Zoopet Reviews 1,494

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order with you, hoping for delivery within 1-2 days, but after two days had passed and the weekend was approaching, I contacted customer support. The response was: We shipped it, but G... See more

Rated 5 out of 5 stars

The items arrived on Tuesday morning for the order I made on Saturday. Another great thing was that I could find everything I was looking for (a specific type of bedding for our hamster and a special... See more

Rated 4 out of 5 stars

Unfortunately a product was missing. Today at last I found some time to open the box and I got surprised that Chinchilla sand was missing. On Monday I am going to contact their support. Edit: af... See more

Company replied

Rated 5 out of 5 stars

Solid selection and price. Was called to inquire about delaying shipment since not everything was in stock. This was fine and appreciate the option as they would have sent partial order. Will definite... See more

Company details

  1. Pet shop
  2. Aquarium
  3. Aquarium shop
  4. Bird shop
  5. Animal feed shop
  6. Pet Care Store

Written by the company

Hvem er vi? Teamet bag Zoopet ApS er et godt og sammentørnet team, som hver især kan bidrage til virksomheden med mere end 10 års erfaring inden for branchen. Zoopet ApS er en helt ny operatør på onlinemarkedet, og har førhen primært bevæget os hver især i fysiske butikker – men har øjnet muligheden, for at kunne simplificere den enkelte danske dyreejeres hverdag. Med et nu større sortiment til en mere fordelagtig pris, og med lettere tilgang, end førhen hvor forbrugere har været tvunget ned i en fysisk butik. Hos Zoopet ApS er der mulighed for at købe alt i foder og udstyr, som dit kæledyr har brug for. Vores produkter og er nøje udvalgt, og med interesse i at give vores kunder og deres kæledyr den bedste oplevelse – vores interesse og mål er at kæledyrene har det bedste der er at tilbyde, hvor pris og kvalitet er i højeste prioritering, uden at prisen nødvendigvis er alt afgørende ifht. kvaliteten, det er i dag muligt at få kvalitet til en yderst rimelig pris. Da vi handler med yderst anerkendte samt velkendte mærker, sikre det for mange kunder hos Zoopet ApS. Zoopet ApS tilbyder et stort udvalg af online udvalg af kvalitetsprodukter til dig der har katte, hunde, gnavere, reptiler, fisk eller fugle. I blandt vores brede sortiment skulle det gerne være muligt at finde lige præcis dét du som ejer søger – skulle der imod vores forventning være produkter du søger, som ej er til at finde på siden er du mere end velkommen til at spørge os om det er noget vi har mulighed for at få hjem, og så skal vi på bedste og hurtigste vis forsøge at få det hjem inden for yderst kort tid. Hvorfor handle hos Zoopet? Hurtig levering. (1-2 hverdage) Kvalitetsprodukter til fordelagtig priser. 14 dages fuld returret. Gratis fragt ved køb over 500DKK ( til nærmeste GLS pakkeshop) Yderst kvalitetsbevidst og kompetent team bag Zoopet ApS. Personale med mere end 10 års omgang i branchen.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,494)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Goods not as described

Goods not as described. Shop error!!! I bought food for a pregnant dog, I received food for larger dogs. After contacting the store, they did nothing. 500kr lost because karma is bad. I do not recommend

4 May 2023
Zoopet logo

Reply from Zoopet

Dear Anna,

Please do allow me to help you.

As I've said on mail, please do send me the needed info and in a file that I can open.
If you've received a wrong product we're more than happy to help you, of course!

Please do return on our mails, or our calls - we're only interested in you receiving what you've paid for.

Rated 5 out of 5 stars

Fast delivery

I ordered my parcel around 15:30 in the afternoon and I received it next day around 11:00. Super fast delivery, easy to buy and good price. And some gifts in the order. Super nice!

12 April 2023
Rated 5 out of 5 stars

Kæmpe fornøjelse og SUPER hurtig…

Kæmpe fornøjelse og SUPER hurtig levering!
Tusind tak for god service og hurtig ekspedition.
Kan varmt anbefale alle at handle her :-)

31 January 2023
Unprompted review
Zoopet logo

Reply from Zoopet

Hej Nicklas,

Tusinde mange tak for din fine og meget flotte anmeldelse!
Det glæder os at læse du har haft en rigtig god oplevelse, samt at du vil anbefale os til andre!
Det er så rar læsning!

Mange tak!

De bedste hilsner,
Kasper W.
ZooPet

Rated 5 out of 5 stars

Great service!

I buy my dog food from zoopet and always has the best price and the delivery service is excellent

14 February 2023
Zoopet logo

Reply from Zoopet

Hi Gabriel,

Thanks a million for your review!
It's a pleasure to see that you've had a good experience shopping at our webshop! :-)

We'll be looking forward for your next visit! :-)

Best Regards,
Kasper W.
ZooPet

Show reviews in all languages. (1,494 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look