ZOXS Reviews 

Apple MacBook Air in tadellosem Zustand und zu einem super Preis.

Ordered a used camera, DHL never showed up and claimed to have made delivery attempts in the evening. Called one time, the guy and the phone spoke so fast and impatient, even a native german speaking person would be hard pressed to understand. E-mail customer service didn't make any effort to anwser my emails and came back with default replies followed rude and wiseass comments.

Seems like a low quality outfit, better to be avoided.

Easy checkout
Competitive Prices
Fast delivery

I bought a kidswatch (XPLORA X6 Play [Kinder-Smartwatch] schwarz), which does NOT indicate it's with an eSIM. So I tried to refund, it's super time-consuming and difficult! I first need to write a letter with the template and literally sign it. Then they replied the email and wanted me to send it by post, and not willing to pay the shipping. I always replied the question immediately, but they only reply me the next day, now it's already 6 days after the purchase which makes me suspect their intention of the slow path. I will definitely not buy things from here again, and choose those with easy return platforms like Amazon, just few clicks instead of such pain in the a*s!

Feel free to verify my words, order # attached.

updated on April 15, 2024:
Though they claimed that the label was sent on April 12, but I never received it. I have tried calling their customer service twice today, it got hang up both time after over 20 mins waiting. It proves that this is totally a NO GO company, they don't go along with the Widerrufesrecht at all!

Huawei mate 20 pro was very good telephone,abd there are no problems in that product ..i am very happy when i buy a product from buyzoxs ...the price is good and the phones was brilliant ...i want to buy again and again...thank you buyzoxs

My new phone has scratches right at the camera and I can’t use it properly.

Delivery service is very fast and secure. Buying something on ZOXS site with “sehr gut” means almost new!

Was reluctant to order at first as i had no idea but was surprised with everything.
Very good products for students at low prices

All was fine. Laptop was sent to me, in working condition, with no trouble on the whole customer journey.

I bought a phone from them; they said they will fix it and instead of sending the phone I bought that had panzer protection on the display (paid 20 euros for it) they sent me a damaged phone with scratches, a fake charing non-original cable, a fake sim tray and an S pen that looks super used.

According to EU law I have 2 options:

1. I get the phone repaired
2. I get a new phone if they canot repair it

They sent me a broken one just for me to shut up - well guess what - this won't stop here until everyone knows how much of a liars and illegal company these guys are

I did not believe that such a company is able to do business in Germany - had a good impression overall about german companies.

Lastly, I contacted the EU customer rights In Denmark and confirmed with them the law and that ZOXS is playing with fire and acting against the regulations which can result in the infringement of the customer rights and soon to be paying customer damages for this unlawful behavior.

This will be further on the Germany customer right table.

Ordered an item from them. However, the item that arrived did not match what was in the original listing's picture or description. I fill out all the forms to send it back, but I have to pay the cost of return postage. I'm sorry, but it's not my fault that the original listing was falsely advertised and that I received an incompatible product. Therefore I shouldn't have to pay €5 postage from my own pockets to send it back. All I got was wasted time and money from this company. Steer clear or you will lose your time and money as well.

Update: 09.10.23
Despite a reply from the company, assuring me that they have refunded me the cost of shipping the item back, they have not. I had to pay myself to send the falsely advertised item back and did not receive any money for the cost of returning the parcel which I never would have bought in the first place if it had been correctly advertised. The price of returning the parcel was about 5€ and I have not received this from Zoxs.

Sold a brandnew iPhone on 28.09. Item reached on October 2nd. And already got the money in my account. Compared to other websites, Zoxs is super fast and reliable. Fast payment and highest payout compared to their competitors. Would very gladly recommend to others.

They give you a high estimate online and will later on find defaults in your product that were not there beforehand.

They would be willing to send you the product back, but then ask you to pay for the delivery and test. The amount of money you will end up paying is the difference that you would have gotten somewhere else, so you end up accepting their cheaper offer.

That is how they get you. Just avoid this company all together and try to sell your stuff somewhere else. This place is a scheme

Update to ZOXS response:
The quality of my item was judged based on a "dust particle under the lense" which was found during the examination. This dust particle wasn't there when I sent the item. It is clear to me that this is not something I can prove. That is also my point. I would recommend everyone to avoid putting yourself in this situation where the people who are "inspecting" your product can claim whatever they want and if you don't agree you have to pay. Either way, just look at the overall trust rating of this place and make up your own mind.

Very untrustworthy company. They claim I damaged the product but I did NOT. I had even purchased extra warranty but they refuse to repair the part. It is a common failure point on the device, apparently, after having looked it up.

Best prices, and mind blowing how fast everything was processed, already the next day after the books got delivered to Zox I had the money on my bank account. I was I formed about every step of the process. Perfect service! Thank you!

With waiting times of over 3 months you should really stop offering this buying service. The whole point of selling to resellers like you is that it’s supposed to be fast.

On top of this you cannot even have your item returned to you but rather wait for the whole time to be evaluated.

A complete parody of rebuy or wirkaufens.

P.S I am not artificially inflating anything, package was sent mid May and your CS said that earliest they can process is end July. so 3 months with 1 week give or take, like it even matters at that point

Please, read the comments. Most of them will be like mine.

The 22nd of July 2022, I bought an Asus ROG Phone 3 Strix Edition that was “As good as new”, which serial number was L7AIKN06C663WPD. It arrived in excellent condition at my home, in France.
I received it but did not yet use all the functions of the phone, and later found out the phone could not take night pictures and could not play games like Genshin Impact, which is, for a gaming phone, unimaginable… There were problems with the system of the phone.

So I contact their customer service and they told me to send my phone to them for a reparation under guarantee (my phone was still under Asus guarantee). I packed my phone with the paper indicating which were the problems, and another one with my address, and sent it to them the 28th of October. The packet was wrapped with a lot of duct tape and the phone was secured in a pink bubble wrap. I preferred not to send it in its box (strangely, I felt like something would go wrong).
They received the packet the 3rd of November but then sent me an email only the next day telling me the packet was empty. Attached to their email were 4 pictures of my packet with the punk bubble wrap and the note with my address inside. They told me I had to made a complaint against DPD, which I did on the spot.

Here comes the nightmare:
DPD told me they would send someone to retrieve the packet and they were sorry it arrived empty. I had no time to care for the empty packet so I let their answer aside, considering they acknowledged my complaint. They did not tell me they were not responsible.
Then I contacted the police and filled a complaint for a stolen cell phone, so that my phone would be, at least, blocked in France. I even contacted Asus directly, so if my phone ever come into their hands, they will know it’s mine and that it had been stolen.
Finally, I contacted the French postal service and told them the problem. They opened a complaint for me which should have been resolved in less than 40 days.
TWO MONTHS later, the French postal services told me they could not refund me for the loss of my cell phone since the company which delivered my phone, DHL, had not received a complaint.
I contacted Zoxs to ask them to try do something on their end about it but they never did anything and told me I had to tell them to inform the delivery service of the problem. As if it is normal to receive an empty packet...
After lots of mails with them, they told me it was outragous I blamed them, since I did not answer their email telling me my packet arrived empty. I mean, I never saw why I had to answer their email which did not seem like it needed an answer since it said:
"Ihre Rücksendung ist leider ohne Inhalt bei uns angekommen.
Gerne können Sie bei DPD eine Schadensmeldung veranlassen und das Paket bei uns abholen lassen.
Entsprechende Fotos finden Sie anbei.
Bei weiteren Fragen stehe ich Ihnen gerne zur Verfügung."
->"Please send a damage report to DPD so that they can come retrieve the packet."
It's not the empty packet I needed but my phone so why did they want to send it back to me? I had no 'weitere Fragen', since they told me what to do in their mail...

Concerning DHL, they never answered my mails concerning this problem and Zoxs kept telling me it was DPD, while DPD told me it was not them.

So, don’t buy their products and never use their customer services.
And, if you bought my stolen phone, I’m sorry for you, since it's considered concealment...

I sold my Surface Pro X via Zoxs but am very disappointed with the double standards. I checked the requirements/categories beforehand and classified my device accordingly (very good). The Sale website states for the condition "very good": "Etwaige Kratzer sind nur gegen das Licht gehalten erkennbar". My device was downgraded to good because: "Auf dem Display befinden sich leider leichte Kratzer/Gebrauchsspuren, die man besonders gegen das Licht gehalten sieht.".

IMO these are double standards.
I still sold the device because the price was fine, therefore 2 stars. But the amounts they offer will probably never be accurate (except for new devices) because they trick when categorizing.

I have had way better experiences with other companies