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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, unique designs, and positive messages. Many consumers are particularly impressed with the exceptional customer service, noting the team's friendliness, helpfulness, and quick resolution of issues, even when dealing with lost or damaged orders. The ordering process is frequently described as easy, and the delivery service is often noted for its timeliness and efficiency. However, some customers also noted occasional issues with delivery, including lost packages or incorrect addresses, which the company promptly resolved. A few people mentioned receiving products that didn't meet their quality expectations or had sizing issues, such as watch bands being too wide or bracelets being too tight.

What people talk about most

Product

People report positive experiences with product, often praising the quality, designs, and comfort of items... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the quick and efficient... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the company for quickly... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been going through a tough part of my life over the last year. After buying a few other Motivational products, I started seeing ads for Zox. I got curious and checked out the website. I love the... See more

Rated 5 out of 5 stars

A large package containing gifts for my family went missing from my porch just days before Christmas! USPS told me to file a police report. ZOX replaced the order and shipped it immediately. When I th... See more

Rated 5 out of 5 stars

I was gifted a ZOX bracelet by my eldest daughter and love it. However at first could not get the Bible verses to pop up on my Android phone. I reached out for help on the website and following their... See more

Rated 5 out of 5 stars

I had an issue with USPS losing my order. I contacted ZOX and received a response in less than a day. I didn't ask for a refund or a reorder, I really just wanted to let them know that with the curren... See more


Company details

  1. Beauty & Well-being

Written by the company

Zox Are Exquisitely Curated, Incredibly Comfortable Works Of Art For Your Wrist. They're Part Of A Very Rare Set That's Individually Numbered And Never Reproduced. That's Right Friend, You Just Found It: Your New Favorite Wristband.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

It doesn’t always “connect” when…

It doesn’t always “connect” when tapping it with my iPhone 14MaxPro. It annoys me but will eventually come up with a Bible verse. “Patience is a virtue!” I did watch the video on how to operate the bracelet.

15 February 2026
ZOX logo

Reply from ZOX

Hey Marilyn! Thank you so much for sharing and I'm so sorry that you sometimes have some trouble scanning it. For iPhones that sweet spot where your NFC reader is - is at the very top center of your phone. If you keep having trouble please feel free to get in touch at bros@zox.co, we'd love to help!

Rated 5 out of 5 stars

I was having difficulty using my…

I was having difficulty using my rewards points and reached out to customer service. They responded almost immediately and took care of the issue I was having. I love the bracelets and the positive messages. What a nice gift they make

9 March 2026
Unprompted review
Rated 5 out of 5 stars

This was a perfect gift for my sister…

This was a perfect gift for my sister and the cross charm made her braclet very special. She just had a barn fire and lost her two horse that she loved so much. The design of dandelions on the braclet was special to her.

17 February 2026
Rated 4 out of 5 stars

Just ok

Ordered and got a picture that it was sent to a different house. I wrote to them and they send they’d send another but they mailed it to a different address. I have about 30 ZOX and I was truly disappointed how this was handled.

17 February 2026
ZOX logo

Reply from ZOX

Hi Paula! I’m so sorry to hear about this experience, I completely understand how disappointing that must have been. I took a look into the order and it appears that both the original shipment and the reshipment were sent to the address that was entered on the order, but I’d still love to do what we can to help make this right. I'll have our Customer Happiness Manager get in touch. Big hugs!

Rated 5 out of 5 stars

Amazing Company & Customer Service.

Stephanie went above and beyond what I expected, she’s secured a customer for life, if you have any way of rewarding this lass please do as she is an absolute legend and deserves nothing less and is a credit to your company.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Angel Wing Band

Ordered an angel wing band as I've recently had a very hard loss, it went past the delivery slot, I contacted them and they immediately sent out another order, beautiful item and absolutely lovely people and amazing customer service, will be looking at what else you have.
Highly reccomend if you're after something different from some lovely people. Xx

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Zox has been in my life since 2018

Zox has been in my life since 2018, and the company has so many great customer service reps, as well as their company owners are involved and interact with Zox followers on many platforms including facebook! The braclets (they call them bands) are pertinent to many different things a person is or could be going through, and the interactive bands are AWESOME!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

ZOX is always quick and efficient

ZOX is always quick and efficient when replying to emails sent to them. I had to email them twice you help and they always got back with a solution with in a day or two.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I was gifted a ZOX bracelet

I was gifted a ZOX bracelet by my eldest daughter and love it. However at first could not get the Bible verses to pop up on my Android phone. I reached out for help on the website and following their directions to enable the NFC function and where that's located on my phone, I now enjoy inspiring messages whenever I need one. Thanks ZOX

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Zox is a great company

Zox is a great company! I have shared their bracelets with everyone I know. They all love them! They are beautiful , colorful and comfortable. Will continue to purchase more bracelets from Zox!!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Customer Support

I jad reached out to Zox many months ago because I loved their watch bands but they didn't offer it for a Pixel watch. Much to my delight, they now have a pixel adapter for their watch bands so of course I ordered a band and an adadpter (which was free with the band). When I put it on, I couldn't get one piece to click into place. I reached out and by the next day, I had an email and a new order number because they sent me a new adapter. Xox is very customer focused and always quick to respond. GREAT COMPANY :)

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company!!

I love everything about this company and their products! I will continue to support them in the future with more purchases. Customer service is top notch and they are extremely friendly and helpful!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product with very good support as needed

I have engage with Zox via the browser, the app, facebook group and support (email). I find their products are so useful in assisting with my own general wellbeing journey. That isn’t the central theme of the company but they do genuinely care about people. This has been shown to me the most in interaction with the support team (email) who have never yelled at me or made me feel guilty but have actually listened to me, they’ll explain anything needed, take note as needed and provide recommendations as needed. To me a product can be great but support isn’t. In this case I have found that both the products and the service support as needed is provided well and I’m grateful for this companies role in my life.

25 February 2026
Unprompted review

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