Zonar Reviews 

272
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eithe... See more

Rated 4 out of 5 stars

I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... See more

Rated 5 out of 5 stars

Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... See more

Rated 5 out of 5 stars

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... See more

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3.8

Great

TrustScore 4 out of 5

272 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(272)

24 reviews in the last 12 months

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Rated 4 out of 5 stars

Did great

Did great, was very clear spoken. Wish it went over maintenance tab more but great for a entry lesson.

28 April 2023
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Reply from Zonar

Thanks for the great review Kolby. We'll have one of our trainers reach out to cover the Maintenance tab in more detail. Thanks for being a GPS Trackit customer!

Regards,
GPS Trackit Customer Experience Team

Rated 3 out of 5 stars

Needs more first-time user information

Maybe I misunderstood the goal of today's session, but I needed more information relating to setting up our system for first-time use. We were 38 min. into my video recording of the session when we were instructed to click on ACCOUNT first in order to set up TAGS, DRIVERS, and USERS.

25 April 2023
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Reply from Zonar

Hi Rhonda, Thank you so much for the valuable feedback regarding the training session. We will have one of the trainers reach out to set up a one-on-one session and cater it to your specific needs. We'll share the feedback with the team as well.

Thanks,
GPS Trackit Customer Experience Team

Rated 5 out of 5 stars

Online Training

Online training was very beneficial and informative.
Savannah was very thorough so few questions were needed.

17 April 2023
Rated 5 out of 5 stars

Live experience

What was beneficial to me was the fact that I could watch what was being done instead of just listening.

13 April 2023
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Reply from Zonar

Thanks for the five stars Margie!

Rated 3 out of 5 stars

It is difficult to navigate

It is difficult to navigate. We have trouble with the ELD units that plug into the trucks. I have to call to get the quarterly mileages.

6 April 2023
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Reply from Zonar

Hi Dwight, thank you for the review. We want to make sure you feel comfortable using our platform. One of our trainers will be in touch to provide one on one training.

GPS Trackit Support Team

Rated 5 out of 5 stars

Training - GPS Trackit

Savannah was knowledgeable of the GPSTrackit Program. She was on time, patient, and kind. Savannah provided pertinent answers and explained the system thoroughly. I am more comfortable using GPS Trackit. Thank you very much, Savannah.

10 April 2023
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Reply from Zonar

Thank you so much for the excellent review Cynthia! We'll definitely share the Kudos with Savannah. Please let us know if you need anything. Our support team is available 24x7.

Kind Regards,
GPS Trackit Customer Experience Team

Rated 5 out of 5 stars

Luke Tillisch has been great!

Luke Tillisch has been absolutely phenomenal. I was ready to be done working with you folks... he listened and addressed the issues. He is prompt and does what he says. Great team member you got there!

6 March 2023
Unprompted review
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Reply from Zonar

Sean, We're thrilled to know Luke was able to restore your faith in our company. Thank you for the 5 star review!

Regards,
GPS Trackit Support

Rated 5 out of 5 stars

So far was easy..I stayed for the main…

So far was easy..I stayed for the main focused that I needed to know..then I got off but when I needed an answer she responded fast.. she was on point as always..ty for the teaching a beginner like me. 5 🌟 stars

27 March 2023
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Reply from Zonar

Thank you for the 5* review Monique! We know you'll find value in the platform. Please, reach out if you have any more questions.

Thanks again,
GPST Customer Experience Team

Rated 3 out of 5 stars

Very hard platform to navigate

Very hard platform to navigate not as simple as other GPS tracking company,
great customer service, great support but you need to do something on your own very difficult.

22 March 2023
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Reply from Zonar

Hi Zack, Sorry to hear you're finding the platform difficult to manage. We definitely want to know more about how we can improve our product to help you and your company be more successful. We will have our trainers reach back out to provide additional one on one training. We appreciate the positive review of our customer service.

Thanks,
GPS Trackit Customer Support

Rated 3 out of 5 stars

The program is a good program but the…

The program is a good program but the training has been pretty hit-and-miss not covering the topics that I need.

14 March 2023
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Reply from Zonar

Hi Jon, Thanks for the feedback regarding the group training. We will have one of our trainers reach out to schedule a private one-on-one session to address any topics you'd like to cover. Thanks again for your review.

GPS Trackit Support

Rated 5 out of 5 stars

Eric did a great job going through…

Eric did a great job going through basic information's about GPS Trackit!
I was amazed at what this could do! Unfortunately this is too much information for my position, I do sales and it will be easier for me to reach to the driver ( by a phone call )to see what is ETA will be. I'm sure my company will benefit more out of this. My needs are different, I get calls from my customers to see where their delivery is at, we are a local bakery ( with seven 24 feet box truck )doing fresh daily delivery.
Thank you!

21 March 2023
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Reply from Zonar

Thank you for the great review Bernard. We appreciate the 5*s. We're here for you and your company. Let us know if there's anyone else you'd like us to reach out to for additional training on GPS Trackit!

GPS Trackit Customer Experience Team

Rated 5 out of 5 stars

Five star company with great products and support.

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work with. It's rare in an era of short staffing to receive great Support and Service. Thank you.

16 March 2023
Unprompted review
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Reply from Zonar

Hi Tim - Thank you 5x. We appreciate the kind words about Trevor and the rest of the team here at GPS Trackit. We're here for you if you need us.
Thanks for the 5-star review!

GPS Trackit Support Team

Rated 5 out of 5 stars

needed help and got it

I'm new here and everyone has been so very helpful. I can call in and ask for help and get it without fail. nice, easy to talk to people that really want to help. They walk me through the steps to get the help I need and explain to me in a way that doesn't make me feel crazy for calling in and asking in the first place. So glad I made the switch.

14 March 2023
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Reply from Zonar

Hey Rick! Thank you so much for the great review. We appreciate the kind words about our Customer Support team. We're glad you made the switch too!

GPS Trackit Customer Support Team

Rated 5 out of 5 stars

Great presentation

The topics covered were applicable to functions I need. The pace was good - not to fast, but not dragging. Very informative and easy to follow

6 March 2023

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