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See what reviewers are saying

Rated 1 out of 5 stars

I ordered gloves 4 months ago and after 2 months of no updates I sent numerous requests to cancel my order. I sent 2 emails and used the ticket service on their website with no reply from the company.... See more

Rated 5 out of 5 stars

Voice your opinion! Review Zoobgear now. Rating 5 stars: Excellent – no reservations, I would recommend this company to anyone. Title of your review Awesome customer service. The item I ordered... See more

Company replied

Rated 5 out of 5 stars

Best shopping expiriance ever! Century 100 Lbs Muay Thai Heavy Bag - Black I have ordered this bag after a lot of research. I got a wonderful customer experience and support on live chat. The bag... See more

Rated 5 out of 5 stars

I recieved my merchandise in a timely manner. After looking over the assembly instructions for a few times, I with some help from my better half was able to put it together in a timely manner and I wa... See more

Company replied

Company details

  1. Exercise Equipment Shop
  2. Sporting Goods Shop

Information provided by various external sources

We're proud to offer a HUGE selection of gear & apparel for Boxing, MMA & Fitness practitioners. We aim to share our love for the Sport by providing an unparalleled shopping experience and superb support.


Contact info

4.0

Great

TrustScore 4 out of 5

107 reviews

5-star
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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No product, no response

I ordered gloves 4 months ago and after 2 months of no updates I sent numerous requests to cancel my order. I sent 2 emails and used the ticket service on their website with no reply from the company.

7 December 2018
Unprompted review
Rated 5 out of 5 stars

For a big guy 400 lbs getting into jiu …

For a big guy 400 lbs getting into jiu jitsu was a bit challenging but getting a Gi was the hardest part thanks to you guys i feel like part of the family now thank u so much . As i loose weight i will def. Keep comming back to u guys for my awsome and great feeling Gi s

1 January 2018
Unprompted review
Rated 1 out of 5 stars

No product. No refund. No Customer Service

Zoobgear,
I bought a pair of boxing gloves that turned out to be backordered. I asked for the order to be cancelled and get a refund. 3 weeks have passed and customer service does not answer my e-mails or phone calls. I hope Zoobgear is understaffed during the season but I'affraid that you are merely running a deceptive business practice. I have thus reported Zoobgear to the Attorney General's Consumer Protection Unit. I hope this will make you shift gears and get back to me otherwise I intend to file a small claims lawsuit.
Kim Bechsgaard

19 December 2017
Unprompted review
Rated 1 out of 5 stars

Fake Company

Its a bad customer service ever. I ordered an item last month for $14.99 and international shipping for $79.95 and I didn’t receive it yet. They put there phone number in there website ‭1 (855) 339-7515‬ and when you call they will tell you that phone number is for another company. And when you send them email messages they won’t answer. Its a fake company they just trying to steal people’s money. I will let everybody know about what this company doing and i will open a court case for this fake company.

5 December 2017
Unprompted review
Rated 1 out of 5 stars

I ordered to pieces of equipment

I ordered to pieces of equipment, got one. I have sent numerous emails to find out where the other piece of equipment is. We paid for both. Got one email they would check into it and never have heard from them again. I would not order again.

Jan

17 October 2017
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, trying to contact them is imposible, i made and order on the 6th of october for $320, after trying to contact them many times, they emailed me on the 15th to notify me that my order was cancelled.. i havent recieved my money back!!! This company is a SCAM! Please dont waste your money or become victim to this company!!!

13 October 2017
Unprompted review
Rated 5 out of 5 stars

Products as advertised

Products as advertised, tracking worked, pretty simple and straight forward. Will certainly be purchasing more from ZoobGear in the future.

25 September 2017
Unprompted review
Zoobgear logo

Reply from Zoobgear

Thanks a lot for your review Alberts, we'll be happy to serve you again!

Rated 1 out of 5 stars

The retractable punching bag arm I …

The retractable punching bag arm I bought is not machined properly it moves too much. There is probably a eighth inch Gap around the entire sleeve that makes it move back and forth every time you hit the bag and makes a really loud noise. It's a yreally poorly engineer product to give off the shelf. I had to put spacers in to actually make it work. Your average customer won't be able to do what I did.

16 August 2017
Unprompted review
Rated 1 out of 5 stars

They sent me the wrong product and …

They sent me the wrong product and still have not replaced it. I would not do business with this company unless you want to be ripped off. Hopefully one day I can get my replacement item.

10 July 2017
Unprompted review
Zoobgear logo

Reply from Zoobgear

Hi Weylon, I apologize for the inconvenience you are experiencing. You can reach us at care@zoobgear.com and we will check on the details of what seems to be the problem. We did not receive any email from this concern and we are here to help you get what you expect to have. Please send us an email and we will sort it out as quickly as possible.

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. The customer service is outstanding and they worked with me to meet my deadline. They provided exactly what I needed and I am very satisfied and will use them again whenever I have a need for a product they can provide. You don't see companies that go the extra mile to help a customer in today's world but Zoobgear does.

21 June 2017
Unprompted review
Zoobgear logo

Reply from Zoobgear

Hi Tricia! We are glad you are satisfied with our service! We do our best to give our customer the best customer service experience. Thanks for this lovely Review!

Rated 5 out of 5 stars

Love my shorts and gloves

Love my shorts and gloves! And awesome stickers

31 May 2017
Unprompted review
Zoobgear logo

Reply from Zoobgear

We are glad you liked the shorts and gloves Cody! Thanks for the Review!

Rated 5 out of 5 stars

Grate bag good service

Only stand that could hold that many bags in that small amount of space if anything is broken they replaced it

18 May 2017
Unprompted review
Zoobgear logo

Reply from Zoobgear

Thank you so much for this Review James! We're glad you liked the item.

Rated 5 out of 5 stars

Excellent service

Excellent service, communication, and products. We will definitely order from this company again, we requested our custom belts be delivered by a specific date, and they delivered earlier than expected. Truly appreciate this outstanding customer service.

17 May 2017
Unprompted review
Zoobgear logo

Reply from Zoobgear

Thank you for the Review Don! We always do our best to give you the service you deserve.

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