase ( then it’s all Chinese writing ) In any case, I only responded back with this new bad review, once they became unprofessional and nasty with me.
I do not recommend! Packs I rejected were so ill conceived! ( who makes cable ports for looks? ) There is a cable port for headphones. Without any hole in pack material for said cable port??? I’m not poking a hole through new pack material’s!

Response update:
Don’t try and switch this around. It was you who first got nasty with me. My ‘middle finger’ was in reaction to your inappropriate comments. Which I copied and pasted. Your version is actually not true or how it was stated. Don’t believe this seller or waist hard earned money on ill conceived packs.

6 July 2024
Unprompted review
zitahli.com logo

Reply from zitahli.com

Here is what the fact is, after we knowing that this parcel is a little urgent, we shipped you an extra bag freely from the GA warehouse, the first parcel arrived on time (Jul 18, 2024 2:23 PM Delivered), and the replacement also arrived the next working day, but you said you don't like the bag, so we made a full refund for you soon. At that moment you are satisfied with the whole process, and I also suggested you to donate the extra bag to others who need this, but you reply with an impolite middle finger and Inappropriate language and leave a bad review on this platform.
Zitahli is always aiming to create a happy life for our customers, We are committed to creating a better life and excellent product experience for our customers. We love and accept all valuable suggestions from our customers, but we do not accept any unfair prejudice.

Rated 5 out of 5 stars

Zitahli is a brand of elegance and perfection!

Zitahli is a brand of elegance and perfection! I love my travel suitcases! They are very easy to transport and store, they have an expandable capacity. My family and I love traveling and we always have our zitahli luggage sets with us! The wallet is perfect and luxurious for my husband! They are high quality leather items. I love Zitahli!! I highly recommend them

30 June 2024
Unprompted review
Rated 5 out of 5 stars

A Personal Shopping experience.

First off, Quality!
Customer Service is Excellent.
Actual communication With A
Human.
What Really impressed Me, was a hand Written Thank You note to Me, in My Package.
This is an old School type Professional Business in a
complicated Shopping industry.
So, if You Want Quality from A Business who Cares about Their Customers, Your Search has Ended at Z-itahli

14 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look