ZSF HAIR Reviews 119

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, true to length, and often exceeds expectations in fullness and appearance. Many consumers highlight the exceptional customer service, describing it as responsive, helpful, and communicative. The delivery service is frequently mentioned as being very fast and efficient, with many orders arriving sooner than anticipated. However, some people were dissatisfied with their experience, citing issues with order fulfillment, such as receiving incorrect items or experiencing significant delays in shipping. A few reviewers also reported problems with hair quality, mentioning excessive shedding, tangling, or frizziness, which led to disappointment with the product's durability.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the hair as soft, full, and... See more

Quality

Consumers find quality to be positive, consistently praising the hair as soft, full, and true to length with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the impressively fast... See more

Order

Clients share positive opinions on order. Many customers express satisfaction, highlighting fast delivery and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been using ZSF hair for 2 years now and have had an amazing experience with them. Their customer service is the best. Very easy and transparent. The delivery process is super fast. Your hair will... See more

Rated 5 out of 5 stars

Five star review, amy's customer service is absolutely amazing, she's understanding and very helpful. The hair quality is also great ive bought a couple wigs so far im happy with everything :)

Rated 5 out of 5 stars

I haven’t installed the hair yet, but I’m already impressed! The texture feels soft and silky, with no shedding or smell straight out of the package. The lace looks thin, pre-plucked, and easy to work... See more

Rated 5 out of 5 stars

I ordered the wig on Wednesday and my hair appointment was on Monday and the wig came faster than I expected. Also, THIS IS BY FAR THE BEST WIG I EVER GOTTT!! I ordered a 24 inch but it looks more lik... See more

Company replied


Company details

Written by the company

ZSF Hair was established in 2016 ,has an excellent sales and after-sales team. The members do their best to provide customers with the best solution of purchasing & using hair. Efficient and patience are their features. ZSF Hair provides the highest quality hair products in the industry, while guarantee professional and informed expert assistance for a pampering online shopping experience. ZSF Hair supplies top virgin hair to customers around the world and has won the trust of customers and recognition. Honesty is the greatest tag of ZSF. Want to know more about ZSF Hair? Contact us via Email: support@zsfhair.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

DO NOT BELIEVE THE REVIEWS LIKE I DID!!

I READ THE REVIEWS & TOOK A CHANCE & I HONESTLY DO NOT KNOW HOW THEY HAVE 4.8STARS- SHIPPING SUCKS TOOK 13 DAYS TO RECEIVED THE WIG PLACED ORDER THE MORNINGOF 3/8 & RECVD 3/20... IT'S NOT A BURMESE CURL -SHAMPOO IT HAIR JUST SHEDS & THE FRIZZINESS @#$%&!! ONLY GOOD THING IS THE LENGHT- I AM ONE & DONE!

UPDATE 4/11/26
I stand by my first comment whereas I changed it to 1 star because this wig is totally trash(zero is not an option) - I couldn’t deal with it anymore ..2weeks the shedding & tangles I was over it & it looks better in the trash! CS contacted me via text requesting me to contact the warehouse LMAO that’s so not my job to contact THEIR warehouse on how THEY made a trash wig!

20 March 2026
Unprompted review
ZSF HAIR logo

Reply from ZSF HAIR

hi ,sorry for the inconvenience. Some order maybe delay by across the weekend / flight delay / or other . We will try best to improve efficiency! normally we suggest wash curly human hair with conditioner before using and put some hair water / spry or oil before comb (widetooth) .hope it will assist solve your problem. Any other questions. Free Contact with us : support@zsfhair.com

Rated 5 out of 5 stars

This is literally the best hair…

This is literally the best hair company. I always buy from them and I haven’t been disappointed yet. I recommend this company to all my friends and they all love them too. They have a forever client.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

The lace is definitely HD!!

The lace is definitely HD and the wig was true to length! I ordered the 250% density and my wig was SUPER thick! Definitely worth the purchase!! The customer service is also really good and they respond asap!!

6 March 2026
Unprompted review
ZSF HAIR logo

Reply from ZSF HAIR

thanks honey, all of our hair will be real hd lace and true to length and density

Rated 5 out of 5 stars

I have been ordering from the company…

I have been ordering from the company for a great long time, their hair is wonderful I love how full and long it come, it’s true to length and very much great density! I will recommend buying and telling family and friends about this wonderful company. customer service is A1.

5 March 2026
Unprompted review
ZSF HAIR logo

Reply from ZSF HAIR

thanks for your appreciate honey , will do much better in the future

Rated 5 out of 5 stars

10+ purchased trust me!!!

The hair is amazing I’ve purchased over 10 wigs from them minimal shedding you can bleach do whatever you want, after a while you can replace the frontal it’s still good as new !!!

23 February 2026
Unprompted review
ZSF HAIR logo

Reply from ZSF HAIR

honey , thanks for your support with zsfhair all the time

Rated 2 out of 5 stars

Wig is tangling like crazy and is not a…

Wig is tangling like crazy and is not a glueless at all.

If you are looking for a wig that's quick and easy to apply and won't lift halfway through the day avoid this website at all costs. I have bought cheap Alieexpress wigs that were better quality.

One thing I will say is that it is quite full and true to length. However it getting tangled so easily cancels out the positives.

Update: They left a comment below attempting to pretend to solve the issue but they have not responded to my email. They were very quick to respond when it came to me initially purchasing! Stay away!!

24 February 2026
Unprompted review
ZSF HAIR logo

Reply from ZSF HAIR

Hi,
This is Amy from zsfhair .First of all, We apologize that the hair did not meet your expectations .
May I know your order number please ? You can also send photos of the product to our email: support@zsfhair.com we are happy to make every effort to solve the problem for you and meet your satisfaction
Sincerely
ZSFHAIR Team

Rated 5 out of 5 stars

Hair was 10/10

Hair was 10/10. Lace was thin and melted seamlessly. Kept the curls so well and no shedding with the 613. I can’t wait for my next unit❤️

12 February 2026
Unprompted review
ZSF HAIR logo

Reply from ZSF HAIR

wow , wonderful , our hair is top quality, no shedding no tangle , thanks for your support with zsfhair

Rated 5 out of 5 stars

Absolutely obsessed with this wig

Absolutely obsessed with this wig! The quality is amazing, super soft, full, and looks so natural. The fit is perfect and comfortable, and the colour is great. It honestly exceeded my expectations.

I also want to mention Amy from customer service for being so helpful, patient, and understanding throughout the process. She made everything so easy and enjoyable.

I couldn’t be happier with my purchase and will definitely be ordering again. Highly recommend!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great bundles and wigs

I've been a loyal customer of this hair company for years now, I've bought every kind of hair; from curly, straight, blonde, everything. I can honestly say that I've never been disappointed. The quality is consistently outstanding, and I've never encountered any cons. The hair is always top-notch, the bundles are full, and the shipping is impressively fast. Plus, their customer service is excellent, always responsive and helpful. I wholeheartedly recommend this company to anyone looking for quality hair and a reliable shopping experience.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

100000/10

Do not walk ! RUN amazing customer service and the best hair i recommend for quickweaves , ponytails, and wig installs especially birthday one of best pieces of hair you will ever touch !

26 December 2025
Unprompted review
Rated 4 out of 5 stars

The wig itself is super pretty and very…

The wig itself is super pretty and very high quality. The lace is transparent and you can tell the hair is 100% real human hair. It literally looks like its growing out of my scalp 😍 The reason I decided to give 4 stars instead of 5 is because I had a frw issues with the delivery, but I'm not sure wether the ZSFHAIR or FedEx is responsible for that issue. Overall I am super happy with the wig and I feel like its a steal considering the price is not as high as some other, maybe even lower quality wigs on the market. :)

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Impressed and Beyond Satisfied!

I cannot express enough how genuinely pleased I am with the customer service I received from the ZSF Hair Team. From the very beginning, they went above and beyond to make sure my experience was smooth and stress-free. They maintained constant and thoughtful communication with me throughout the entire shipping process, keeping me updated while the package was in transit. What impressed me even more was their dedication and efficiency when I requested an address change — not only did they respond quickly, but they actually managed to have the change processed successfully, which I know isn’t always easy to do. Their professionalism and attentiveness truly made me feel valued as a customer.

Now, let’s talk about the hair itself — WOW! The quality completely exceeded my expectations. The lace is a beautiful 13x13 transparent lace that blends seamlessly with my skin and looks incredibly natural once installed. The hair is true to length ( I got a 28” loose wave which absolutely could pass off as a 30”) unbelievably soft, and had no strange smell whatsoever, which is always a huge plus. As soon as I washed and styled it, I could tell this was premium quality hair. The curls held perfectly and stayed bouncy and full of life even after styling — absolutely stunning.

Overall, I am beyond happy with both the exceptional customer service and the amazing product quality. ZSF Hair has definitely earned a loyal customer in me, and I’ll be recommending them to everyone I know. Thank you again for such a pleasant experience and for delivering exactly what was promised — and more!

2 October 2025
Unprompted review

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