Zoro Reviews 

Quick delivery, but you selected the wrong carrier. Package left in the weeds 150 feet from house and 5 feet from the street. FedX management does not give a damn where drivers leave packages.

Amazing customer service! Great communication and quick response! Also great prices!

25+ years in the industry and Zoro is perhaps one of the worst companies i have ever tried to do business with. You cannot trust their website OR their Representatives. they will Lie to you, take your money and then ignore your attempts at communication.... ( thats obvious when they give you very very little contact info to get a hold of them...

BOTTOM LINE... they will absolutely screw your business over and not care the least bit

Your process and promptest in Delivery was fantastic

Zoro was wonderful in every way. Their website was so easy to use, their delivery updates were very helpful and I received my purchase the very next day.

I will look forward, to using Zoro again and again.

Everything was good except one of the 8 bagged soaps broke open during delivery and got all over the other boxes... So I am 1 bag short on this delivery...
I would return the entire delivery but I really need these today...
I would be happy with a refund or a credit on the 1 bag that broke.
Let me know what else I need to do to make this happen.
Thanks...

Bag dispenser came quickly, but arrived damaged, making it unusable.

I ordered a tool for my son for his birthday you canceled my order because it was being sent to a different address.
I called and you put a new order through.
You did not release first order from my Bank account so I am being charged 2 times for booth orders . I was told once order shipped one would go away.
The tools was delivered today and both charges still there .
I called again today and was told it might take ten days. So I can not pay my bills now until next payday. You say its my bank. NOT!

delivery was fast!!

What made this order a standout was the person helping me with the order at ZORO. Helping me to find a part to that would work as a replacement and the speed of which I received the order. Thankyou

I had searched the internet for this particular tire, I found it at Zoro .com. The price was very low which made me skeptical however, I ordered the tire hoping for the best. The tire arrived in 3 days and was exactly what i needed. Thank you very much Zoro, I will gladly do business with you again.
A very satisfied customer. David Holliday.

Amazing job. Literally delivered 2 days after I placed the order and I placed the order in the afternoon. Good price. Good product. Fast shipping.

Merchandise damaged. I bought 8 cans of WD40 and 6 came damaged, it had dents and pinched markings. I don't think I will order from this site again.

We needed a shower for basement, have to be truthful we never have heard of Zoro. Found exactly what was needed, called customer service with a question. They answered right away and had the answer, very friendly! Ordered on Wednesday and it was delivered the next day before noon. Amazing company, will definitely do more business with them in the future!

The price for these drill bits was really good and after I ordered them received them the day after. This is outstanding service and great pricing!

Zoro needs to reconsider using RoadRunner for the shipment.
I’ve ordered from Zoro three or four times before, including doors and other products, and I’ve generally been happy with them. Unfortunately, my recent experience with their shipping company, RoadRunner, has been extremely frustrating.
My current order has been sitting at RoadRunner’s Grand Prairie, Texas warehouse for 10 days. They scheduled delivery three times, and nobody showed up. My previous shipment was also lost by RoadRunner. On another occasion, they delivered someone else’s package to my door and refused to take it back.
RoadRunner appears to be extremely disorganized and poorly managed.
Zoro, please understand that your choice of shipping company affects your customers and your reputation. There are many better options, including UPS, FedEx, Wayfair and other reliable carriers, which some they have the same exact product.
I like Zoro and would prefer to keep ordering from you, but if you continue using RoadRunner, you will lose me as a customer. Please take a serious look at the roadrunner company and the service they provide for a larger shipments.

Placed an order on Thu. 09/03, the system indicated delivery on 09/10, today 09/09 checked the delivery status, it did not move from the warehouse, called their customer service, they don't know, they tried to communicate with the warehouse team, the rep after two times putting me on hold for a while; did not have a solution and they want to come back to me in two days if the product did not scan to ship by end of today, asked to talk to a manager, the same thing, would not help or omcall the responsible people. Spent almost 30 min for nothing. Editing the next day, called again, talked to another rep, she mentioned the manager ordered another item to ship to me, and that I'll be notified once the item ships, and usually responses take 1-2 business days. No sense of urgency in that system.

Advertised as a 2in bundle diameter. Showed up and is a .25in bundle diameter. Will not work for my application. Frustrating

I needed to replace the winch on my pop up trailer Zoro had a great price with next day delivery included I always check Zoro before I purchase

I ordered cardboard pads (that go INSIDE packages). They were shipped with plastic strapping only (no box or plastic wrap) which meant they arrived dirty and many of the pads had damaged corners. A disappointing experience from a company that can do better.