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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the beard care items and their unique, long-lasting scents. Many consumers consider these products to be the best on the market, appreciating their effectiveness in making beards soft and manageable, and noting the luxurious feel and excellent presentation. However, some customers have experienced issues with their orders, specifically regarding product availability. A few people mentioned ordering items that were subsequently found to be out of stock after order confirmation, leading to delays or changes in their expected delivery. Additionally, a small number of reviewers noted inconsistencies in product quality, particularly with refill pouches lacking the expected fragrance.

What people talk about most

Product

Clients share positive opinions on product quality, especially regarding the scents and effectiveness of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Order

People report ambiguous experiences with order. Some customers found the ordering process straightforward and... See more

Based on these reviews

Rated 5 out of 5 stars

Where do I even begin! Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is... See more

Rated 5 out of 5 stars

Excellent products…love the packaging…it’s an amazing gift for the men in your life. I have bought a few times and would always go back. The customer service is on point with a quick friendly respons... See more

Rated 5 out of 5 stars

Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more

Rated 5 out of 5 stars

Hi I just wanted to say I have been using this beard oil product for 7 years including many other items such as pomade and perfume gold oud and regular . I have a photo of when I first pur... See more

Company replied


Company details

  1. #80 of 108 best companies in Hair product shop
  2. #97 of 127 best companies in Cosmetics shop
  3. #191 of 253 best companies in Health and beauty shop
  4. #83 of 109 best companies in Perfume store
  5. #56 of 65 best companies in Toiletries Shop

About ZOUSZ

Written by the company

ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.

Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zouzs

Fast respond, good service

12 March 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Amazing products

Amazing products ! Love the smell! Will definitely buy again after using this :)

12 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you love the scent of our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Amazing product's

The product , The costomer service , The luxurious feel , Just makes you want to shower and aply again lol , I think it's my new favorite brand , The shampoo lather's up amazing , And the mousturiser is top top notch , Deffinatly worth trying out guy's , You will smell and feel like a king ☆☆☆☆☆

12 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're happy to know about your experience with ZOUSZ products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Wonderful products

Wonderful products. I get compliments and questions about the beard balm and cologne all of the time!

11 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our products. Thank you for being our valued customer.

Rated 4 out of 5 stars

Great product in a very posh looking box.

Great product in a very posh looking box. So great for a gift. Black beard oil smells good but for me not as good as the Gold which is exceptionally good.

10 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

THE BEST beard stuff on the market!

THE BEST scented beard stuff on the market. Have been using Zousz for a number of years now. Love the fact you can get beard products with a cologne type scent. Plus quality is unmatched.
Also top customer service.
Hope they stick around.

8 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Zousz Gold Beard Beard Oil.

Excellent product, top quality as always, I have used many products from ZOUSZ and they always deliver, best on the market.

8 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Seems like the formula has changed from…

Seems like the formula has changed from the last tub of cream. I must that the change is for the better. It smells much nicer and a little stronger and is firmer to the touch.

29 February 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know you like our product. Thank you for being our valued customer.

Rated 5 out of 5 stars

Amazing scent

The Zousz black noir eau de parfum is an amazing scent, this is the second time I’ve purchased it, and the service and delivery was great also.

6 March 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our Eau de Parfum! Thank you for being our valued customer.

Rated 5 out of 5 stars

black oud perfume the smell is…

black oud perfume the smell is absolutely amazing, masculine and pairs perfectly on my skin. I tried gold oud and in short I strongly dislike this fragrance. Black OUD is perfection.

25 February 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our Black Oud perfume. Thank you for being our valued customer.

Rated 5 out of 5 stars

The Best!

I usually don’t write reviews, my experience with Zousz was extremely positive, one the products was damaged through shipping and Zousz immediately replaced the items!
The products themselves are really nice

17 February 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

As expected

Having used Zousz before, again great service from the team, From easy ordering to delivery was spot on.

4 February 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Great products!

I love these products. New to growing a beard, so I got the gift set of wash, moisturizer, balm and oud oil. Great scent! After reading about Black Oud and Gold Oud parfum, I decided to try these as well. Love them both!! Highly recommend all of these products!

1 February 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad that you love our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

These products smell amazing

These products smell amazing! Customer service is second to none! Quality items at a fair price… if you’ve not tried them you’re missing something real special!

6 February 2024
ZOUSZ logo

Reply from ZOUSZ

We appreciate your feedback! We are glad that you like our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Great service

Great service. Fast delivery. Good communication.

The amount of compliments I'm receiving is quite surprising. 😁😁

6 February 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

All round excellence!

No delays on delivery, excellent packaging and everything was as should be. Will definitely purchase again!

28 January 2024
ZOUSZ logo

Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Great gift

My boyfriend along with his friends and family loved the scent! Very nice packaging. Great gift, I highly recommend Zousz.

26 January 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad that they like our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Luxurious Valentine's Gift Bundle

The items are a gift, so I haven't been able to smell them, but I'm sure my partner will love them as he loves oud. The packaging is very luxurious and was delivered on time

2 February 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Amazing brand that I have only recently…

Amazing brand that I have only recently stumbled upon whilst trying to find a unique and amazing smelling oud that I can gift to my husband to be. First of all the customer service is honestly the best, the interaction I’ve had with them is amazing and I literally had my order the next day! Packaging looks super sophisticated, masculine and very high end. I already know this oud is going to smell amazing so I also go the matching moisturiser too. Highly recommend this brand if you’re looking for something unique, yet affordable.

3 February 2024
ZOUSZ logo

Reply from ZOUSZ

We appreciate your feedback! We're glad that you like our products. Thank you for being our valued customer.

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