Zuku Reviews 

Terrible service! On the 27 of Aug I was told by a Zuku employee that if I pay 149.000 then a technician would be a my place the same day. After calling more than 7 times a technician finally arrived on the 15 of August. He ensured me that my subscription would start from that day. On the 27 of August they cut off my internet. I called Zuku and they told me that the best they could do was to give me a month for the price of 74.500 but with only have the speed I had before.
I fell it should be illegal to lie to customers.
Anyway, stay far away from Zuku

Worst of the worst, after paying for installation no communication is done, the sales person disappears and you have to wait for days for the technician who never arrives nor communicate. This are cons, enroll to zuku at your own risk

The worst internet service provider ever . Agent promises installation will be done ,the technician calls saying they are no routers , i feel imma about to take legal action . How can you say you offering services , request customers to pay then say there are no routers and you don't know when they'll arrive.Worst part is that when you request for the reversal they say it will take 7-14 days , are these guys really serious even the reversal they want you waiting that long. I do not recommend anyone to put their money in this company , they are the worst.

Worst mistake of my life🚮🚮. I spoke to an agent and she promised I'll get the installation as soon as possible since the technicians are around. As soon as I paid she stopped picking my calls and the customer care has been lying from morning. I called them again in the evening only to be told there are no routers and the do not know when the issue will be resolved 😭. Wish I came here first🤦🤦

The worst customer care service ever.
The internet itself was good, but if anything happens or signal is lost no one will care to Com and fix it... They keep lying and say we will come but this never happens

Don't choose Zuku !!! I wanted to tell people how bad the company is, but I see that there are already lots of negative comments.
They came nice and smiling, made a contract with me, had me pay the fees and then the technicians came and explained that it was not possible to install the router in my apt.
Four weeks later I'm still waiting for the refund of my money !!!

No 1 worst internet service provider always internet down paying monthly 7,099kes per day 239 kes worst of money even call customer care need wait for 1hr lines are bc even
Customer care picked doesn’t offer real solutions either — just scripted replies and empty promises. For the high prices they charge, the service is simply not worth it.

Definitely not recommended!

Worse internet,paid for it on 27 July, today Wednesday same story we are working on it.This team will tell you a lot of story.
When you ask about your refund so you can install other services since they have failed to deliver, they pretend to speak to supervisor just to calm you down.
Worse services with zuku.

zuku this is worst internet ever it isnt working for like 24 hours we have to waste our time jut calling them but they never try to fix it they only say its a problem within the area genuinely we are having a bad experience with its the internet service we cant bare it

The worst internet service company I must say. Network is always down and they do nothing to fix it

For me,what really put me off about the zuku internet is having to replace the router each and every single time.I have used zuku WiFi for two years and in my two-year experience with zuku, I have repaced my router twice,which made me really question their products.Also, I think they can work on their customer service.I personally called the zuku customer line for assistance, promised me that my issue would have been fixed within 24 hours and nothing was done about it .But what really brought me to the edge is when I called them when my router had a problem once more and they told me to go to their physical shop with the router (that they had fixed on the wall) and replace it with another,rather than just bringing another router and fixing it on the wall.I mean, what's customer service for?????

Worst service ever a sales agent lied to me about getting 40mbps for a certain offer and when instalation was done the mbps I received was 10mbps.. It's now been 1 week I'm trying to follow up after launching a complaint but it seems zuku do not know what customer service is nor do they care about their clients. Worst provider!!

Liam

Your review is already strong, but here’s a slightly refined version for clarity and impact:

Worst Company Ever – Avoid at All Costs!

This company is an absolute nightmare. They have given us the runaround for now three months regarding a refund, despite multiple requests, emails, and even in-person visits to their office.
Their customer service is completely dishonest, constantly making false promises with no intention of resolving the issue. At this point, it feels like they’ve stolen our money over KSH 25,000

Beware! If you value your hard-earned money, do not trust Zuku. They will take your payment and refuse to give refunds. Stay far away from this scam of a company!

ZUKU SHOULD CHANGE THE NAME FROM ZUKU TO ZUKUTHIFE IN KENYA.
BAD INTERNET BAD CUSTOMER SERVICE AND THE CUSTOMER CARE PEOPLE ARE GETTING SALARYS FOR LAYING TO CUSTOMERS.
NO BODY SHOULD BUY ZUKU AND ASLO LETS TRY MAKE VIDEO PULLING THE ZUKU INTERNET OUT AND BRAKING THE DEVICES.

Worst internet providers. In a span of a month, every week you have days with no net! You pay for a useless service. I do not recommend Zuku at all

WORST CUSTOMER CARE SERVICE,WORSE INTERNET... Imagine i don't have internet for the past two days. I have been contacting them like crazy.they are so unprofessional.i have done my payments..i followed up with the network i did the payment with and they have clearly stated that your payment has gone to the zuku system,but the system is also pathetic just like their services.. they are quiet ,they don't care ...
I personally advice if you are using ZUKU be ready to face the consequences..these people are worse... And now they have already lost a customer!!!!!

My experience is with zuku Ugandan. You pay a hefty sum for their fiber internet and they don’t appear if you have an issue, up to when your bundle runs out naturally. Worst customer care service. Highly avoid them please

I have been having a good experience with Zuku Kenya especially since i met this sales representative or Retention Janet Mijide Umoja 2 area i wanted to leave and stop using zuku but because of her effectiveness and efficiency, she made me stay put, she doesn't leave her job undone and any time i contact her she is always there to to act and act swiftly and effectively.

If there was a zero star rating, that is what I would give them. This is the Zuku in Tanzania. They are just the worst internet provider I have had in my life. They are so bureaucratic and corrupt. They take forever, days and days, to provide the services you pay for and their staff actually ask for extra money from customers, it's bribes really, for them to do the work that they are supposed to and that a customer has already paid for. Save your self the disappointment and headache and use a reliable, honest and ethical internet provider.