Zonkeshop Reviews 13

These people are scammers I bought a voucher for a Christmas present but after I redeemed it the item never came through I chased it up with wowcher who gave me their email to raise my concern till date there was no even an acknowledgment of receipt of my complaint. All efforts has proved futile. I wonder if wowcher do a proper checks before allowing this scrupulous companies to doing business with them. It is very shameful and I hope the trading standards will do something about this dodge company

I ordered and paid for a lego type advent calendar from zonkeshop via wowcher at the end of November, paid via PayPal luckily. No communication at all from this company. No sign of the calendar. I emailed Cyrus several times and nothing (Cyrus at Zonkeshop is the only contact info? ).. finally got hold of someone at wowcher via a PayPal dispute who also emailed cyrus..wowcher said to wait 3 days, they sent 3 emails.. still nothing in tesponse to them either. Then any communication from wowcher stopped aswell, with no response to my emails /what's apps for an update/refund, after all they took my money fast enough!...I've disputed via PayPal who temporarily refunded £38 Inc p&p to me while they go through the resolution investigations. Its now 28/12/25n My partner has also been scammed £60 by zonkeshop via wowcher too I found out today, but for 2 hand held game consoles, he's trying to resolve this via Monzo. Do Wowcher not check the buisness's before hand? It's awful that they've allowed this to happen, especiallyat Christmas..we'll never shop with them again!!

THIS IS A SCAM!!!! DONT RISK IT!!
They take Yr money and no contact and no goods. Wowcher helped but this company should not be allowed to trade

Paid for a product but through wowcher they happily took the money for the order that's should have been delivered on the 26th November....
I know it's near Christmas so gave them a few days for delivery before emailing them to which they was no response this happened 3 times with 3 different emails
There number on the website does not work so you can't get in contact I had to go through wowcher to then get told I had to give them 72 hours to respond to a email from them and yet again nothing I've got money back from wowcher but I've lost my delivery money so in still down but that's good I went through wowcher DO NOT USE THIS PLACE ... SCAMMERS

I wouldn’t even be giving them that rating if there was a no star option that’s what I would be giving. I tried to purchase a Samsung phone through Wowcher and they have had £81.95 so far as they said my voucher was expired the first time around and as a good will gesture they would refund with another one. I’ve purchased the phone from Zonkeshop who haven’t sent out my purchase and I’ve had no response from them to which I’ve sent them numerous emails to which they haven’t responded to and still no Samsung phone. I’ve done my research and they are not in Ireland as they state the email is registered in China and the business is Not Zonkeshop it is actually a fake business and No proper contact information and the phone number is actually a fake phone number. This is a SCAM BUSINESS AND THEY HAVE A FAKE NUMBER and I wouldn’t even use WOWCHER As far as I’m concerned everything is fake and I will be taking this FURTHER as I’ve tried to contact Wowcher on numerous occasions and they have not responded properly either so Everyone AVOID WOWCHER AS WELL. EVERYONE PLEASE DO NOT GET SCAMMED LIKE I DID BY WOWCHER OR THE FAKE COMPANIES THEY DEAL WITH.

Absolutely horrendous ordered three yellow safety crewneck for my brother for his employment because he couldn’t find them they were sent with a different companies’s logo on them a gentleman by the name of Todd reached out to me and told me they should’ve caught that and somebody should’ve contacted you and then in the next breath told me there’s nothing he can do ridiculous their loss. My brother had many people planning on ordering those yellow shirts, cause they can’t find them anywhere their loss.

SCAMMER dont buy anything from this site i ordered a phone on the 11 nov 2025 didnt arrive tried to email cryus who owns zonke no response

I guess I can now join the many more who have been scammed by the company with the phone ! Wowcher really needs to check out these companies before promoting and selling on behalf of them ! No response from Wowcher just automated WhatsApp. Only present I had brought for my son this year and now he’s without anything and I’ve no money to replace. If it seems to good to be true then it is. You think buying through Wowcher you wouldn’t have to check reviews ect but clearly you do.

SCAM!!!!
EXACTLY THE SAME EXPERIENCE AS EVERYONE ELSE HERE, unfortunately I didn't read the reviews before hand.. order didn't arrive, they won't respond to my emails and wowcher aren't helping at all.

I don’t need to write a review because Simon already has. I have had EXACTLY the same experience with the same product. I have escalated the issue with Wowcher and requested a refund. I am not holding my breath…

I ordered a phone as mine smashed while working. Couldn’t afford an expensive one so looked on Wowcher saw the S25 Samsung android and it hasn’t arrived disgusting no tracking from the day I ordered 1st November 2025 !!! Can’t speak to anyone about it I have sent an email and filled in the form but I feel like crying why do this. I also need it for emergencies as I am disabled and prone to falls taking the money and have no intentions of sending the product. Discussing company DO NOT USE EVER

Placed an order with Wowcher 6th November (50547002) and redeemed the voucher for a A 24-Day Christmas Floral Bouquet Building Block Advent Calendar from ZonkeShop. No tracking details through the Wowcher site, just said redeemed. Only way to contact Wowcher is through What's app. They advised to contact company and wait 72 hours! 72 hours later nothing.
Contacted Wowcher again and was told by assistant that an Agent would contact me within 24 hours.
Nothing.
Now now tracking information on Wowcher site at all. Contacted ZonkeShop to cancel as it has not been delivered. Still nothing. Contacted Wowcher through What's App to ask what is going on. Nothing. £30.99 may not be a lot, but as the order has not been delivered, I want it back.

THE ONLY WAY TO CONTACT WOUCHER IS BY WHATS APP I DONE IT AND GOT REFUNDED FOR THE SCAM MERCHANT.Placed an order through woucher for 2 mobile phones never arrived will not reply to emails sent from woucher and myself Be Warned avoid this company at all costs.