arrived after 3 weeks
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order process is fine and the product was very good. However the return process is a nightmare. I did order the wrong size and immediately ordered a bigger size. I requested a return of the o... See more
Company replied
All good, no problems with Zoro or the item. However, courier could have posted through the door which it could have done.
Company replied
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to recti... See more
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Company details
Information provided by various external sources
We offer an easy & innovative experience for customers to find and buy what they need in our wide range of products, for a fair price, underpinned by great service. Zoro makes it quick and easy for all industries, professions and trades to get the tools and equipment they need.Zoro's extensive range of over 100, 000 products includes everything from power tools and chemicals to personal protective equipment, from all the leading brands, with many items available for next day delivery. Zoro offers a great delivery service, superior customer service, super competitive prices and a wide range of products all available under one roof. The Zoro brand was launched in the US 2011 and is part of the Grainger family which includes W.W. Grainger, Inc., with 2016 sales of $10.1 billion, is North America's leading broad line supplier of maintenance, repair and operating products, with operations also in Asia, Europe and Latin America.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 009 6761
- support@zoro.co.uk
- zoro.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Waste of time
Ordered an item at the start of august, so far had 4 emails saying that item will arrive late, every time with later and later date this time its 19th of November, cancelled order now, will see how long it will take to get money back.
Just seems like Chinese spam website that you might get lucky and receive if they have it in uk otherwise be prepared to wait half year.
21 October 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you again for your time on the phone earlier; I'm pleased I was able to explain to you in person the issues you have experienced with us.
I would again like to apologise that your goods were constantly being delayed; this was due to the warehouse not receiving the goods as expected and therefore you received emails each time we had these updates from them.
As you had placed your order in September, the due delivery being delayed until November, is quite a wait and can understand why you therefore cancelled this order.
As I explained in our call, we only take the payment for goods once they are dispatched and can confirm that we didn't take payment for your order and that your pending authorisation should by now have reverted.
Please do let us know if we can be of further assistance in this matter.
Kind regards
Helen@Zoro
I ordered in one time a yellow blue…
I ordered in one time a yellow blue stapler, a yellow insulation tape and a yellow hole punct.
These are not was the zorro cheapest stuff, i bought about the colour everything. These was the expensive but good colour stuff. All together with delivery it was £17.
They 5 time pick up money from my bank account not £17 more than £40. Zorro sent me two stapler two insulation tape and a different kind and wrong colour hole punch. Because i did this order about the colour i need buy again and pay again for it.
I asked but they didn't gave me opportunity to sent back the stuff, what i never ordered...
So - for the origin stuff what i want to bought - i spent around £50...
They promise that to send back the money, but dont sent nothing.
Because they unstoppable pick up money from my bankaccount i needed to change my bankcard...
20 October 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your feedback.
I have checked our system and can see that the original issue had been when a scheduled order had been set up during the placing of the first order on our website. As this had been set up for a weekly dispatch, the goods were dispatched and charged for the following week.
I can now see that we had dealt with this at the beginning of October and you had been called with an explanation and an apology that it may not have been clear regarding the scheduled order option.
I would like to confirm that your refunds were processed on 15th October and monies should by now have appeared in your account.
Kind regards
Helen@Zoro
Residential Address
Ordered a Leo Workwear Hi-Vis Fleece and Hi-Vis bodywarmer.
They delivered the fleece to my home but didn't deliver the bodywarmer as they CAN'T deliver a bodywarmer to a RESIDENTIAL ADDRESS.
What a complete joke !!!!
So your warehouse in question can organise a courier to deliver to a company but NOT a house, are you for real ??? Think you need to look at who's running that warehouse as it's costing you sales!!
17 October 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback in relation to the recent issue you have experienced with us.
As our goods are stored in separate warehouses, due to where we source them, the item in question comes from a warehouse that have advised us that they only deliver to business addresses. This information is reflected on our website and I'm sorry that this did not flag up during the check-out process.
This is an internal issue, which we are now investigating with our IT team.
I'd like to apologise for any inconveniences that may have been caused by this issue and hope that you were able to source this item elsewhere.
Kind regards
Helen@Zoro
Item was never delivered to me
Item was never delivered to me, Zoro said the courier, DHL, was for some reason, returning it to them, but they had to wait for an update from their warehouse saying that it had been received.
I should not have had to wait for a refund as it was not me returning the item.
After emails, phone calls and waiting I did push for and get a refund without waiting any longer for item to get back to their warehouse.
The support staff were always VERY helpful but said it was the procedure they had to follow. Overall very frustrating.
27 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback.
We do appreciate all feedback, positive, or negative, as this enables us to look into our internal processes and make changes where necessary.
In your case, you are correct, as it was no fault of yours, you should not have been advised that you would need to wait for the goods to arrive back at the warehouse before you were refunded. This is a process we are currently looking into.
I am pleased to hear that the staff you dealt with were helpful, but unfortunately, they were just following guidelines.
Kind regards
Helen@Zoro
Delivery was fast
Delivery was fast, despite us cancelling incorrect item (out error) it was still delivered next day.
Credit note was issued , but collection seems to be an issue, a week on the item still with us.
3 October 2024
Unprompted review
Reply from Zoro UK
Good Morning,
Thank you for taking the time to leave us a review and letting us know about your experience. I am really sorry to hear that the collection hasn't taken place yet, and I will make sure that the relevant department will look into this for you.
If you require any further assistance please do not hesitate to get in touch with us on 0800 3688 665
Many Thanks,
Christine @Zoro
Returns process
Delivery was prompt, however trying to return this has been a nightmare. I phoned them many times and they have said the warehouse needs to process something. However its been 1 week still haven't been able to return. Also you have to pay for your postage.
Not good returns process at all.
7 October 2024
Unprompted review
Reply from Zoro UK
Good Morning,
Thank you for taking the time to leave us a review, and I am sorry to hear that your experience could have been better.
To help us assist you further please could you email support@zoro.co.uk with your CD number so that we can look into this or alternatively give us a call on 0800 3688 665.
Many Thanks,
Christine @Zoro
Quick delivery time with no ifs or…
Quick delivery time with no ifs or buts. Great service and would definitely use again!
29 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback and review your recent experience with us.
I am pleased to hear that this has been positive - from the service received to the efficient delivery.
Kind regards
Helen@Zoro
And yet another great delivery service…
And yet another great delivery service from zoro. Order delivery very quick.
3 October 2024
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback in relation to your recent order with us.
I am pleased to hear that you are, again, satisfied with the all-round service you have received from us.
Kind regards
Helen@Zoro
Excellent customer service every time
Excellent customer service every time, which is why I keep ordering.
27 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback.
I am pleased to hear that you are happy with the service you have received, and continue to shop with us.
Kind regards
Helen@Zoro
Terrible company order some stuff said…
Terrible company order some stuff said delivery approximately 5 days ,10 days later still they don't know what's happening with order, avoid this rubbish company ,after 2 weeks numerous call they cancelled order,could've done more sooner
3 October 2024
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback in relation to your experience with us.
Secondly, I am sorry to hear that we were unable to fulfil your order as we had originally advised. Unfortunately, occasionally, our website does advise due delivery dates depending on when stock is due, and then if stock is delayed, we are letting our customers down with having to advise of the delay.
I can therefore understand your frustrations with us due to the delay.
Kind regards
Helen@Zoro
HIGHLY RECOMMENDED
LOVELY PAIR OF BOOTS
THANK YOU FOR AN EXCELLENT SERVICE
1 October 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback and review for your experience with us.
I am pleased to hear that you are happy with the goods you have purchased and the service we have provided.
Kind regards
Helen@Zoro
FIXTURES BARRIER FLOOR MAT excellent…
FIXTURES BARRIER FLOOR MAT excellent fit for purpose - protect laminate floor. Carpet not to deep/thick to catch chair wheels, good rubber edge.
Good price for quality.
so pleased ordered another one for get of bed mat.
26 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to share your feedback with us in relation to your recent purchase. I am pleased to hear that this seems to be just right for what you need, and that you have already ordered another.
I'm sure your review of this item will be useful to others who are looking at this type of mat.
Kind regards
Helen@Zoro
I like the Zoro range, ...however.
I like the Zoro range and prices and would be happy to give that 5 stars. However the problems with delivery I still don't understand. I was informed delivery would be on Monday. It did not arrive and I contacted Customer services. I was informed it would be Tuesday. On Wednesday I contacted customer services as It had not arrived yet. They said the would look into this and text me when they knew. On Thursday I got a text informing me that it was delivered on Monday and attached was POD. I contacted Customer services to say there was no attachment and I did not receive anything on Monday.
I was sent the POD which was obviously a false document, the printed name was GR and the signature a Z. Customer services contacted the company "Crowfoots Carriers" who promised to deliver within the hour. It was an hour and a quarter later I got a knock on my door. I was asked if I was Graeme Pearson, I said yes and was asked would I like my parcel??? he was parked on the opposite side of the road with his door open. I got the impression that I was being invited to leave the house, cross the road to get it?? He brought to me and said I must sign for it, which I did. He said his depot had the parcel all the time. So why did they send Zoro proof of delivery which is a false document? It has my name and address and a precise time of delivery being 9:29 ?? As I said to begin with, I like your site and prices, but this is only my second order, and it involved 4 phone calls where I was asked to "hold" (which I agreed to) It upset my plans this week and now I am having to explain my experience. That takes the edge off it. I will also add, that your customer service is very good, understanding and did their best to resolve this matter.
I will continue to use Zoro in the future as this problem was not of their making.
26 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to provide us with your feedback regarding your recent experience.
I am truly sorry to hear that the delivery of your order turned into such a fiasco. This is certainly not the impression we aim to give our customers. After looking into the situation, I completely agree that it’s far from ideal to be given tracking details for a delivery that hasn’t yet taken place. We will be addressing this issue directly with the courier involved.
While I’m glad to hear that our customer service team was helpful, I understand how frustrating it must have been to call multiple times to get this resolved. We want to ensure this doesn't happen again and appreciate your understanding.
I hope this will be a one-off experience, and that you will consider giving us another chance in the future. We offer a wide range of goods at competitive prices, and we aim to provide a much smoother experience next time.
Thank you again for bringing this to our attention.
Kind regards
Helen@Zoro
Really good quality products
Really good quality products. Super fast delivery. Great customer service
18 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback/review in relation to your recent experience with us.
I am pleased to hear that this has been so positive.
Kind regards
Helen@Zoro
Great nx day delivery brilliant seale blackjack
Great nx day delivery brilliant
26 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback and review for your recent purchases with us. I am pleased to hear that you are happy with the efficient service received.
Kind regards
Helen@Zoro
Messed around
Order placed on 6th September, after a week, email saying delivery delayed. Another email to say estimated delivery 20th September, fabulous, we will finally get our order. Friday 20th came and went, no delivery. Called customer services Monday 23rd who said they would get onto the warehouse. Email at 4pm saying order cancelled and a refund was issued. I called customer services who advised this product had been discontinued. Absolutely beyond belief! A complete waste of time! Very disappointing.
23 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to share your feedback with us.
I would like to apologise for the issues you encountered with your order, including the delay and subsequent cancellation. We acknowledge that this situation was caused by our failure to keep the information on our website up to date.
It’s regrettable that you had to reach out to us for updates, only for us to discover that the item was no longer available. I completely understand your frustration and disappointment with the way this was handled, and I assure you that we are taking steps to improve our processes to prevent such situations in the future.
Thank you again for bringing this to our attention, and we appreciate your understanding.
Kind regards
Helen@Zoro
These guys are absolutely fantastic
These guys are absolutely fantastic. I came across the website when I was looking for an item Amazon could only deliver in 12 days. Looked in local shops with no success, and I saw their website, £4 cheaper and next daydelivery. Mixed reviews but I decided to go for it, best decision of the week. I placed the order at 15:18 and the next day, parcel force delivered it just after 11:00, well packaged, the communication was spot on with them.
When placing the order, their website wouldn't accept my card payments for some reasons. I used the pay by phone feature, very quick answer and in couple of minutes it was done and the gentleman on the phone was very polite and courteous.
Fantastic experience, happy customer, will be shipping with them again for sure.
19 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you so much for taking the time to share your wonderful feedback!
I’m delighted to hear that we were able to deliver your order efficiently and meet the expected delivery times, as we understand these can sometimes vary. I’m also glad that we could resolve the payment issue you experienced.
It’s great to know that, despite some reservations after reading reviews, you gave us a chance, and we’re thrilled that we could demonstrate the level of service we strive to provide.
I’ve shared your comments with the customer service team—it’s always encouraging to receive positive feedback, especially since we often hear from customers when something hasn’t gone as planned.
Thank you again, and we look forward to continuing to provide this level of service when you shop with us next time.
Very kind regards
Helen@Zoro
Follow up on purchase of car scratch post
The purchase was totally substandard and very disappointing .
However, Zoro respond quickly and promised to arrange pick-up of the cat scratcher post and make a full refund . I was to be contacted by the carrier about uplift . As of today, the 19th , I am still waiting .
Result , still not sure about Zoro .
16 September 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your revised review for your recent experience with us. I am aware that a colleague of mine is now dealing with this and has emailed you to advise that no collection is now needed for this item and has said that if you have no further use for it, to dispose of it. Your refund will obviously still be processed.
Kind regards
Helen@Zoro
Disappointing!
Edit: I am pleased to tell you that, today I received my order. Service from Customer Sevices has been exemplary, thank you Kelly.
I placed an order on 9th September with a delivery date for tomorrow Wednesday 18th September, which was absolutely fine.
Rung customer services this morning, who were helpful & they sent an email to the Warehouse asking confirmation of delivery tomorrow!
Just rung customer services and 6 hours since email was sent, they are still waiting for confirmation. I said this was disappointing and my first order, not sure would use Zoro UK again, her reply ‘were busy’!
17 September 2024
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you for taking the time to send us your feedback. I am sorry to hear that you haven't received the high level of service that we expect for our customers and that there has been a delay with your order.
Thank you again for your time earlier on the phone, and as I said, my colleague who has been dealing with this will be giving you a courtesy call tomorrow to make sure you have received your order.
Kind regards
Helen@Zoro
Simple and Straightforward
Simple, straightforward ordering and a prompt delivery.
Can’t fault the whole experience.
13 August 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback/review in relation to your recent experience with us.
I am pleased to hear that you are satisfied with the all-round service you have received.
Kind regards
Helen@Zoro
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