The customer service is incredible! An item developed a fault, but this was resolved instantly by the team, and a replacement sent out. Amazing service. Thank you.
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Very good customer service. Delivery to Jersey is always a bit manic with the GST. Very refreshing to see that they took their time to find out the reason why Jersey Customs held off delivery - admitt... See more
My new Aspire wetsuit more than delivered in terms of specifications. Top priority was ease of getting it off. I could not believe how smoothly I could do this. Next priority warmth. It was like a... See more
I recently had some issues with my Zone3 Heat-Tech gloves and socks after 6 months of regular use. The seams started to unravel, which was disappointing given the initial quality feel of the produ... See more
Company replied
Company details
Written by the company
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Contact info
1 Tannery House, Tannery Lane, GU23 7EF, Send, United Kingdom
- customerservice@zone3.com
- zone3.com
4.6
Excellent
557 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
enjoying the products and very…
enjoying the products and very responsive service.
24 December 2025
Unprompted review
Warranty Claim - Excellent Service
A couple of unexpected tears in the groin area of my lightly used Zone3 buoyancy shorts led me to the Zone3 warranty folks. After a couple quick email exchanges, one showing a photo of the tears, my replacement order was on the way! Their customer service, in my experience, was fast, no fluff, and painless. When you pay $99 for a product, you expect greatness all around. Despite the fabric snafu, greatness was achieved here. Thanks Zone3!
22 December 2025
Unprompted review
Reply from ZONE3
Hi,
Thank you for taking the time to leave a review. While we’re sorry to hear about the issue with your buoyancy shorts, we’re pleased that it was resolved quickly and to your satisfaction.
Please don’t hesitate to get in touch if you need any further assistance.
Best wishes,
The ZONE3 Team
Purchased a swim the serpentine hoodie…
Purchased a swim the serpentine hoodie which took over 2 months to get. Sam from Zone 3 was great in keeping me informed and going the extra Mile to make sure I finally received my order. Many thanks Sam.
4 December 2025
Unprompted review
Reply from ZONE3
Hi Steve,
Thank you for your review. We're sorry to hear about the delay with your hoodie, but we're thrilled that Sam was able to help resolve the situation. We'll be sure to pass on your kind words to him.
If you need anything further, please don’t hesitate to get in touch.
Kind regards,
The ZONE3 Team
Excellent communication
Excellent communication! Fast delivery! Highly recommend!
4 December 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to share your thoughts. Your kind words mean so much to us.
Best regards,
The ZONE3 Team
I have been a loyal Zone3 customer for…
I have been a loyal Zone3 customer for nearly a decade using their Activate trisuits but I have to say that I have been recently disappointed. The Lycra in my last two suits has failed very quickly (1-2 months) leaving me with that “swimming in a sleeping bag” feel. My personal view is that the fabric is now not as robust as before. Customer service give the strong impression that their swim kit is not designed for regular daily swimming. My bad. Oh well…off to Speedo after nearly a decade with a UK company.
2 December 2025
Unprompted review
Reply from ZONE3
Good afternoon, Stephen,
Thank you for taking the time to leave a review.
We’re sorry to hear about the issues you’ve experienced with your trisuit.
After thoroughly reviewing your case and your interactions with our customer services team, we’re confident that our policy has been applied correctly and consistently.
We understand that the trisuit you recently purchased was an Activate model. However, the photos provided clearly showed a different trisuit from our discontinued Aquaflo range.
We would also like to clarify that the product in question is a trisuit, not a swimsuit. While it can be used in the water, it is not designed for daily use. We do offer alternative products in our range that are better suited to frequent swim sessions, and we’d be happy to provide more information on these if helpful.
Please don’t hesitate to get in touch if you require any further assistance.
Kind regards,
The ZONE3 Team
Excellent service from Adam
Excellent service from Adam, he was super helpful and helped me resolve my issue straight away. Thank you
28 November 2025
Unprompted review
Reply from ZONE3
Good afternoon, Amy,
Thank you for taking the time to leave such a wonderful review.
We’re thrilled to hear that Adam was able to assist you, and we’ll be sure to pass your kind words on to him.
Our customer service team is always here to support you, so please don’t hesitate to reach out if there’s anything else you need.
Kind regards,
The ZONE3 Team
Adam in customer service gave excellent…
Adam in customer service gave excellent service resolving a returns issue.
27 November 2025
Unprompted review
Reply from ZONE3
Hi Andy,
Thank you for taking the time to leave a review.
We’re thrilled to hear you had such a positive experience with our customer service team, and we’ll be sure to pass your feedback on to Adam.
If there’s anything else we can assist with, please don’t hesitate to get in touch.
Warm regards,
The ZONE3 Team
Communicative and really helpful
25 November 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you so much for your kind words, they really do mean a lot to us.
Best wishes,
The ZONE3 Team
Cat's Meow !
Responsiveness and efficiency were peerless.
Product exceptional.
Cat's Meow !
25 November 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for the wonderful feedback! We're delighted you enjoyed both the service and the product.
All the best,
ZONE3
Amazing Customer Service
The neoprene buoyancy shorts have been a great help to my swimming and i was gutted when i had an issue/damage with them. Zone3 customer service was fantastic, they gave a super quick reply and actioned the request. Thank you 🙏
21 November 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review, your kind words really do mean a lot to us.
We're delighted to hear about the positive experience you've had with our customer services team too. We hope the replacement shorts help get you back in the water ASAP.
Please don't hesitate to get back in touch if any further assistance is required.
Kind regards,
The ZONE3 Team
Vapour goggles falling to bits
I could review my purchase, or Zone 3, or the help I was given when there was a problem.
I have long been a wearer of their Vapour goggles, a
nd have recommended them to friends. then the lens came out of one eye, one pair. because they were most probably old, they were assumed to be out of warranty.
but then it happened again, the lens came out, but this time the left, rather than the right eye. I was immediately offered a replacement, whichI accepted. However Zone 3 did not suggest they would take any other steps to find out why it happened twice. That strikes me as a problem with the manufacture, and I hope it doesn’t keep happening.
The person I dealt with, Drasti, was excellent.
18 November 2025
Unprompted review
Reply from ZONE3
Good afternoon, Naomi,
Thank you for taking the time to leave a review.
We’re sorry to hear about the issues you experienced with your Vapour goggles. Although we’re pleased we were able to resolve the matter, we regret that you felt we didn’t take your concerns seriously.
Please be assured that we value all feedback and will be reviewing this further with our product development team. We’ll also be sure to pass on your thanks to Drasti — she’ll be delighted to know she met your expectations.
If you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3
Great customer service.
I had an issue with a product I’d bought and Adam listened, addressed the issue and sent a replacement to me. Very happy with the service.
20 November 2025
Unprompted review
Reply from ZONE3
Good morning,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear about your interaction with Adam and that he was able to resolve the situation for you.
We’ll be sure to pass your kind words along to him.
Best wishes,
The ZONE3 Team
Fabulous customer service
Fabulous customer service . I was unsure about the fitting/ size . I sent in photos. I got a detailed informative email plus a phone call. Essentially I had the correct size but needed to tweak it a little. Polite, and quick responses.
10 November 2025
Unprompted review
Reply from ZONE3
Good morning, Susan,
Thank you for your review and your kind words — they truly mean a great deal to us.
We’re delighted to hear about your positive experience with our customer service team, and we’ll be sure to pass your feedback along to them. We take great pride in the level of service we provide, so it’s wonderful to know we met your expectations.
All the best,
The ZONE3 Team
Francesca
I thank Adam from Zone 3 Customer Service for his professionalism and dedication. It's not easy to find people who do their job with diligence and customer care.
Thank you so much, Adam.
19 November 2025
Unprompted review
Reply from ZONE3
Good morning, Francesca,
Thank you so much for taking the time to leave a review. Your kind feedback means a great deal to us, and we’ll be sure to pass your comments on to Adam and the CS team.
If you need any further assistance, please feel free to reach out — we’re always happy to help.
Best wishes,
ZONE3
Seasonal wetsuit rental
I rented a seasonal wetsuit from Zone3 which was really straightforward and good value. Instructions were clear and when I didn't get an automatic update following the return, I received an incredibly prompt follow up by email to resolve and finalise the return. I will be looking to purchase a wetsuit next season and will happily give Zone3 the business in future.
18 November 2025
Unprompted review
Reply from ZONE3
Good afternoon, Jamie,
Thank you for taking the time to leave a review — your kind words truly mean a great deal to us.
We’re delighted to hear that you had a positive experience with our seasonal rental wetsuit and that our customer service team was able to assist you with the return process.
We look forward to welcoming you back next season. If there’s anything else we can help with in the meantime, please don’t hesitate to get in touch.
All the best,
The ZONE3 Team
No show items
Ordered a hoody from
Them on 21st September and despite numerous emails I haven’t received it or a refund. Customer service is quick to reply but I am still £45 down after nearly two months. A couple of days after posting this zone3 have now issued me a refund. Still a negative experience
13 November 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the difficulties you’ve experienced with your order. After reviewing your case, we can confirm that the item was purchased on a pre-order basis, with an expected delivery in October. Unfortunately, there have been unforeseen delays with the delivery, and we sincerely apologise for the inconvenience this has caused.
Please be assured that we are in active communication with our supplier to resolve this as quickly as possible, and our customer service team will continue to monitor your order and provide updates as soon as new information becomes available.
If you need any further assistance in the meantime, please don’t hesitate to contact us.
Kind regards,
ZONE3
Magic Moment
I wanted to return something to another Company, and I made a mistake and I sent my Item to 3zone. In spitze that the were not obliged to help me, they made Sure that I was informed and poster my 200 Euro Item back to me. That is the kind of service known as the Magic Moment. Thank yor 3Zone. PS . My Titanium Outdoor swimming suit gave me a lot if Joy aswell.
8 November 2025
Unprompted review
Reply from ZONE3
Hello,
We appreciate your review and are happy we could make things right.
If you need any more help, don’t hesitate to contact us.
Kind regards,
The ZONE3 Team
Zone3 customer service is exceptional
Zone3 customer service is exceptional. I had to return an item I’d purchased and Adam was absolutely amazing. Efficient, quick replies, clear instructions, and the fastest refund process I have ever experienced.
5 November 2025
Unprompted review
Reply from ZONE3
Good afternoon, Esther,
We’re delighted to hear about your positive experience with our customer service team, and we’ll be sure to pass your kind words on to Adam.
We take great pride in the level of service we provide, so it’s wonderful to know we’ve met your expectations. Please don’t hesitate to get in touch if you need any further assistance.
Kind regards,
ZONE3
Great products, great service!
Great products that look the part and do the job! Very responsive to queries and great after sales service! A very easy five stars.
1 November 2025
Unprompted review
Reply from ZONE3
Hello David,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear about your great experience and that you’re pleased with the products themselves.
Thank you once again for choosing to shop with us.
All the best,
The ZONE3 Team
Zone3 customer service is fabulous
Zone3 customer service is fabulous! I had a query regarding an item I’d purchased and Drasti was brilliant and resolved it within a couple f emails. I’ve bought quite a few items recently for outdoor winter swims and the price point is great for the quality you get. Super quick delivery too.
30 October 2025
Unprompted review
Reply from ZONE3
Good afternoon,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Drasti was able to resolve your issue so promptly, and we’ll be sure to share your kind feedback with her.
If there’s anything else you need, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The ZONE3 Team
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