The razor fell apart after 10 mins of use, it’s irreparable as it’s made out of cheap material and poorly designed. Contacted the customer service, first they seemed nice but tried to downplay the who... See more
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They told me that the protection plan was free. Then they charged my card 29.99 for protection plan unable to cancel the order right away. I tried to email them and could find any numbers to call. Bad... See more
Please beware of this company. I unfortunately read reviews too late and tried to cancel two hours later. They wouldn’t allow it and said that $15 will automatically be deducted from the $55 just to r... See more
Unfortunately, the products initially sent out to me only worked for 4 days. I was upset about this because I had started seeing results, and reached out to the company. They are now in the process of... See more
Company replied
Breach of guidelines
This is amazing 👏🏽 I've used it twice…
This is amazing 👏🏽 I've used it twice now, and my goodness, I feel like a did a whole workout and I've worn it twice for 12 minutes on level 1 of the 4 levels once a day and it says 2 to 3 times a day its quite amazing. 10/10. Also I received it so fast! Thank you so much this product it the best 🥰
4 August 2024
Unprompted review
Reply from Zorvera
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re enjoying the product and feeling great results after just a few uses. It’s wonderful to know that the quick delivery and effectiveness are exceeding your expectations.
We also appreciate that many satisfied customers, like yourself, don’t always take the time to leave reviews. Your detailed feedback helps us a lot and is invaluable to others considering our product.
If you have any questions or need further assistance as you continue using the product, feel free to reach out. We’re here to help and appreciate your enthusiastic recommendation!
Thank you again for your kind words and support! 🥰👏🏽
Won’t give me a refund and asked for pictures of my body!
This is the worst company to buy from. They say they offer a 30 day money back guarantee but I have been emailing them back and forth for weeks now and they’re doing everything they can to not give me a refund! They’ve even requested I send photos of my body before and after to their warehouse team so they can so if there’s been progress or not!!! How inappropriate!! Is there a complaints email does anyone know?
4 August 2024
Unprompted review
Reply from Zorvera
Thank you for sharing your experience. We sincerely apologize for any frustration this situation has caused. We understand your concerns, and we want to clarify our process.
It's very rare for customers to report seeing no results after using our product consistently for 30 days, which is why we ask for before and after images to verify the effectiveness before processing a refund. This step is intended to ensure that the product is being used correctly and to help us understand any potential issues. We also advise in our 30-day policy page on our website that customers take a photo before starting and after 30 days of use to see the results for themselves.
However, we recognize that requesting these images may have been uncomfortable, and we apologize for that. Please contact our customer service manager directly at https://zorvera.com/pages/contact, and we’ll work to resolve this situation promptly, including processing your refund if eligible.
We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention.
This is a complete scam
This is a complete scam. They don't honour their refund policy. They keep deleting comments off their social media channels of people that had real experiences and have requested refunds that they won't give. You can get the same stuff off Shein for £8. This company are a disgrace. Don't waste your money
4 July 2024
Unprompted review
Reply from Zorvera
We appreciate you taking the time to share your concerns. It’s disappointing to hear that you’ve had a negative experience, and we want to address your points directly.
First and foremost, we want to reassure you that we take our refund policy very seriously. If there have been any issues with your refund, we encourage you to contact our customer service manager directly at https://zorvera.com/pages/contact so we can resolve the matter promptly.
Regarding your comment about cheaper products on platforms like Shein, it’s important to note that while these items may look similar, they are often low-quality knockoffs that don’t deliver the same results. We stand by the quality and effectiveness of our products, which are designed to meet the highest standards.
We understand your frustration and are here to help. Please reach out to us directly so we can assist you further.
SCAM
SCAM - 0 stars, I have still not received my refund and the customer support team are very uncooperative and rude. Please do not buy from this website.
26 July 2024
Unprompted review
Reply from Zorvera
We apologize for the inconvenience you’ve experienced and any frustration this has caused. We want to let you know that your refund has already been issued, but it may take 3-4 business days to appear in your account, depending on your bank.
We understand how important this is, and we’re here to help if you have any further questions or concerns. Please don’t hesitate to reach out to our customer service manager at https://zorvera.com/pages/contact if you need any additional assistance.
Thank you for your patience, and we’re committed to resolving this to your satisfaction.
Love it !!
Easy to use, one button for on n also intensity. Best part is I dont have to interrupt my chores. I can do both. It also helps with my lower back pain. Love it !!!
15 July 2024
Unprompted review
Reply from Zorvera
Thank you for your wonderful feedback! We’re delighted to hear that you find the product easy to use and appreciate the convenience of being able to continue with your chores while using it.
It's great to know that it’s also helping with your lower back pain. Your satisfaction is our priority, and we’re thrilled that our product is making a positive difference for you.
If you have any questions or need further assistance, don’t hesitate to reach out. Thanks again for your support and for sharing your experience with us!
Zorvera device
I purchased the Zorvera device and a course I had a few questions on how to use it . It really didn’t come with a whole lot of instructions. However when I send out an email to the company they did respond very quickly and send me a link to a video on how to properly use the device that was very helpful . I had to reach out again for another question and they responded very quickly again to my question. I am very pleased that they answered me right away .
30 July 2024
Unprompted review
Reply from Zorvera
Thank you for your feedback! We’re glad to hear that our customer service team was able to assist you promptly and that the instructional video was helpful.
We appreciate your patience and understanding regarding the initial instructions. Our goal is always to provide clear and useful guidance, and we’re pleased that we could address your questions quickly.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help and appreciate your support!
Zero stars should be an option
Zero stars should be an option. Do not waste your money. Cheap products that don’t work and will not refund.
31 July 2024
Unprompted review
Reply from Zorvera
Hi Rachele, after reviewing your order, we noticed that it was delivered less than a week ago. Please keep in mind that our EMS devices are not instant solutions; they require consistent use over time to show visible results.
We encourage you to give the product a fair chance as outlined in our usage guidelines. If you continue to have issues or if you believe the product is not functioning as expected, please contact our customer service manager via our website. We’re here to help resolve any concerns and ensure you are satisfied.
Thank you for bringing this to our attention.
Complete scam
Complete scam. The product is a flimsy piece of cra* and they do NOT refund... Do NOT purchase from Zorvera!!
24 July 2024
Unprompted review
Reply from Zorvera
We take claims like this very seriously and want to assure you that our goal is always to provide quality products and excellent customer service. If you’re having issues with a refund or the product, please reach out to our customer service team directly at https://zorvera.com/pages/contact. We are committed to resolving any concerns and ensuring customer satisfaction.
Thank you for bringing this to our attention. We hope to have the opportunity to address your issues and improve your experience with us.
Scam
Scam
Send tracking details
No such tracking number
No reply can't get onto support team
19 July 2024
Unprompted review
Reply from Zorvera
We’re truly sorry to hear about the difficulties you’ve faced and understand your frustration.
To address your concerns, please provide your order number and any relevant details through our contact form at https://zorvera.com/pages/contact. This will help us investigate the issue and provide you with the correct tracking information.
Additionally, please check your spam or junk email folders, as sometimes our responses might end up there. We are committed to resolving this situation and will work to get back to you as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
I’d give ZERO stars if I could
I’d give ZERO stars if I could. This company is a complete scam. I ordered a unit and instantly regretted ordering it within 10 minutes so I reached out to them for a cancellation LITERALLY WITHIN 10 MINUTES! Instead of refunding me the money they start coming up with excuses and being pushy stating I should still try the product. I have sciatic nerve damage and came upon reviews that the unit actually made peoples back pain worse. The company started giving me the runaround. Saying the process orders fast (I ordered it at 10 PM so they definitely didn’t process and ship it within 10 min at nighttime…) it’s now been on going since 7/16/24 and they’re STILL NOT REFUNDING ME and just arguing with me via email daily since my first email on 7/16/24! Now they keep emailing me that they need to charge me $15 for “processing fees”… when NOTHING HAS BEEN PROCESSED! I will be submitting formal complaints to BBB and FTC. This is a scam!!
16 July 2024
Unprompted review
Reply from Zorvera
We’re truly sorry to hear about your experience and understand your frustration.
Firstly, we apologize for any inconvenience or confusion regarding your cancellation and refund request. Our warehouses operate 24/7 to process orders quickly, which is why we strive to act promptly. However, we should have been more accommodating with your cancellation request given the circumstances.
Please note that if your order has not yet shipped, we will work to process your cancellation and refund without any processing fees. If you’ve been charged incorrectly or are facing issues, we want to resolve this as quickly as possible.
To expedite the resolution, please contact our customer service manager directly at https://zorvera.com/pages/contact with your order details. We’re committed to addressing this issue and ensuring a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Replacement of product
There was some sort of defect with my product and I was able to easily get it replaced. They did ask for a video of the product not working which makes sense and I felt it was an easy process to get this item replaced.
19 July 2024
Unprompted review
Reply from Zorvera
Hi Katie,
Thank you for sharing your experience! We're glad we could assist in getting your product replaced quickly and that the process was smooth for you. Asking for a video helps us better understand the issue, and we're happy it made sense to you. 😊
If you ever need anything else, don’t hesitate to contact us!
– The Zorvera Team
I would give no stars if I could
I would give no stars if I could! Total scam, item stopped working very quickly and after emailing back and forth they said I’m not entitled to a replacement or refund as you can only get that within 4 days of receiving! Nothing like advertised, don’t waste your money
13 July 2024
Unprompted review
Reply from Zorvera
We’re very sorry to hear about your experience and understand your frustration. It’s concerning to hear that the item stopped working and that you had difficulties with our return and refund process.
Our goal is always to provide quality products and excellent customer service, and it’s clear we fell short in this instance. Please reach out to our customer service manager directly at https://zorvera.com/pages/contact with your order details. We want to review your case thoroughly and find a resolution that addresses your concerns.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Slightly delayed confidence boost
Unfortunately, the products initially sent out to me only worked for 4 days. I was upset about this because I had started seeing results, and reached out to the company. They are now in the process of sending me the products again due to it being faulty the first time. They have been so understanding in terms of customer service, and the products do work. Overall fantastic experience while the products worked and also with customer service.
10 July 2024
Unprompted review
Reply from Zorvera
Dear Roisin,
Thank you for your feedback! We're sorry to hear that you experienced issues with your products, but we're thrilled to know our customer service team was understanding and helpful in addressing your concerns. It's great to hear you saw results during that time! We appreciate your patience and support, and if you need anything else or have further questions, feel free to reach out—we're here for you! 💖😊
Would put 0 stars if it was an option.
Would put 0 stars if it was an option.
Ordered by curiosity but what I received was far from what was advertised. Don't really feel anything at the low setting, and she I increase them they actually hurt my lower back?! Also had a lovely burn from their product. Emailed immediately demanding a refund as part of their 30days money back guarantee and have been ignored. Going to go through my bank to sort it as this is not only false advertising it is actually dangerous! DO NOT BUY!
26 June 2024
Unprompted review
Reply from Zorvera
We’re truly sorry to hear about your experience and understand your frustration. It’s important to us that our products meet our customers’ expectations and are safe to use.
It sounds like you’ve encountered several issues, and we want to address them promptly. If you haven’t already done so, please contact our customer service manager directly at https://zorvera.com/pages/contact with your order details. We want to resolve this matter as quickly as possible, including processing your refund under our 30-day money-back guarantee.
Your feedback is invaluable, and we take concerns about safety and effectiveness very seriously. We’ll be reviewing this situation thoroughly to ensure it doesn’t happen again.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue.
Absolute scam guys please do not order…
Absolute scam guys please do not order anything from here, the product that arrived was flimsy and honestly looks like it’s worth a couple of pounds!
Didn’t even work properly felt like a tiny zap, I work in beauty and this is definitely not what they are advertising.
I emailed and said it wasn’t working properly and would like to return for a refund but they have refused.
Absolute joke.
Save your money and clench ya cheeks instead
30 June 2024
Unprompted review
Reply from Zorvera
We’re truly sorry to hear about your experience. It’s concerning to hear that the product didn’t meet your expectations and that you faced difficulties with our return process.
We strive to provide quality products and excellent customer service, and we clearly fell short in this instance. Please contact our customer service manager directly at https://zorvera.com/pages/contact with your order details. We want to review your case and find a resolution, including processing a refund if the product did not perform as expected.
Your feedback is important to us, and we’ll be addressing this internally to prevent similar issues in the future. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
AVOID this company
Ordered item. Emailed straight away as I had concerns. They are a Chinese company packing centre. Item was wrong. Emailed again for refund link and I was ignored. My bank is now investigating this company as it’s been months of being ignored now. DO NOT BUY anything
20 March 2024
Unprompted review
Reply from Zorvera
We’re truly sorry to hear about the issues you’ve faced with your order and the difficulties with our customer service. We understand how frustrating it must be to have been ignored and to still be waiting for a resolution.
To clarify, we are a USA-based company, though some of our packaging is manufactured in China. Our goal is to ensure that all our customers receive the support they need, and it’s clear we fell short in this instance.
Please reach out to our customer service manager directly at https://zorvera.com/pages/contact with your order details. We want to investigate this matter thoroughly and work towards a resolution, including processing a refund if necessary.
Your feedback is important to us, and we’re committed to improving our service. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the situation.
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