arrived after 3 weeks
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order process is fine and the product was very good. However the return process is a nightmare. I did order the wrong size and immediately ordered a bigger size. I requested a return of the o... See more
Company replied
All good, no problems with Zoro or the item. However, courier could have posted through the door which it could have done.
Company replied
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to recti... See more
Company replied
Company details
Information provided by various external sources
We offer an easy & innovative experience for customers to find and buy what they need in our wide range of products, for a fair price, underpinned by great service. Zoro makes it quick and easy for all industries, professions and trades to get the tools and equipment they need.Zoro's extensive range of over 100, 000 products includes everything from power tools and chemicals to personal protective equipment, from all the leading brands, with many items available for next day delivery. Zoro offers a great delivery service, superior customer service, super competitive prices and a wide range of products all available under one roof. The Zoro brand was launched in the US 2011 and is part of the Grainger family which includes W.W. Grainger, Inc., with 2016 sales of $10.1 billion, is North America's leading broad line supplier of maintenance, repair and operating products, with operations also in Asia, Europe and Latin America.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 009 6761
- support@zoro.co.uk
- zoro.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fully recommend Zoro
Beat Amazon hands down on price for my item which was twenty flower pots for a wedding.
Delivery was excellent too. Fully recommend Zoro.
20 January 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for the wonderful review and for taking the time to share your feedback with Zoro.
I'm please to hear you are happy with your purchase and the service provided!
Kind regards,
Morgan@Zoro
Fantastic service
Fantastic service, ordered on 16th, arrived early mofning on 17th. Extremely impressed. Georgy was extremely helpful taking my order over the phone. A credit to your company.
17 January 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for the wonderful review and for taking the time to share your feedback with Zoro.
I'm happy to hear you are pleased with your purchase and the service provided. I will be sure to pass your feedback over to Georgia!
Kind regards,
Morgan@Zoro
Selling products they don't actually…
Selling products they don't actually have with false lead times. Wastes time and false advertising. Will not use for my company orders again.
15 January 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for taking the time to share your feedback and I am sorry to hear your recent experience with Zoro was not the greatest.
We have requested further information such as contact details from you so we can discuss your issue but we have not heard anything back.
If you would like to provide further details please contact us at any time using this email: Support@zoro.co.uk
Apologies for any inconveneince caused.
Kind regards,
Morgan@Zoro
In stock/Not In Stock??
In stock items ordered and paid for. Next day received an email to say one item is no longer in stock and has been cancelled. Seriously?
13 January 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback with Zoro.
I'd like to apologise for us cancelling the item on your order due to us having no stock. This should definitely have been amended on our website to state we have no stock, instead it let you place the order.
This has now been passed over to the relevant team so we can have the website amended to prevent this from happening in the future.
Again, I'd like to apologise for any issues this may have caused.
If I can help any further, please do not hesitate to contact us.
Kind regards,
Morgan@Zoro
Never received part of my order.
Never received part of my order.
I placed an order with Zoro whcu was split into 2 deliveries, the first half arrives without issue however i have not received the second delivery. DPD state the item has been delivered however this is a lie, i have tried contacting DPD and all i get from them is an automates message stating that the order has been delivered. I have tried contacting Zoro cutomer services but so far I have been ignored.
Update as of 13/01/25 i am still to receive any information as to where my item is, zoro are stating a photo has been sent to me showing the delivery, it hasn't and the tracking info still shows no photo
9 January 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to share your feedback about your recent experience with us. I’m truly sorry to hear that we fell short of providing the level of service you rightfully expect and deserve.
I can confirm an image of the proof of delivery has now been sent over to you and if this is incorrect please let us know.
Please accept my sincere apologies for the inconvenience caused.
If there’s anything further I can do to assist, please don’t hesitate to contact us.
Kind regards,
Morgan@Zoro
customer service
zorro yellow hi-viz concrete marker paint
couldn't get any sense when i asked about how to apply and the answer was that they couldn't tell me
6 January 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for taking the time to share your feedback.
We have requested further information such as contact details from you so we can discuss your issue but we have not heard anything back.
If you would like to provide further details please contact us at any time using this email: Support@zoro.co.uk
Apologies for any inconveneince caused.
Kind regards,
Morgan@Zoro
Zoro massively wasted my time
Zoro massively wasted my time. I required glue to complete a project for the NHS over the Christmas period so ordered from Zoro as the has the best price and listed as in stock. 3 days after the expected delivery date I contacted them to see what was happening. They advised they would contact the warehouse, 2 days later no response. I cancelled the order and ordered again as thought there may be an issue in the system. 2 days after the expected delivery date and no glue received, I contacted customer services again and was this time advised they did not have the item in stock and there was an 8 week lead time. If I had been told this in the first instance I would not have been nearly 2 weeks behind on my job.
7 January 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to speak with me today.
As discussed over the phone, we apologise for the lack of communication and incorrect information regarding stock and lead times of the product purchased. We aim to provide exceptional customer service and appears on this occasion we have fallen short of this.
Again, we apologise for the issues this caused you. If you need any assistance with alternative products or have further questions, please feel free to reach out, and I’ll be happy to help.
Kind regards,
Morgan@Zoro
Zoro ('Z') accepted order for 2 items…
Zoro ('Z') accepted order for 2 items on 15-Sep-24
By 30-Sep-24 it. 1 had been delivered, it.2 was missing.
On 05-Oct Z advised it.2 was delayed till 18-Oct
On 07-Oct Z alleged it.2 had been delivered
On 10-Oct Z advised it.2 would be delivered 16-Oct
On 25-Oct Z advised it.2 would be delivered 04-Nov
On 31-Dec Z advised couldn't be bothered to supply it.2 and cancelled order. On 02-Jan Z refused to complete order or compensate
2 January 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for taking time to leave us a review.
I am sorry to learn of your experience with us at Zoro.
We aim to provide exceptional customer service and appears on this occasion we have fallen short of this.
As mentioned over the phone, I would be happy to provide a discount code for a future order. This can be requested at any time if you change your mind.
I take this opportunity to apologise again for not being able to fulfil your order.
Should you require further assistance, please do not hesitate to contact us via emailing Support@zoro.co.uk.
Kind regards,
Morgan@Zoro
Fantastic
Fantastic, item purchased yesterday and delivered the day after 10/10
3 January 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to send us your review.
I am pleased that you are happy with the service you have received and your order was delivered swiftly!
Kind regards,
Morgan@Zoro
Reply from Zoro UK
Good afternoon,
Thank you for taking the time to review and provide Feedback for Zoro, it is much appreciated.
Have a great new year!
Kind regards,
Morgan@Zoro
DO NOT USE
Ordered two food storage containers. I didn't receive the items. Tracking states the items had been delivered to a "mail slot" whatever that is, our property doesn't have a "mail slot" They are refusing to give me a refund as they are saying the carriers delivered the items. Quite obviously Zoro are a scam operation and not to be trusted. I suggest no one makes the same mistake.
20 December 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to share your feedback about your recent experience with us. I’m truly sorry to hear that we fell short of providing the level of service you rightfully expect and deserve.
I can confirm a full refund has now been processed for your order.
Please accept my sincere apologies for the inconvenience caused.
If there’s anything further I can do to assist, please don’t hesitate to let me know.
Kind regards,
Morgan@Zoro
Zoro UK had the best price
Zoro UK had the best price that I could find on the products I was looking for and they are really good quality. Delivery was a little slow compared with some of the competition but it was the week before Christmas.
Would recommend and use again.
M
5 December 2024
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback with us at Zoro.
We're happy to hear you are pleased with your purchase and thank you for understanding the delay with deliveries at the moment.
Have a great Christmas!
Kind regards,
Morgan@Zoro
Do not order from this company!!!
Do not order from this company!!!
Order# CD-888078-505817
Ordered Christmas lights on 29th Nov 2024 - dispatched 4th Dec. What I received was a brown hoodie???
Advised Zoro 11th Dec, it has been denial denial denial and painful communication - they are refusing to refund my £41.99 for the 800 LED vintage red cluster outdoor lights WHICH I NEVER RECEIVED. They are claiming I did but all I have to show for this is an ugly hoody which is labelled, addressed and invoiced to someone else in Manchester (I am in Scotland)!
This company is not trustworthy and you should think twice before giving them any money.
I am now convinced that they are a scam - take funds, do not deliver the intended goods but send some cheap tat and refuse to refund you. You end up out of pocket and they make a profit either way.
Please save yourself the pain and do not purchase from Zoro UK!!!!
18 December 2024
Unprompted review
Reply from Zoro UK
Hello,
Thank you for taking time out to leave us a review.
I am sorry to learn of your experience with us at Zoro.
We aim to provide exceptional customer service and appears on this occasion we have fallen short of this.
Unfortunately, its appears there may have been a mix up at the local courier depot causing you to receive an incorrect parcel.
I can see you have requested a refund and can confirm this has been processed this morning. Please allow up to 5 working days for the refund to clear back to your original method of payment. Due to the festive period, this may take a little longer.
I take this opportunity to apologise again for not being able to fulfil your order.
Should you require further assistance, please do not hesitate to contact us via emailing Support@zoro.co.uk.
Kindest Regards,
Jazz
Senior CS
Customer services didn't speak English…
Customer services didn't speak English and were uninterested. I'm now out off pocket because off these incompetent fools.
9 December 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to share your feedback with us. We genuinely appreciate all feedback, whether positive or constructive, as it helps us continually improve. When feedback leans towards the negative side, we make it a priority to reach out to our customers directly to address any concerns and work towards resolving any issues that may have occurred.
If you would like me to investigate this further, please respond with your order reference, and I will be happy to give you a call to help resolve the matter.
Kind regards
Helen@Zoro
Excellent service good delivery times…
Excellent service good delivery times and resnabaly priced goods.
11 December 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your review.
I am pleased that you are happy with the service you have received and that our prices are competetive.
Kind regards
Helen@Zoro
Terrible company
Terrible company. Bought a product waited 10 days and they cancelled saying its not in stock ridiculous wasted my time
12 December 2024
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback.
I am sorry to hear that you were not advised of the item being out of stock when you placed the order. We are currently waiting for our website to be updated to reflect this.
Apologies for any inconveniences caused by this, and I do hope that you have been able to source your goods elsewhere.
Kind regards
Helen@Zoro
Excellent response to a faulty item
One of a number of items I bought quickly became faulty. Zoro provided a replacement without quibble or charge,and promptly. It was also reassuring to be able to communicate with a human (via email) during the process, and being treated with courteousy.
9 December 2024
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you so much for your lovely review - it's great to hear that you're happy with the service that was provided, regarding your faulty item.
Kind Regards, Megan from Zoro.
So quick delivery
27 November 2024
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for your 5 star review - we appreciate you taking the time to share your feedback with us. It's great to hear that we were able to deliver your order in good time.
Kind Regards, Megan from Zoro.
Order lost in post.replacement out of…
Order lost in post.replacement out of stock.issues are now resolved
27 November 2024
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send feedback in relation to your recent experience with us.
I am sorry to hear that we weren't able to fulfil your order, firstly due to the item being lost in transit and then not having stock to send out a replacement.
I am, however, pleased to hear that the issues are now resolved.
Kind regards
Helen@Zoro
Terrible supply issues and no real…
Terrible supply issues and no real customer service to back it up. Items are often delayed or cancelled due to stock problems. They are really hard work to deal with. Very quick to send invoices though.
1 December 2024
Unprompted review
Reply from Zoro UK
Good afternoon
Firstly, thank you for taking the time to send us your feedback in relation to your recent experience with us; which I am sorry to hear has not been as positive as it should have been.
We do endeavour to give a high level of service to our customers and I would like to apologise that it sounds like we have failed in this instance.
I will happily give you a call to discuss these issues in more detail if you wanted to supply your order reference.
Thank you and kind regards
Helen@Zoro
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