Photos are not at all to be trusted! Very badly and sloppy made!
I ordered beautiful earrings, but what I received is NOT at all beautiful. If I could share the photographs from the website and the ones from the product I received, I would. The app does not give me this option unfortunately...
The earrings I received are very messy and slobby made. And I payed 40€ for them!!
Sending them back cost be 36€ (from Belgium) and they will not refund my shipping costs. They say it is in the policy, which is true, but it is not that I have changed my mind about them…they are just ugly and not at all what the pictures make you believe!
I would discourage you to buy from this website, as their explanation is that it is because “every peace is handmade and has small differences”… let me tell you, if the difference is that they deliver ugly and messy made juwelery, they should put those pictures on their website! And not charge you 40€ for them!!
Reply from ZØY Jewelry
Dear Evie,
We’re sorry to hear that the piece did not meet your expectations.
For transparency, although our initial reply unfortunately landed in your spam folder, we still accepted your return outside of our standard 14-day policy as a gesture of goodwill.
As outlined in our policy, shipping costs are non-refundable. The piece you received is part of a longstanding design, where slight variations between production batches may occur.
Your return is currently on its way back to us, and we will proceed with a full refund of the product once it has been received and inspected.
We appreciate your feedback.
Kind regards,
ZØY Jewelry Customer Service
