zonli Reviews 8

I’m sure this company is a scam. The 4” classic floor mattress I recently received is a completely different color than advertised on the website, and the quality of the mattress is so blatantly misrepresented by their photos. This is supposed to be their “burro” color, and the internal is a thin flimsy piece of egg foam.
I’m trying to return both the mattress and tatami mat that I ordered, and customer service has been a nightmare. Refusing to provide return labels, and insisting (“kindly requesting”) that I give it more time. Plus, they charge a 20% restocking fee if you’ve opened the mattress. I’m so disappointed I didn’t do more research on this company before I ordered. Big regret.

Purchased a heated weighted blanket. 1 week after receiving, the ties connecting the blanket to the cover are rotted and broken.

Also purchased a heated dog bed, the heated portion is only in the center third of the bed, the rest is thin and not heated.

I bought an electric blanket and Need to return it. I have sent emails, text and chat with nobody...... was 10th in the queue all day long
SCAMMERS -

Customer service was extremely helpful in addressing my concerns on a return.

Heated blanket did not get warm. Hard to return.

They are scammers, they made me work in their affiliate program and they have never paid me, nor do they answer my messages.

Low quality product and terrible customer service based in Hong Kong. The company gave me a return label and stopped replying after I sent back the product. I followed up multiple times over the next month without any response. I had to open a claim with my credit card.

The reviews are bogus. Nobody replies to the emails and there is no phone number. Once you purchase some thing and you want to return it, you are stuck because there’s no way to post an actual review and there’s no way to get in touch with an actual person. Prepared to lose your money. The mattress was thin memory foam. Not the Japanese floor mattress it claims to be.