Zoovibe Reviews 

Really bad!! I placed my order one month and a half ago. Still nothing received and the customer service just answers with vague excuses every time like it is because of the covid etc. The tracking number for UPS it hasn't been updated for a month so I believe the order never got shipped. As I paid throught Paypal I am asking for a reimbursement.

DON'T PURCHASE ANYTHING ON THIS WEBSITE, IT IS GARBAGE

Yet another company that advertises like heck on Facebook and does not deliver. My order has been “processing” for 3 weeks now. I reached out to “customer no service” 3 times and have been told various untruths about where my order was. ONE of the 3 items I order showed up last week without any kind of shipping notice. I can’t get an answer on the other two. I should have known. Just know if you reach out to them, you will hear from Amy Lee who will give you a vague answer as to where your order stands and now she will not even respond when I ask for updates. Just about time to dispute the charges with my credit card company.

I had my doubts about this site after trying to reach them (repeatedly) about my order w/o any response. Their website never showed any "updates" (under "track order"), and I needed one of the items before a specific date (if possible). I'd given up hope of getting anything when, miraculously, one item arrived about a week before I needed it. (Success!)
But I'd still not gotten any reply to my numerous emailed requests, so still had doubts about the other (slightly more expensive) item's ever arriving. Today it arrived, about 10 days after the first item and a month (or so) after I'd placed the order.
I have no complaints about the ultimate delivery times or the quality of the products––both were as advertised and appear to be well-made for the price paid.
My only complaint––for which I am withholding one star––is the lack of reply to email inquiries, as well as lack of any "updates" on their website (under "track order").
Otherwise, for the two items I ordered (found via an ad on Instagram), I am more than satisfied.

I placed an order more than a month ago, and it still has not arrived. The link they sent says it is on its way to a shipping facility, but it has said that since April 20. Customer service emails back just say, don't worry you will receive your item soon.

Don't fall for this scam.

Ordered a cat picture, two weeks latter a picture of two dogs was delivered. Contacted customer service and they keep telling me my correct picture is in production. Meanwhile I see on their website my picture is in stock. Customer service is no longer answering my emails. It is over 5 weeks since I placed my order. They have great marketing department but horrible customer service.

First, I waited about 2 months for my product to arrive, from Singapore, when they say 2 weeks on their website.. Then, when I finally got it, the quality is adequate at best.. the picture on it is grainy and the cup is not sealed and has dirty finger prints on it.. then when you are asked to leave a review, and you do, they won’t post it because it was not a good review.. I would NEVER purchase from this company again..

I ordered a Quarantine Cat Mug and also 2 framed German Shepherd canvas in size 16x20 in April for a birthday gift. After repeated inquiries but prompt answers from Amy Lee, promising customer service, the mug arrived first and the 2 frames arrived today, one month after the original ship date. Big problem, I ordered and PAID for 16x20, I was delivered 10x12. So, after arriving almost 3 weeks late, I paid for the larger size and received the smaller one. Do NOT order from this Company!! Quality control is not their strong suit.

This company is a scam! Please beware! My son ordered my Mothers Day gift on 04/12/20 and it has not moved since 04/16/20. The tracking number comes back as invalid. I get the same BS email replies from them. I will be spreading the word also on social media!!!

Can't be certain, but Zoovibe looks identical to Tee Tung, I think they just changed or added a name due to all the bad reviews Tee Tung had.

Got Scammed ! 4-28-2020 I would advise anyone who is tempted to purchase items from this company to not do so. I purchased a picture of two pugs in a bath tub for my Mom for Mothers day present. I ordered on March 27th 2020 , I had a charge on my Credit card on 3-27-2020. After two weeks I inquired about the product, I noticed I had put down the wrong street number, I contacted Zoovibe and Amy Lee wrote me back saying she said I needed to contact UPS with the shipment number and such and needed to deal with the situation, We contacted UPS and they stated they had no such tracking number and could not help us. I contacted them again and this was the response:
Hi Tim Jones,

Thank you for contacting us.
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Thank you very much for your purchase and want to extend our sincerest apologies for the negative experience that you had with our customer service.
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The logistic has sent us the notification that your order has been destroyed due to the incorrect address. This situation is not ordinary and these incidents are not typical of us.
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We are very serious when it comes to our client’s satisfaction and have a zero-tolerance policy in this respect.

We're really sorry about this case. But follow our policy, any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
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We know this a frustrating time, we let you down, but we do not mean to make you upset, please forgive us for the bad experience that may cause you.

If you have any questions, please do not hesitate to contact us. We are always pleased to serve you!

Yours Sincerely,

Amy Lee

Customer Service Representative

UPS `never confirmed a delivery, So I guess I need to go else where.
Buyers Beware !!!