zooplus.ro Reviews 29

DO NOT ORDER on ZOOPLUS!
They take your money from your credit card without your consent !

I order from zooplus.ro for more than 10 years now. A few times monthly. For dogs and cats, vet food, normal super premium food, kibbles and wet food, large quantities. They had a problem with dispatching/shipping about a year back but they fixed it. They are not perfect, but they are by far the best choice still for large quantity ordering, even for veterinary diets. I do file complaints now and then and they are sorted promptly. Service used to be better when they had less customers though. And I am still hoping they can fix their recurrent ordering pattern - people do not get their salaries every 4 or 5 weeks, but every month.

Delivery was super unprofessional.
The courier left my pack of 15kg to one of my neighbors, which lives a few hundred meters from my home
So I had to carry it by myself because he couldn't call, or ask, he just wanted to get rid of it fast.
I will think twice before placing an order

They are great, been using them for more than 4 years. Good prices, products and high quality.

Very low quality for recommended products. I ordered Animonda GrandCarno 400g from their site and all of them arrived with popped lid ( like air was present inside the can) . I don;t recommend this site anymore - they are interested only in profit not quality.

DO NOT USE ZOOPLUS RELAX, it's a trap! If your product happens to disappear from stock, they collect your money diligently, but you get... nothing! Not a call, or a message, or instant reimbursement, as they collected your money instantly? Haha... trying to get your STOLEN money back? Well, not so fast! When they take your money for nothing, they do it instantly (at night, just like genuine thieves), however, when they have to give it back, it takes up to 10 working days. That is two full weeks. In 2025, when most banks have agreements of instant interbank payment, Zooplus blames it on the banks! Yeah, right. The same bank that cashed in your money instantly, supposedly takes up to 10 working days to pay you back. BS. Do not buy from this shop. They will steal your money.

I ordered and PAID on their website, they cancelled the order without notifying me, the reason being that the postal code was incorrect. That is exactly BS, as they had previously sent an order at the same address. And they have the nerve to send me the link to the national postal service, where, if you actually pasted the postal code, you would have gotten the exact correct address. I'm now waiting for my reimbursement.

Is not only about money...

Unfortunately we are surprised by normality...
We wanted to return some products because we took the wrong size and a nice lady told us that we will get our money back but we DO NOT have to return the products but to donate them ... which we already did !!! RESPECT ZOOPLUS

I ordered 2 weeks ago and nobody said that my order is damaged by the courier and won't arrive.

This company's customer service is horrible. 4 times they have mess my orders up or haven't deliver as ordered. Last time they had cat litter on their site in stock and 1 week later, tell me it is not available. I paid ahead for this too and they will not respond back when I ask for my money back. If this is the way they treat.a customer who spends 1000 lei a month, then they don't care about any customers. I will probably have to take my 122.20 lei as a loss, since they don't seem to care.

Experiența în sine devine irelevantă atunci când detaliile sunt ignorate. În multe companii de acest nivel, cumpărătorul este perceput ca un simplu anonim, pierdut într-o masă vastă de consumatori. Faptul că un client are o nemulțumire nu contează cu adevărat, iar acest lucru reflectă o lipsă totală de respect față de cei care, de fapt, au contribuit la succesul companiei – cumpărătorii.

Efortul de a demonstra respect sau empatie față de client este aproape inexistent. Mesajul transmis este clar: dacă îți convine, bine; dacă nu, găsește alte soluții. Compania își permite această atitudine pentru că se bazează pe un număr suficient de clienți, considerând că unul în plus sau în minus nu face nicio diferență. Această mentalitate elimină complet ideea de relație personalizată sau fidelizare a consumatorului.

Din păcate, acest tip de abordare nu este unic. Multe companii doar mimează implicarea, fără a avea o reală preocupare pentru nevoile clienților. Problema fundamentală este că, în prezent, puțini înțeleg un principiu esențial: adevărata diferențiere nu se manifestă atunci când lucrurile merg bine, ci în momentele de criză. Felul în care o companie gestionează provocările și tratează clienții în astfel de situații definește cu adevărat valoarea și integritatea sa.
The experience itself becomes irrelevant when the details are ignored. In many companies of this level, the buyer is seen as a mere anonymous figure, lost in a vast crowd of consumers. Whether a customer has a complaint or not doesn't really matter, and this reflects a complete lack of respect for those who have actually contributed to the company's success—the buyers.

The effort to show respect or empathy toward the customer is almost nonexistent. The message conveyed is clear: if you like it, fine; if not, find other shopping options. The company adopts this attitude because it relies on having enough customers to make the loss of one insignificant. This mindset completely disregards the idea of building personalized relationships or customer loyalty.

Unfortunately, this approach is not unique. Many companies only pretend to care without genuinely addressing the needs of their customers. The fundamental issue is that few people today understand a crucial principle: true differentiation does not show when everything is going well but in moments of crisis. How a company handles challenges and treats its customers in such situations truly defines its value and integrity.

Their payement app is set to take your money twice the value and it takes more than a week to fix it. Happened twice.
No third time for me. The customer relations girl was rude and entitled.
The money they took was big (500 euros) each time.

Dirty shop ! The pack arrived after 2 weeks, opened and with the scattered content ! And is not the courier fault, because the dog food bag was broken ! 1 from 2 !
This is the respect for the client: sending an already opened pack with dog food ! It's the last time I order from them ! I let another people to try and maybe they will have more chance. But, take care: is on your money !
Avoid this so called "shop" !It's a dirty shop !

Really great diversity of products and decent prices. My only issue is with the fact that there are certain products which you have to order in bulk. Cans of dog food, for example, have to be bought in packs of 12 or 24. I have a very small dog, so, for me personally, making more frequent smaller orders would be great. It's the only reason why I'm not giving them five stars.